Video Preview On External Monitor black screen and program crash

John-Jarratt wrote on 12/21/2021, 4:11 AM

Hi

When I click on the button above the prewiew windown "Video Preview on External Monitor" I get a black screen apear on the monitor selected and then Movie Studio 16 crashes. (build 175)

 

It used to work, not sure why its stopped now. Ihave tried different viedeos and resetting the defaults.

 

Thanks for any help you can offer.

 

John

Comments

Dexcon wrote on 12/21/2021, 4:25 AM

It used to work, not sure why its stopped now.

Have there been any changes to your computer since it worked? For example, upgrading to Windows 11? Adding any other programs? A change of hardware? Etc.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

John-Jarratt wrote on 12/21/2021, 4:39 AM

No changed other than new headphones. But not sure how that should effect it?

Thanks for the reply

 

John