this worked for me
Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.
Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.