Hello, I just receive a new pc and the first thing I did is instal Vegas pro, but when i run it it's just crashing and I can't work anymore.
what can I do ? I already tried to uninstall and reinstall but didn't change anything :(
B - ESSENTIAL INFORMATION
VEGAS Version & Build
version 21.0 (Build 208)
Windows Edition & Version
Windows 11 Famille 23H2
Exact symptoms of your problem :
Vegas pro don't launch, i have a white screen and crash imediatly after i try to open it.
I have RTX 4060ti and Intel(R) Core(TM) i9-14900KF
Ok... here is a suggestion. Uninstall the current build. When you install again, choose the English version and see if it starts up.
thank you i'm gonna try it <3
The english version work but when i try to put it back in french It don't why ?
Seems to be a bug that a few others reported, too.
Ahh... somewhere else in the forum, a French language user had the same issue, with the English install, it is working.
@Xavier-VIBERT experienced the same problem HERE.
Log into your Magix account and contact support with your problem. Maybe they will get things fixed.
Please do contact customer support. We have numerous reports of this issue with the French localized version but have not been able to reproduce the problem or find the common thread that these systems have which may be causing the problem. The more system information we get from people with this problem, the more likely we are to find a solution.
@VEGASDerek some suggestions: French keyboard (azerty), regional settings in particular: point versus comma
@bitman That should not be the problem...our release test team in Berlin tests these cases. I more likely is an localization issue with a plugin...probably a third party plugin. Based on the visual evidence, it seems like the application is trying to initialize each of the panels in the UI. We just need to figure out which one is at fault so we can further investigate.
My problems was with ofx Dehancer plug-ins. Just check it. After uninstalling Vegas started fine.
@bitman That should not be the problem...our release test team in Berlin tests these cases. I more likely is an localization issue with a plugin...probably a third party plugin. Based on the visual evidence, it seems like the application is trying to initialize each of the panels in the UI. We just need to figure out which one is at fault so we can further investigate.