Vegas Pro After Sales Worst In Industry

SMD wrote on 9/27/2010, 3:48 AM

Dear All

Like many users here, I purchased Sony Vegas Pro 8 for my home HD editing. A big investment but for a great product that would last me for many years. Or so I thought...

Like many of you, I have subsequently had the product rendered completely useless by an update to one of it's core components, namely Quicktime (I don't have the option of using an earlier version)

I purchased my copy of Vegas Pro toward the back end of it's shelf life but was still charged full price and was not informed that after sales support would soon be terminated. Little did I know how limited it's useful life would be.

I am disgusted that Sony advise that my software will now not be supported so soon after selling it to me and that I must pay to upgrade to the working Vegas Pro 9 to continue using their product, even though I have no need of any of the latter's "enhanced" features.

This smacks of profiteering, forcing us to pay more money to upgrade in order to keep the product working.

All I'm asking for is a working version of the (Rather expensive) product that I originally paid good money for.

The reason for my post is to find out how many others are in the same boat? How many consider this to be unfair business practice unbecoming of a company trading under the respected Sony name? Is anybody interested in registering their complaint and joining me to petition Sony Corporation in Japan?

We're being treated like mugs by Sony Creative Software Inc and I, for one, object strongly.

Simon Dawson

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Comments

farss wrote on 9/29/2010, 2:53 PM

I'd bet in the OP's case his camera is recording H.264 in a mov wrapper. I've had issues with such cameras and Vegas. In my case they were fixed without me updating QT which for obvious reasons I haven't done in years. No, they got fixed in a V9.0e. On that point alone I do not buy the hype that it's all 100% Apple's fault....as much as I'd like it to be. As the old saying goes it takes two to tango.

The second point is why, if QT is so well known to be a disaster waiting to happen is Vegas calling it. It is ONLY A WRAPPER. Small companies such as Convergent Design manage to write code that can quickly and simply rewrap, it cannot be rocket science to read the wrapper and use your own codecs to do the decode.

I've been caught out by this kind of issue, 3rd party (3M Medical) changed their interface without telling me and support are swamped with calls. Lesson learned, check to see which version it is I'm calling before calling. If it's not tested to work, abort gracefully.

Bob.

Rob Franks wrote on 9/29/2010, 4:48 PM

"Apple's fault....as much as I'd like it to be. As the old saying goes it takes two to tango"

That may well be. But if you go to the Avid MC forums you will find more than just a few QT issues over there too.

Former user wrote on 9/29/2010, 5:15 PM

Chienworks: "Well, technically Vegas doesn't require QuickTime."

It's on the list of system requirements and it doesn't list any conditions where QT might not be needed. I assume that you don't have QT installed on your Vegas system?

Just to clarify -- I'm not saying that I know QT is needed for Vegas, it's just that SCS lists it as a requirement in the Vegas system requirements.

Believe me, I have NO love loss for Apple or any of their products...

TheHappyFriar wrote on 9/29/2010, 5:52 PM

I don't have QT installed. Vegas 8c:
http://img543.imageshack.us/i/seenoapple01.jpg/[IMG=http://img543.imageshack.us/img543/3747/seenoapple01.th.jpg][/link] http://img412.imageshack.us/i/seenoapple03.jpg/[IMG=http://img412.imageshack.us/img412/6692/seenoapple03.th.jpg][/link] http://img28.imageshack.us/i/seenoapple02.jpg/[IMG=http://img28.imageshack.us/img28/2336/seenoapple02.th.jpg][/link]

see, no apple, just QT alternative (2.6) & I have a QT file on my timeline.

EDIT: get your old QT here" here

jabloomf1230 wrote on 9/29/2010, 6:37 PM

Well, you do have QT installed, in a fashion. QT Alternative 2.6 is just an unofficial front end to an older version of the official QT codecs. The new version of QTA (3.2.2) includes the QT codecs, version 7.62.14.0.

The advantage of QTA over the official version of QT is that you don't get all the Apple-related garbage (QT Player, etc) installed on your PC.

TheHappyFriar wrote on 9/29/2010, 7:52 PM

That's getting in to a stretch there. There's a big difference between installing something & having the files on your drive. As far as Windows & Apple is concerned, I don't have QT installed.

Former user wrote on 9/29/2010, 8:17 PM

You have the QT codecs installed, or else Windows wouldn't see them. They have to be registered, which means they are installed.

:)

Dave T2

TheHappyFriar wrote on 9/30/2010, 8:20 AM

.blend files open up in blender. I've never installed blender. .avi, mpg, mov, mp2, mpeg, mp1, asf, etc. all open up in media player classic. I never installed that.

and we're not talking about codec's, we're talking about the QT installer. This is why everybody seems to have an issue with QT: you're not getting the difference between "installing" and "there". QT was NEVER installed. The codec's for QT media are on my machine but QT itself was never installed. The issue is apple's quicktime, NOT the codec's.

jetdv wrote on 9/30/2010, 11:04 AM

I don't have QuickTime installed on this laptop. I do not have any "Quicktime alternatives" installed on this laptop. I *DO* have Vegas Pro 8 and Vegas Pro 9 installed on this laptop running just fine. QuickTime is ONLY a requirement for Vegas if you use a file type that requires Quicktime to decode.