Vegas Pro version 20 build 403 freezing constantly

JoshM wrote on 5/11/2023, 4:25 PM

Hi,

I've been having a few issues with Vegas Pro as of late; firstly, not opening at all however this has been addressed via emails and we were told to update so that is longer an issue.

I did as specified and now running build 403 however every time I try to do anything (even as simple as pause, play or cuts) the application freezes. I have never had this issue before but it is making a ~15 minute edit into a hour or two job.

I am assuming it's related to the recent update; possibly a setting changed somehow? No error message is given and I have tried the following:

- Reinstallation

- Setting GPU accelation to off.

- Changing internal preferences: lowering autosave to 10000 and set OpenCL to FALSE.

Any ideas on a fix would be great.

Useful information:

Version 20 (Build 403). Windows 11 Home. Footage recorded with OBS.

AMD Ryzen 5 5600X 6-Core CPU @ 3.70 GHz

AMD Radeon RX 6600 XT

16 GB RAM (70% allocated to Vegas)

This is my first post so not entirely sure what other information is needed to find a solution. Please let me know if anything else is needed and I'm happy to provide.

Comments

andyrpsmith wrote on 5/11/2023, 4:58 PM

16GB RAM 70% allocated to Vegas is a red flag if it is Dynamic Ram preview. If so set it back to default of 5% I think.

JoshM wrote on 5/11/2023, 5:10 PM

16GB RAM 70% allocated to Vegas is a red flag if it is Dynamic Ram preview. If so set it back to default of 5% I think.

Hi Andy, thanks for the response.

I have given this a go but doesn't seem to be the solution 😔

Originally, mine was set to 20% and seemed to work fine until recently. I've waited around 5 minutes after freezing to see if Vegas would respond but to no avail.

andyrpsmith wrote on 5/11/2023, 6:55 PM

Josh do you have any other media than OBS to try. The two main things to cause freezing when moving clips on time line are media and graphics drivers. Dynamic Ram preview is to cash highlighted clips for pre-render, allocating your system RAM above the default setting does not help Vegas run faster it takes system RAM away from Vegas and can damage overall performance. It maybe the case that the settings in OBS are producing video that Vegas does not like, such as variable frame rate. Which is why I ask if you have any other media you can try? Maybe you could upload a sample clip to dropbox or some cloud utility which we can download and tryout. I am using Sony 4K XAVCS media from a camcorder and this works well with Vegas and certainly does not crash every few minutes. also try turning autosave off, just hit save after any edit instead (just to see if this helps).

RogerS wrote on 5/11/2023, 9:40 PM

What are the OBS settings? Can you share MediaInfo for the media as well?
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

andyrpsmith wrote on 5/12/2023, 3:36 AM

You also maybe interested in this thread as it talks about issues with OBS and Vegas.

https://www.vegascreativesoftware.info/us/forum/best-obs-recording-settings-for-vegas-pro--140906/

JoshM wrote on 5/12/2023, 10:37 AM

What are the OBS settings? Can you share MediaInfo for the media as well?
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Hi Roger, thank you for the interest and suggestions.

I've downloaded MediaInfo and pasted the information as specified in the tutorial at the bottom.

Just uploading the clip to Mediafire now (I'll write another response in a minute) if you want to take a look at the video itself.

As for OBS settings, I'm presuming "video" and "output" are the only two relevant to this situation:
OBS Output>Recording settings:

Type - Standard. Recording path set to D:\Videos.

Recording format - mp4. Recording AMD HW H.264.

Rate Control - CQP, CQ level: 16, Keyframe interval: 0.

Preset: Quality, Profile: high. Max B-Frames: 2

OBS Video settings:

Base Canvas and output scaled resolution set to 1920x1080

Downscale Filter: Bicubic

FPS Type: Common FPS Values

Common FPS Values: 60

MediaInfo results:

General
Complete name : D:\Desktop\2023-05-10 20-54-05.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 37.5 MiB
Duration : 8 min 43 s
Overall bit rate mode : Variable
Overall bit rate : 601 kb/s
Frame rate : 60.000 FPS
Writing application : Lavf59.16.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 8 min 43 s
Source duration : 8 min 43 s
Bit rate : 410 kb/s
Maximum bit rate : 2 500 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 60.000 FPS
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.003
Stream size : 25.6 MiB (68%)
Source stream size : 26.9 MiB (72%)
Color range : Limited
Color primaries : BT.601 NTSC
Transfer characteristics : BT.601
Matrix coefficients : BT.601
mdhd_Duration : 523100
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 8 min 43 s
Bit rate mode : Variable
Bit rate : 158 kb/s
Maximum bit rate : 160 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 9.87 MiB (26%)
Title : adv_aac0
Default : Yes
Alternate group : 1

JoshM wrote on 5/12/2023, 10:45 AM

Josh do you have any other media than OBS to try. The two main things to cause freezing when moving clips on time line are media and graphics drivers. Dynamic Ram preview is to cash highlighted clips for pre-render, allocating your system RAM above the default setting does not help Vegas run faster it takes system RAM away from Vegas and can damage overall performance. It maybe the case that the settings in OBS are producing video that Vegas does not like, such as variable frame rate. Which is why I ask if you have any other media you can try? Maybe you could upload a sample clip to dropbox or some cloud utility which we can download and tryout. I am using Sony 4K XAVCS media from a camcorder and this works well with Vegas and certainly does not crash every few minutes. also try turning autosave off, just hit save after any edit instead (just to see if this helps).

Thank you Andy - I'm quite new to the editing space so useful to know!

I don't have a different recording software installed however I've just ran a little clip from my phone through Vegas and still having the same issue 🙁 I've wacked my OBS settings in the reply to Roger if that might be useful - I believe they are fairly generic.

I am quite limited to the recording software I can use since I'm only interested in a virtual format ie gaming/online quizzes and would think it's unlikely to be OBS since the issue hasn't occurred when editing clips in the past (But I know very little about this type of stuff!).

I've also uploaded the video to Mediafire if you want to give it a go: https://www.mediafire.com/file/69a6lvx62dgdm19/2023-05-10_20-54-05.mp4/file

Turned autosave off completely but this didn't seem to fix it either. One good thing to come from this is a change in habit when it comes to saving my work! 😂

JoshM wrote on 5/12/2023, 10:49 AM

Oh, and I forgot!

This is what comes up when I do Explorer>untitled.veg>properties:

General
Name: Untitled.veg
Folder: D:\Desktop
Type: VEGAS Pro 20.0
Size: 18.16 KB (18,592 bytes)
Created: 11 May 2023, 23:03:50
Modified: 11 May 2023, 23:03:50
Accessed: 12 May 2023, 16:25:03
Attributes: Archive

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Thanks!

j-v wrote on 5/12/2023, 10:52 AM

@JoshM
Thanks for that MediaInfo, to me it looks that it cannot be the reason for your problems. Maybe you can also show here screenshots of settings in Vegas Pro 20 at Options/Preferences/
- /Video
_ /File I/O
and from within Vegas Pro your
- Project Properties and
- the result of Help/Check for Driver Updates

andyrpsmith wrote on 5/12/2023, 5:57 PM

Josh, loaded the clip and played about with it and copies on the timeline. Overlap fade reduces the frame rate to 3-8 fps (at best full) so the 60fps is quite a challenge even with my 1080TI GPU, your AMD 6600 is a bit slower than the 1080Ti in bench marks (75 vs 60, https://gpu.userbenchmark.com/Compare/Nvidia-GTX-1080-Ti-vs-AMD-RX-6600-XT/3918vs4117). No crashes in Vegas. Note also you are running 16GB of RAM vs my 32GB so you are running weaker ram and GPU. It may help to reduce the frame rate of your video output in OBS to 30 say. Your CPU is however much more capable than my 3rd gen i5@4GHz. These are the things to consider:
1. reduce frame rate in OBS
2. explore driver options for the AMD
3. definitely upgrade your RAM to at least 32GB

JoshM wrote on 5/13/2023, 5:34 AM

@JoshM
Thanks for that MediaInfo, to me it looks that it cannot be the reason for your problems. Maybe you can also show here screenshots of settings in Vegas Pro 20 at Options/Preferences/
- /Video
_ /File I/O
and from within Vegas Pro your
- Project Properties and
- the result of Help/Check for Driver Updates

Please see requested screenshots 😊

j-v wrote on 5/13/2023, 5:44 AM

Thanks. but

- the result of Help/Check for Driver Updates

??????

JoshM wrote on 5/13/2023, 5:46 AM

Josh, loaded the clip and played about with it and copies on the timeline. Overlap fade reduces the frame rate to 3-8 fps (at best full) so the 60fps is quite a challenge even with my 1080TI GPU, your AMD 6600 is a bit slower than the 1080Ti in bench marks (75 vs 60, https://gpu.userbenchmark.com/Compare/Nvidia-GTX-1080-Ti-vs-AMD-RX-6600-XT/3918vs4117). No crashes in Vegas. Note also you are running 16GB of RAM vs my 32GB so you are running weaker ram and GPU. It may help to reduce the frame rate of your video output in OBS to 30 say. Your CPU is however much more capable than my 3rd gen i5@4GHz. These are the things to consider:
1. reduce frame rate in OBS
2. explore driver options for the AMD
3. definitely upgrade your RAM to at least 32GB

Thank you for the ideas and all your help over the past few days; I really appreciate it.

Reducing framerate wouldn't be a option for me unfortunately. The games I usually record play at 60 fps so the footage would look jittery if I used anything less 🙁

I'm planning on upgrading to 32GB at some point so hopefully that will help when I get round to it. Wishing I had a Nvidia build right now!

I did have an issue in the past with the AMD drivers not being "friendly" with Vegas (mainly just inverting the colours) so I just reverted to an older version. I'm using their most recent driver (23.4.3) which hasn't seen an update since last month and editing has been fine until last week so doubting it would be that.

I've found some free time today so I am going to try a few things:

- An older driver version since newer AMD ones tend to be unstable; doubtful it will make a difference but worth a try.

- An older version of Vegas if I can find a download link for it. I'm not too fussed about the recent update and only went ahead with it so I can edit with ease (without disconnecting from wifi, etc as mentioned in the mass email). I just find it coincidental that the issue has appeared straight after the update - probably some sort of clash with AMD knowing my luck 😂!

I'll keep you guys posted.

andyrpsmith wrote on 5/13/2023, 5:52 AM

Driver update check for GPU is in Vegas help tab, it will check on line and compare what you have installed with online version.
I always have the adjust source media box unchecked.

andyrpsmith wrote on 5/13/2023, 5:57 AM

All older versions and updates can be found on this site. For V19 you must use update 651 or it will not open. V18 is in my opinion the best earlier version and it is not affected by the not opening issue.

JoshM wrote on 5/13/2023, 5:59 AM

Sorry guys - not very good at these things.

Is this what you are looking for?

Dexcon wrote on 5/13/2023, 6:07 AM

See this for the link to the Vegas Pro build 651 update - https://www.vegascreativesoftware.info/us/forum/patch-vegas-pro-19-build-651--140802/

I don't think that it appears via the update check within Vegas Pro 19.

j-v wrote on 5/13/2023, 6:13 AM

@JoshM
Thanks for the first screenshot.
I don't have enough knowledge about AMD to help you, so hopefully other members can help you further.

JoshM wrote on 5/13/2023, 7:18 AM

Josh, loaded the clip and played about with it and copies on the timeline. Overlap fade reduces the frame rate to 3-8 fps (at best full) so the 60fps is quite a challenge even with my 1080TI GPU, your AMD 6600 is a bit slower than the 1080Ti in bench marks (75 vs 60, https://gpu.userbenchmark.com/Compare/Nvidia-GTX-1080-Ti-vs-AMD-RX-6600-XT/3918vs4117). No crashes in Vegas. Note also you are running 16GB of RAM vs my 32GB so you are running weaker ram and GPU. It may help to reduce the frame rate of your video output in OBS to 30 say. Your CPU is however much more capable than my 3rd gen i5@4GHz. These are the things to consider:
1. reduce frame rate in OBS
2. explore driver options for the AMD
3. definitely upgrade your RAM to at least 32GB

Okay so I think I've figured it out and it was me being dumb all along 😭

I've tagged you as the solution because it was relating to the frame rate. I usually record FPS games which require me to edit with double NTSC 60fps; therefore my preset is set to 60.

The clip used was a one-off for me since I hardly ever record browser footage; which is obviously less than 60fps! I loaded it up again and saw some red test just under the project preview next to the "Preview:" and "Display:" section which is when it clicked in my head... Imported the edit into a 30 frame rate project and it is working smoothly - guessing it was trying to keep up with the 60fps I had set when the footage barely goes over 20.

Thanks again for all the help guys and apologies for my incompetence!

Enjoy your weekend 👍

andyrpsmith wrote on 5/13/2023, 9:07 AM

Glad you found a solution.

relaxvideo wrote on 5/14/2023, 1:32 AM

Josh, loaded the clip and played about with it and copies on the timeline. Overlap fade reduces the frame rate to 3-8 fps (at best full) so the 60fps is quite a challenge even with my 1080TI GPU, your AMD 6600 is a bit slower than the 1080Ti in bench marks (75 vs 60, https://gpu.userbenchmark.com/Compare/Nvidia-GTX-1080-Ti-vs-AMD-RX-6600-XT/3918vs4117). No crashes in Vegas. Note also you are running 16GB of RAM vs my 32GB so you are running weaker ram and GPU. It may help to reduce the frame rate of your video output in OBS to 30 say. Your CPU is however much more capable than my 3rd gen i5@4GHz. These are the things to consider:
1. reduce frame rate in OBS
2. explore driver options for the AMD
3. definitely upgrade your RAM to at least 32GB

Okay so I think I've figured it out and it was me being dumb all along 😭

I've tagged you as the solution because it was relating to the frame rate. I usually record FPS games which require me to edit with double NTSC 60fps; therefore my preset is set to 60.

The clip used was a one-off for me since I hardly ever record browser footage; which is obviously less than 60fps! I loaded it up again and saw some red test just under the project preview next to the "Preview:" and "Display:" section which is when it clicked in my head... Imported the edit into a 30 frame rate project and it is working smoothly - guessing it was trying to keep up with the 60fps I had set when the footage barely goes over 20.

Thanks again for all the help guys and apologies for my incompetence!

Enjoy your weekend 👍

Sorry, but "the application freezes" issue is nonsense even with higher project framerate.. Maybe slowdown, slow refresh, a little lag, but freeze?! This is Vegas PRO!