Hello, I upgraded from Vegas Pro 20 to 23 and now neither program work. They immediately go into "not responding" state and say to send in a bug report.

I have done the following things already:

• Uninstalled/reinstalled
• Uninstalled/reinstalled all visual studios
• Updated everything (windows and all drivers)
• Renamed the folder UPS to UPSold and restarted Vegas
• The shift/ctrl restart start up option (I have no preset anything, as the program isn't opening at all)
• Gained a new Kernalbase.dll and swapped it out (as well as all the troubleshooting that went into trying to get that thing to work)
• Emailed three times, followed all the instructions given by the Auto-AI-Reply, have not received a human response.
• Did the program troubleshooting of changing the compatibility

This is the error code message received every launch attempt:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 23.0 (Build 278)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FF89122804A
   Fault Offset:        0x00000000000C804A

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 23.0\vegas230.exe
   Process Version:     Version 23.0 (Build 278)
   Process Description: VEGAS Pro
   Process Image Date:  2025-09-04 (Thu Sep 04) 23:43:08

This is my laptop stats:

Dell G7 7790

Windows 11. Version 25H2

Graphics Card: Intel(R) UHD Graphics 630 and NVIDIA GeForce RTX 2060

Storage: 2.73 TB (674 GB used)

RAM: 32 GB

Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20Ghz

System Type: 64-bit operating system, x64-based processor

Thank you for your time!