Vegas Pro Build 300 crashes upon startup

Donald-Burnett wrote on 4/12/2024, 4:54 PM

I've upgraded from the last build to build 300 and my laptop is running My only copy of Vegas pro 21 build 300 but it crashes on the start screen right at the point it is saying it's opening the windows, and gives me an error screen to report the problem it has happened several time so i uninstalled and reinstalled then verified to serial number and it still happens what do i do? i have a project due in a week and i am at a standstill since i stated it with Vegas Pro 21.

Here is my laptop specs

Device name    LAPTOP-PGU6L47G
Processor    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz
Installed RAM    32.0 GB (31.9 GB usable)
Device ID    E391E4E6-508F-4AA0-A11D-EAA4C4E3D78D
Product ID    00325-81444-69237-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

Comments

andyrpsmith wrote on 4/12/2024, 5:27 PM

It's going to help a lot to know what's in the error report.

RogerS wrote on 4/12/2024, 8:51 PM

Can you paste in here what it says under "show problem details"?

Also do send in the reports and you can even put a link to this thread in the box.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

Donald-Burnett wrote on 4/13/2024, 11:08 AM

Here are the problem details displayed thank you for your help

Extra Information
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\gpu_video_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\fileio_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\persist.prefs
   File:                C:\Users\evolu\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\evolu\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\dx_video_grovel_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\svfx_video_grovel_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\ocio_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\dx_grovel_x64.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\vst_grovel.log
   File:                C:\Users\evolu\AppData\Local\VEGAS Pro\21.0\vegas_script_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 21.0 (Build 300)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Common Files\OFX\Plugins\BCC_DFT\BCC+.ofx.bundle\Contents\Win64\BCC+.ofx
   Fault Address:       0x000000005DC45849
   Fault Offset:        0x00000000006C5849

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe
   Process Version:     Version 21.0 (Build 300)
   Process Description: VEGAS Pro
 

andyrpsmith wrote on 4/13/2024, 1:34 PM

There we go the error box shows the OFX Boris plugin to be the fault. Remove it from the plugin folder and V21 should load. Contact Boris about an updated plugin.

Last changed by andyrpsmith on 4/13/2024, 1:36 PM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Donald-Burnett wrote on 4/13/2024, 3:24 PM

Thanks Andy, That totally worked Im contacting BorisFx to get the replacement