Vegas Pro closes when I open a video file

MigMul wrote on 5/17/2017, 2:54 PM

Hello,
My problem is that when I open a video file, Vegas Pro 14 quits with this error message:

"Extra Information
   File: C: \ Users \ MigMul \ AppData \ Local \ VEGAS Pro \ 14.0 \ dx_video_grovel_x64.log
   File: C: \ Users \ MigMul \ AppData \ Local \ VEGAS Pro \ 14.0 \ svfx_video_grovel_x64.log
   File: C: \ Users \ MigMul \ AppData \ Local \ VEGAS Pro \ 14.0 \ ocio_x64.log
   File: C: \ Users \ MigMul \ AppData \ Local \ VEGAS Pro \ 14.0 \ dx_grovel_x64.log
   File: C: \ Users \ MigMul \ AppData \ Local \ VEGAS Pro \ 14.0 \ gpu_video_x64.log

Problem Description
   Application Name: VEGAS Pro
   Application Version: Version 14.0 (Build 161) 64-bit
   Problem: Unmanaged Exception (0xc0000005)
   Fault Module: C: \ WINDOWS \ SYSTEM32 \ nvoglv64.DLL
   Fault Address: 0x0000000060E1035D
   Fault Offset: 0x0000000000C1035D

Fault Process Details
   Process Path: C: \ Program Files \ VEGAS \ VEGAS Pro 14.0 \ vegas140.exe
   Process Version: Version 14.0 (Build 161) 64-bit
   Process Description: VEGAS Pro
   Process Image Date: 2017-04-05 (Wed Apr 05) 11:23:28 "

The software has no problem when I open an audio file (for example .mp3).

Thank you for helping me I really need help.

Comments

Marco. wrote on 5/17/2017, 3:01 PM

First thing I'd do is updating to the current build 252.

MigMul wrote on 5/17/2017, 3:10 PM

How should I do it?

Marco. wrote on 5/17/2017, 3:13 PM

See -> here.

VEGAS_EricD wrote on 5/17/2017, 3:50 PM

If updating does not resolve the issue...

The fault module is nvoglv64.DLL which is a library file associated with nVidia drivers. Please note that GeForce 337.88 or Quadro/Tesla 341.05 (an R340 driver) or older is required for GPU-acceleration. These drivers can be found at: http://www.nvidia.com/Download/Find.aspx

NickHope wrote on 5/17/2017, 11:46 PM

If updating does not resolve the issue...

The fault module is nvoglv64.DLL which is a library file associated with nVidia drivers. Please note that GeForce 337.88 or Quadro/Tesla 341.05 (an R340 driver) or older is required for GPU-acceleration. These drivers can be found at: http://www.nvidia.com/Download/Find.aspx

I'm seeing nothing older than 368.39 from that search link, but those drivers can be found for older cards on the Nvidia site via Google. However I don't think those old drivers are available for Maxwell2 or Pascal cards (e.g. GTX 9X0, GTX Titan-x, GTX 1080). There are many reports of users successfully using GPU acceleration of video processing with later drivers than the ones you mention.

Cornico wrote on 5/18/2017, 4:18 AM

I tried also. I could not find Windows 10 drivers of that age.
Installing 337.88 for Windows 7 was "incompatable" for me.