Vegas Pro 19 Continuously Crashing

dave-k wrote on 6/2/2022, 12:40 AM

I've read posts from other people saying they are having issues with their Vegas Pro 19 crashing; so I know I'm not alone. However, I'm starting my own post since my specs might potentially affect my issue.

First off, I've been rendering the same type of file using Vegas Pro for about 2 years (edit, render, and upload weekly sermon for my church) and just recently I can't go 10 seconds without it crashing. I even pulled a system image file from back in March and tried to render and it still crashes. I'm thinking it's either something with the latest Vegas Pro updates or Windows updates? I'm using Build 636 of Vegas Pro 19.

Processor    Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz   3.60 GHz
Installed RAM    32.0 GB (31.9 GB usable)
System type    64-bit operating system, x64-based processor

I've included all my specs. Hopefully someone can figure out why I'm having these issues. Again, I do the same repetitive file type render each week; so it should have nothing to do with what I'm importing into the project.

Thanks so much for offering to help!

Dave

 

Comments

fr0sty wrote on 6/2/2022, 4:16 AM

Do you have a dedicated graphics card, like an Nvidia Geforce or AMD Radeon GPU installed, or is it just the intel integrated GPU? A driver update might help... there's a tool in the VEGAS help menu, run it and see if it recommends a new driver. What version of Windows? Has anything about the input media files changed?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

dave-k wrote on 6/2/2022, 9:30 AM

I have NVIDIA GeForce RTX 2060 on my computer. I'm not sure where the update tool is but I keep my video drivers updated. In fact, I even switched from the Game to Studio version based on a comment that I read that could prevent the crashing (but to no avail). I'm running Windows 10. No changes to input media files. In fact, I tried rendering something totally different and it crashed too.

j-v wrote on 6/2/2022, 9:56 AM

@dave-k,
Important specs to show here with screenshots are
1. Options/ Preferences/Video
2. Options/Preferences/File I/O
3. Help/Check for Driver Updates

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

dave-k wrote on 6/2/2022, 11:09 AM

I have attached screenshots. Thanks for offering to help.

j-v wrote on 6/2/2022, 11:32 AM

Thank you. Your hardware looks a bit like mine (Signature) and I use the same specs you showed ( not mkv reader at File I/O).
With me all went fine, no problems like you.
Only thing I can advice at the end is to reset Vegas following exactly this: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

dave-k wrote on 6/2/2022, 11:17 PM

I went ahead and reset Vegas but it still crashes. It usually freezes within 20 seconds of rendering, but this time it got to 6%. I was hopeful that it was going to work, but it didn't.

Coriaman wrote on 6/2/2022, 11:47 PM

I went ahead and reset Vegas but it still crashes. It usually freezes within 20 seconds of rendering, but this time it got to 6%. I was hopeful that it was going to work, but it didn't.

What type of video format do you usually edit?

dave-k wrote on 6/3/2022, 12:06 AM

Mp4

Coriaman wrote on 6/3/2022, 12:21 AM

Mp4

1. change to intel graphics.

2. dynamic ram privew to 0.

3. Maximum number of rendering to 30

Try it and let me know.

fr0sty wrote on 6/3/2022, 12:34 AM

Max render threads should be set at the number of logical cores your processor has, so if it's an 8 physical, 16 logical core CPU, you'd set it at 16.

I would try this... in file I/O, where it says "auto - intel", try manually selecting the Intel GPU instead of the auto option.

If this fails, switch that to the Nvidia GPU.

If that fails, switch it back to Intel, then go into the video tab, and switch that one to Intel as well.

If that fails, disable GPU acceleration and decoding in both the video and file I/o tabs. (I understand this will negatively affect your playback performance, we're just doing this to isolate the issue, we'll re-enable it later)

If that still fails, check the "enable legacy AVC decoders" option in file I/O.

Let me know how that turns out.

dave-k wrote on 6/3/2022, 11:15 AM

@Coriaman With those settings, it crashed at 3%

@fr0sty How do I determine how many logical cores I have? Also, what should the Dynamic RAM Preview Max be set at?

Former user wrote on 6/3/2022, 12:31 PM

Mp4


@dave-k Hi, MP4 is just a container

'MP4 is a container format that allows video, audio and other related information to be bundled together in a single file'

There's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here, 👍

dave-k wrote on 6/3/2022, 1:18 PM

eneral
Complete name                            : F:\Backup\Downloads\2022-05-29 09-51-16.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 5.60 GiB
Duration                                 : 1 h 35 min
Overall bit rate                         : 8 404 kb/s
Writing application                      : Lavf58.76.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=60
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 35 min
Bit rate                                 : 8 201 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.132
Stream size                              : 5.46 GiB (98%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 35 min
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 132 MiB (2%)
Title                                    : Track1
Default                                  : Yes
Alternate group                          : 1

dave-k wrote on 6/4/2022, 12:09 AM

I went through every scenario suggested above and it crashed every time. I went with these attached settings and it crashed once but actually made it all the way through the second go-around. I'm not sure, however, that these are settings I'd want to keep going forward for the best output results, right?

Former user wrote on 6/4/2022, 8:22 AM

@dave-k Online it says you i7-9700K is 8 cores & 8 threads?

you can find out by right clicking on the taskbar bottom of the screen - Taskmanager - Performance, on the CPU option it shows below the graph how many Logical processors

In your pics you've always got MKV reader ticked? i would untick that,

Also in the Hardware decoder to use, set that to Nvidia, the options asked for in the other comments are about testing your system, with the settings you've got there you're not using your 6GB GPU,

I have none of those boxes ticked

btw that MediaInfo looks fine to my untrained eye, AVC plays well in most/all software, 4.2.0 8bit is 'normal', Constant rather than Variable frame rate is often suggested as preferable in Vegas, & it's only 1920x1080 HD file, it's a bit big 5.6GB but should play fine, I'd be interested if someone else can find a reason that file wouldn't play/render?

Dexcon wrote on 6/4/2022, 8:36 AM

I agree with @Former user other than having 'Enable legacy AVC decoding' checked - but that is possibly only because of the 4K MP4 video media that I am using. In both VP18 & 19, having this item checked has improved timeline performance - but no crashes to speak of.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

j-v wrote on 6/4/2022, 8:46 AM

@dave-k,
Which (customized?)rendertemplate do you use which is crashing the program?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Former user wrote on 6/4/2022, 9:46 AM

@Dexcon Hi, i had Legacy AVC ticked for a while, but unticked it, I only use 4k UHD MP4 AVC files, I haven't noticed much if any difference with it ticked or unticked?

Johnny5924 wrote on 6/4/2022, 3:28 PM

Terrible crashing with files no more than a year old. I don't even get as far as rendering anything. My head is spinning with all these Preference changes. Vegas has alway been unstable, but I put up with it by rendering MXF'S instead of nested timelines and keeping my timelines as Spartan as ever, but with 636 the situation is untenable. Specs forthcoming...

Johnny5924 wrote on 6/4/2022, 3:30 PM

My newer timelines do much better but anything over three months they never even open without crashing...

Johnny5924 wrote on 6/4/2022, 3:34 PM

Processor AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz Installed RAM

Windows 10

NVIDIA GeForce GTX 1660

diverG wrote on 6/4/2022, 3:53 PM

Media info shows audio at 44.1khz Should it not be 48khz?

Sys 1 Gig Z-890-UD, i9 285K @ 3.7 Ghz 64gb ram, 250gb SSD system, Plus 2x2Tb m2,  GTX 4060 ti, BMIP4k video out. Vegas 19 & 122(194), Edius 8.3WG and DVResolve19 Studio. Win 11 Pro. Latest graphic drivers.

Sys 2 Laptop 'Clevo' i7 6700K @ 3.0ghz, 16gb ram, 250gb SSd + 2Tb hdd,   nvidia 940 M graphics. VP17, Plus Edius 8WG Win 10 Pro (22H2) Resolve18

 

Former user wrote on 6/4/2022, 4:56 PM

Media info shows audio at 44.1khz Should it not be 48khz?


@diverG Hz is frequency but i don't know much more, Vegas gives the option to render at 44.1Hz, i just rendered a clip that was 48Hz down to 44.1Hz, I see/hear no difference in the rendered file apart from a slight lowering in volume,  


44.8Hz on the top 2 track, 44.1Hz on the 3rd&4th tracks

dave-k wrote on 6/4/2022, 6:56 PM

These are my current settings and it crashes at 1%.