VEGAS Pro has stopped working when attempting to render

ThomasC wrote on 2/9/2018, 4:46 PM

Hello,

I recently bought Vegas Pro 14 in the Humble Bundle and have been experiencing an error whenever I attempt to render a project. As soon as I click "Render As" I receive an error stating that "VEGAS Pro has stopped working." I've tried reinstalling Vegas, disabling GPU acceleration, and installing older versions of Quicktime. Most of the video files I'm using are AVI if that means anything.

My System:

  • Windows 10 Home (64 bit)
  • Intel Core i7-7700k / 4.20GHz
  • Nvidia GeForce GTX 1070
  • 16 GB RAM

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 270) 64-bit
   Problem:             Unmanaged Exception (0xc0000374)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x0000000077AEA8E9
   Fault Offset:        0x00000000000DA8E9

Fault Process Details
   Process Path:        C:\Program Files (x86)\VEGAS\x86\FileIOSurrogate.exe
   Process Version:     Version 14.0 (Build 270)
   Process Description: File I/O surrogate (not visible)
   Process Image Date:  2017-06-13 (Tue Jun 13) 00:00:50

 

Let me know if I can include any additional information.

Thank you!
 

Comments

ThomasC wrote on 2/10/2018, 2:17 AM

https://www.vegascreativesoftware.info/us/forum/fileiosurrogate-exe--103532/

Thank you! I had a previous version of Vegas that I hadn't completely uninstalled. I needed to delete some files out of my AppData folder.