VMS 16 platinum crashing - possibly caused by Windows update

Christopher-Coe wrote on 9/4/2019, 7:18 PM

Hi members,

I am a new member here but have a licensed copy of vegas platinum 16 and 15 on separate machines.

My issue is this currently:

I am not able to use the platinum 16 on my windows 10 machine. Worked before but now crashes randomly. But will crash every time I right click in the 'EXPLORER' window to refresh files. Happens every time so I cannot really use the product.

Windows updates installed prior to this problem:

My PC specs:

i7 4770k (under-clocked slightly) - 16Gb RAM - 1080ti (not overclocked)

Anyone have a similar issue around the 2nd of September 2019? It seemed to have no issues before this time period.

I have submitted the error with details from the crash when it happened also. And I now have to use the version 15 platinum installed on my server so now have really slow render times!

Thanks!

Comments

EricLNZ wrote on 9/4/2019, 9:35 PM

Your two latest updates have only just appeared for me so currently downloading. I'll report back later.

EricLNZ wrote on 9/4/2019, 9:52 PM

No problem after installing KB4511555.

KB4512941 is optional and now downloading.

EricLNZ wrote on 9/4/2019, 10:48 PM

KB4512941 now installed. 20 mins or more to install so fairly major. But anyway my VMS16Plat Build142 appears normal. I cannot reproduce the problem.

@Christopher-Coe When it crashes are you able to send a crash report?

j-v wrote on 9/5/2019, 4:38 AM

Anyone have a similar issue around the 2nd of September 2019? It seemed to have no issues before this time period.

I saw the same kind of problems using and editing on VP17, so I uninstalled both Windows Updates and updating Windows I stopped for 35 days.