VMS, Admin permissions and Contour Design ShuttleXpress

Markk655 wrote on 4/30/2017, 6:39 PM

I just wanted to advise anyone that uses the ContourDesign ShuttleXpress (and possibly pro) that if you run into issue where the ShuttleXpress works with all of the other software except for VMS or Soundforge, to check whether admin permissions have been set. I ran into an issue where the ShuttleXpress worked for all programs (including earlier versions of VMS), but didn't seem to be compatible with VMS and SoundForge. After some troubleshooting, it turned out that I had VMS 14 and SoundForge loading with administrative permissions to allow for the Soundforge 'plugin' to work within VMS. Removing those admin permissions allowed the ShuttleXpress to work without any issue.

For those that love troubleshooting, re-enabling the admin permission for each software stopped the ShuttleXpress from working again. 😀

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