video capture doesn't recognize my camera

secret society wrote on 3/21/2010, 2:47 PM

Hi all,
I have a canon zr800 dv mini cam / firewire connection with a firewire cardbus adapter connected to my computer.What ever I try doesn't work, in device manager the cardbus is recognized as Texas Instruments 1394 cardbus but it has a yellow exclamation mark next to it. Double clicking on it shows (this device cannot work properly (error code 10) I've tried downloading different drivers but it still wont work.
Any help would be great.
Thanks,
Jim.

Comments

amendegw wrote on 3/21/2010, 6:58 PM

This could be a quick fix. Try right clicking on the device in Device Manager and Uninstall it. Then, while still in Device Manager, select "Scan for Hardware Changes". Often times, Windows will then find the correct driver.

Good Luck,
...Jerry

secret society wrote on 3/22/2010, 7:44 AM

Thanks Jerry, I'll try it right now.
Jim

OK, I just tryed that and pretty much the same thing.
After it scaned for a driver, at the bottom of my screen I got a pop-up window saying a problem accured durring hardware installation and might not work properly. Nothing has changed.

amendegw wrote on 3/22/2010, 10:23 AM

Okay, I'm still guessing the problem is in the device driver. You say the Device Manager identifies your firewire port as Texas Instruments 1394 hardware. I'd make sure that's actually the hardware you have installed and then install the appropriate driver.

According to your profile, you appear to have an Acer laptop. I'm not particularly familiar with that brand, but you might go to their website and look for drivers and/or documentation to indicate the hardware specs of your firewire port.

Good Luck!
...Jerry

Edit: If you still have the original Installation CDs, you can probably get the correct driver there.

secret society wrote on 3/22/2010, 3:20 PM

Thanks for the reply,
I'll give that a shot.
Jim.