Video black-outs after V13 update

Chris Smith wrote on 5/31/2016, 3:49 PM
I have not been able to use V13 since the last update due to this problem: After a short indeterminate amount of time using 13, my monitor all-of-a-sudden goes black. The system is still running but I have no video and have to reboot. I have already turned off the GPU acceleration and it occurs whether I am reviewing at Best or Worst quality. Nothing else on my system causes this problem.

When I contacted Sony they told me that the graphics card I have been using for years was no longer supported by Vegas. When I asked for some help on what would be the best card to use as a replacement, I was told that Sony cannot recommend brands. I asked if he could just tell me the best specs. such as memory type and quantity, etc., without mentioning a brand name... again, he could not tell me. I was not given any information on where there might be a list of video cards that are currently known to work with V13. OK. So now I turn to the experts... this forum.

Is there a fix for my problem without purchasing a new expensive GPU or what are the best specs or card suggestions? Here is what I currently have: Intel i7 Extreme CPU 333Ghz, 12Gb RAM, running Windows 7 Ultimate at 64 bit with an NVIDIA GeForce GTX 295 GPU.

I am currently resorting to using V12 but that is ridiculous considering that V13 worked before. I can try to eliminate the last update (which may be the last update for V13 considering the MAGIX buy-out) but I wanted to pick the forum's brains first. Any suggestions are appreciated. If nothing else, I would appreciate a listing of what graphics cards everyone else is using with good luck on V13. Just a reply with your card would be more helpful than what I've gotten so far.

Thanks for any help!

Comments

Eagle Six wrote on 5/31/2016, 4:32 PM
Hi Chris,

Last year Windows 7 updated my Nvidia GeForce 460 (I was apparently having a bad day and let it update everything!) and things went bad with SMS13. I rolled back the driver and everything has worked great since. Of course I do not allow Win 7 to update the GeForce 460 driver ever.

Might not be your problem, but may be worth the time to check your Windows 7 update file.


Best Regards......George

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

OldSmoke wrote on 5/31/2016, 4:35 PM
Read this https://www.studio1productions.com/Articles/SonyVideoCards.htm

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Chris Smith wrote on 5/31/2016, 7:17 PM
Thanks for the article reference. This was fantastic info that will definitely help. There was also a couple other articles relating to the same situation in that same newsletter. This will give me a direction to go in. Thanks again.
Chris Smith wrote on 5/31/2016, 7:22 PM
Thanks for the info on your situation. I did perform an update on my drivers and they did wonky things to my system so I backed off from the newest update, but the update issue was also mentioned in the article pointed out in the response below. I believe that may be a factor in combination with the information on CUDA vs CL in the newer and older cards. At least now I have something to investigate, which is far better than any response I received from Sony. Thanks again for the help!
set wrote on 5/31/2016, 7:43 PM
Probably updating to Win10 can help?
I'm still using ATI Radeon 5750, and so far so good, even in Win10.

On previous Win7, my AMD Catalyst cannot be updated any further, because AMD Catalyst installer told me 'wrong version' or something alike.
(Better backup your Win7 system image first before upgrade to Win10 in case you are having a lot of trouble in Win10!)

Hopefully new Magix Vegas updates the GPU support for newer video cards.