Vegas pro17 the program is not responding

Max-Tusk wrote on 8/17/2020, 1:59 AM

Good day. There was such a problem - VEGAS Pro 17 freezes during operation. in the task manager, the program does not respond. only restarting helps. the system requirements of the computer are much higher than the recommended ones. System Win10.

How can this problem be solved ? Reinstallation didn't help.
I apologize for mistakes in the text, I use google translate

Comments

fr0sty wrote on 8/17/2020, 4:06 AM

Download updated drivers, see if that helps. Do not use game ready drivers, you want studio/enterprise pro drivers, depending on if your GPU is NVIDIA or AMD.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

michael-harrison wrote on 8/17/2020, 6:29 AM

    • The recommendations in the FAQ for solutions when VP is crashing.
    • Disable so4compoundplug.dll if videos are AVC https://www.vegascreativesoftware.info/us/forum/avc-xavc-s-issues-in-vp15-16-try-disabling-so4compoundplug-dll--108345/
    • A driver cleaning http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    • If you're using an Nvidia GPU make sure you're using the studio driver, not the game driver.  I've also found that the 451.48 driver is much more stable with VP than previous versions
    • Make sure your cache folder is clean by deleting everything in  C:\Users\<user name>\AppData\Local\VEGAS Pro\<version #> (delete everything with VP closed and use task manager to make sure it's really gone from memory). The initial startup will be kind of long after this cleaning but once it's up, restart VP again. Use task manager to make sure VP is completely gone from memory before starting it back up.
    • Try these tips too  
Trim your project looking for fx combinations that cause problems.  For example, Picture in Picture and Layer Dimensionality together are lethal on my machine

System 1:

Windows 10
i9-10850K 10 Core
128.0G RAM
Nvidia RTX 3060 Studio driver [most likely latest]
Resolution        3840 x 2160 x 60 hertz
Video Memory 12G GDDR5

 

System 2:

Lenovo Yoga 720
Core i7-7700 2.8Ghz quad core, 8 logical
16G ram
Intel HD 630 gpu 1G vram
Nvidia GTX 1050 gpu 2G vram