VMS 17 Platinum - Crashing and unstable

PuddyTat wrote on 5/27/2020, 1:43 PM

Movie Studio Platinum 17

Build 143

 

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.18363
  Language: English
  System locale: English
  User locale: English

Processor
  Class: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
  Identifier: GenuineIntel
  Number of processors: 8
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 16,325.9 MB
  Paging memory available: 20,678.0 MB

 

Application
    Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe

CD/DVD
    sfcd.cdd.dll version: 17.0.0.143
    sfspti.dll version: 17.0.0.143
    sfcdix.cfg version: 1.2.0
    sfcdix.cfg checksum: 185764

File I/O Plug-Ins
    ac3studioplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\ac3studioplug\ac3studioplug.dll

    aifplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\aifplug\aifplug.dll

    atracplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\atracplug\atracplug.dll

    aviplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\aviplug\aviplug.dll

    compoundplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\compoundplug\compoundplug.dll

    fhgaacplug2.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\fhgaacplug2\fhgaacplug2.dll

    flacplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\flacplug\flacplug.dll

    gifplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\gifplug\gifplug.dll

    lpecplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\lpecplug\lpecplug.dll

    mcaacplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mcaacplug\mcaacplug.dll

    mcmp4plug2.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mcmp4plug2\mcmp4plug2.dll

    mcmp4xavcs.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mcmp4xavcs\mcmp4xavcs.dll

    mcplug2.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mcplug2\mcplug2.dll

    mp3plug2.dll
      version: 3.0.0.1
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mp3plug2\mp3plug2.dll

    mp4plug3.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mp4plug3\mp4plug3.dll

    mvcplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mvcplug\mvcplug.dll

    mxavcaacplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mxavcaacplug\mxavcaacplug.dll

    mxhevcplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\mxhevcplug\mxhevcplug.dll

    oggplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\oggplug\oggplug.dll

    qt7plug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\qt7plug\qt7plug.dll

    rm9plug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\rm9plug\rm9plug.dll

    sfpaplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\sfpaplug\sfpaplug.dll

    so4compoundplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\so4compoundplug\so4compoundplug.dll

    stl2plg.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\stl2plg\stl2plg.dll

    wavplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\wavplug\wavplug.dll

    wicplug.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\wicplug\wicplug.dll

    wmfplug4.dll
      version: 17.0.0.143
      path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\wmfplug4\wmfplug4.dll

 

 

General
Complete name                            : E:\Documents\YouTube\Retro Krazy\Videos\Consoles & Computers\Nintendo\2020-05-16 2DS LCD Screen Replacement Part 3\DSC_0048.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2016.09 (qt  /niko)
File size                                : 2.32 GiB
Duration                                 : 12 min 47 s
Overall bit rate                         : 25.9 Mb/s
Encoded date                             : UTC 2020-05-16 13:27:54
Tagged date                              : UTC 2020-05-16 13:27:54
NCDT                                     : NCTG

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : 2 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=12
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 12 min 47 s
Bit rate                                 : 24.4 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.471
Stream size                              : 2.18 GiB (94%)
Language                                 : English
Encoded date                             : UTC 2020-05-16 13:27:54
Tagged date                              : UTC 2020-05-16 13:27:54
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Little / Signed
Codec ID                                 : sowt
Duration                                 : 12 min 47 s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 141 MiB (6%)
Language                                 : English
Encoded date                             : UTC 2020-05-16 13:27:54
Tagged date                              : UTC 2020-05-16 13:27:54

 

 

Latest nVidia Studio Drivers v442.92

GeForce GTX 1080

 

 

Have reported this before but now if I get no resolution then I want a refund and I'll roll back to Movie Studio Platinum 16

 

This crashes constantly, mostly when trying to render video. Was rendering to AVHCD as I have done since v13, but the 'guru' here said it may be an issue (though NEVER an issue in 12, 14, 15 or 16 so it's v17 that's the issue here). Have now tried to convert to MP4 as advised however it randomly freezes when rendering E.g. Has frozen at 2%, 3%, 5%, 20% and even at 98%. Time rendering keeps counting up however ETA drops to zero and it never finishes. When I try to cancel it, it says the render will be stopped, am I sure but even when you click to cancel, it just gives a spinning wheel and dies.

The other time it crashes is when editing timelines E.g. splitting a file. Happened four times last night on a 21 minute video.

 

Please get this fixed or offer a refund as currently this is not fit for purpose.

Comments

j-v wrote on 5/27/2020, 1:59 PM

Did you select this option?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

PuddyTat wrote on 5/27/2020, 2:25 PM

Everything is default as installed by the software. None of the three options are ticked.

j-v wrote on 5/27/2020, 2:37 PM

But the software did at the installation not know what type of files you are going to use.
In your first post you used a .mov file and now qt. Try it to select that option and read in the Help why is is not standard selected

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

PuddyTat wrote on 5/27/2020, 3:13 PM

All files are off a £1000 Nikon Z50 saved in .mov format. Don't use QT files and never have so don't lnow why it's reporting anything else

 

ALL files used in ALL projects are .mov for better image quality.

 

j-v wrote on 5/27/2020, 3:33 PM

Lucky I have no problem, but you and as it looks now you needt no help and you want not to try other possibilities, so I,m out now here trying to help you as another user of the program.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

VEGASDerek wrote on 5/27/2020, 3:52 PM

Couple things to try...

  • Turn off GPU processing in the Video preferences. This was off by default in VMS 16. If you are having problems in VMS 17, this might be the issue on your system.
  • Turn off Hardward decoding in the File I/O preferences.
PuddyTat wrote on 5/27/2020, 4:36 PM

j-v

I tried everything you gave me to do and nothing helped, so what more can I do? You must understand how damn frustrated I am as a long-term user to upgrade to the latest version and have it crash constantly where the ONLY change to my setup has been the new version of the software?

 

VEGASDerek

Turning off GPU processing allowed me to encode the video from start to finish fine, however trebled the time it took to encode. One of the factors for upgrading was the reduced encodeing time so not ideal turning off the GPU encoding or hardware decoding. This is more a work-around rather than a fix to the issue is it not ?

KenB wrote on 5/28/2020, 2:43 AM

Instead of disabling GPU, try setting Dynamic RAM Preview Max to 0 in the Preferences Video tab.

Ken.

Vegas Pro 18.0 (Build 284)
OS: Windows 10 Pro 2004
CPU: Intel Core (4th gen) i7-4790 @ 3.60GHz (HD Graphics 4600 - driver 15.40.46.5144)
Memory: 32GB DDR3
GPU: NVIDIA GTX 1660 SUPER - driver 452.06
Monitor: 1920x1080x32

VEGASDerek wrote on 5/28/2020, 8:24 AM

Neither of the options I suggested had anything specifically to do with encoding. The first preference is for video processing...mostly of the preview display and some video fx. The second is for reading of files.

Hardware encoding requires you to select a render template specific for the hardware you want to encode with from the RenderAs dialog.

PuddyTat wrote on 5/28/2020, 12:35 PM

VEGASDerek

Ah, my bad. I have re-enabled GPU Processing and disabled the Hardware decoding.

KenB

I've set the Dynamic RAM Preview Max to 0

 

Trying to render the movie again to see how it goes. Will report back in a bit

PuddyTat wrote on 5/28/2020, 3:12 PM

Can report that encoding to MP4 seems stable, however AVHCD fails every time. This is the format I have been using since Studio 13 so not sure why this has failed so spectacularly. I have tried this with QT support enabled and disabled and makes no difference, though encoding failed at 34% each time.