Comments

j-v wrote on 8/14/2020, 3:23 AM

What is your used hardware and what are your sourcefiles for video, look here how to provide under B and C: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Last changed by j-v on 8/14/2020, 6:27 AM, changed a total of 2 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

VEGASDerek wrote on 8/14/2020, 5:55 AM

First thing to try is to update your GPU drivers. (Windows updates will often downgrade your gpu drivers.)

Second thing to do is turn off Hardware decoding in the File I/O tab of the Preferences.

If neither of those work, please provide the information that j-v has listed. Knowing your hardware configuration with driver versions along with the specifications for your media can help us diagnose your problem.

 

John-Scott5345 wrote on 8/16/2020, 7:43 AM

I will try this and get back with you .

Trb30 wrote on 8/17/2020, 10:22 PM

I'm using movie studio platinum 17. Every time I try to add a video it crashes. Pictures are fine. Just video. I did all the window 10 updates.

See if this is what I experienced ....

https://www.vegascreativesoftware.info/us/forum/movie-studio-platinum-version-17-crashes-with-mp4-and-mov-files--120503/