VP14 MOV files blank screen problem!

pixelsandfrequencies wrote on 9/20/2016, 3:54 AM

Hello,

I Hate this problem.i am editing a music video and the files that i have is .MOV (H.264 codec) everything was running smoothly then suddenly the preview window became black..

some thoughts on the problem.. vegas originally has no problem with the codec and thumbnails are there on the timeline, sometimes the preview flickers black before turning black completely, if i restart vegas i can preview a minute or so then turns black again.. if i work for a longer period on my laptop (on other softwares..) then opened the project files again it turns black faster .. in a few seconds, i tried to move my media to my friends workstation and opened the project files it was black completely i couldnt preview any part of it.

i have tried some suggested solutions:

-downgrading quicktime
-disable re-sampling
-setting max ram preview to 100 or 0
-made sure the video was not muted
-turned off GPU acceleration 
-copying all media events to a new project

Please fix this.

Comments

Wolfgang S. wrote on 9/20/2016, 4:33 AM

What type of footage is that? Vegas was designed for cameras only!

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

pixelsandfrequencies wrote on 9/20/2016, 4:36 AM

all videos are apple trailers.

 

General
Complete name               : C:\Users\Win7\Desktop\Trailer\startrekbeyond-tlr3_h1080p.mov
Format                      : MPEG-4
Format profile              : QuickTime
Codec ID                    : qt   2005.03 (qt  )
File size                   : 135 MiB
Duration                    : 1 min
Overall bit rate            : 9 909 kb/s
Encoded date                : UTC 2016-06-27 14:49:25
Tagged date                 : UTC 2016-06-27 14:49:29
Writing library             : Apple QuickTime
com.apple.quicktime.player. : (Binary)
com.apple.quicktime.player. : 7.6 (7.6)
Media/History/UUID          : ACF41551-01CC-4ABA-9F9F-876AF96ECFB0

Video
ID                          : 1
Format                      : AVC
Format/Info                 : Advanced Video Codec
Format profile              : Main@L4
Format settings, CABAC      : No
Format settings, ReFrames   : 2 frames
Codec ID                    : avc1
Codec ID/Info               : Advanced Video Coding
Duration                    : 1 min
Bit rate                    : 9 780 kb/s
Width                       : 1 920 pixels
Height                      : 816 pixels
Display aspect ratio        : 2.35:1
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 8 bits
Scan type                   : Progressive
Bits/(Pixel*Frame)          : 0.260
Stream size                 : 133 MiB (99%)
Language                    : English
Encoded date                : UTC 2016-06-27 14:49:25
Tagged date                 : UTC 2016-06-27 14:49:29
Color range                 : Limited
Color primaries             : BT.709
Transfer characteristics    : BT.709
Matrix coefficients         : BT.709

Audio
ID                          : 3
Format                      : AAC
Format/Info                 : Advanced Audio Codec
Format profile              : LC
Codec ID                    : 40
Duration                    : 1 min
Source duration             : 1 min
Bit rate mode               : Constant
Bit rate                    : 128 kb/s
Channel(s)                  : 2 channels
Channel positions           : Front: L R
Sampling rate               : 44.1 kHz
Frame rate                  : 43.066 FPS (1024 spf)
Compression mode            : Lossy
Stream size                 : 1.68 MiB (1%)
Source stream size          : 1.68 MiB (1%)
Language                    : English
Encoded date                : UTC 2016-06-27 14:49:25
Tagged date                 : UTC 2016-06-27 14:49:29

Other
ID                          : 2
Type                        : Time code
Format                      : QuickTime TC
Duration                    : 1 min
Time code of first frame    : 01:00:01:04
Time code, striped          : Yes
Language                    : English
Encoded date                : UTC 2016-06-27 14:49:25
Tagged date                 : UTC 2016-06-27 14:49:29
Bit rate mode               : CBR

pixelsandfrequencies wrote on 9/20/2016, 11:12 AM

So?, can anyone help me?

NickHope wrote on 9/20/2016, 11:35 AM

Have you tried it in Vegas Pro 13 or another previous version?

pixelsandfrequencies wrote on 9/20/2016, 11:41 AM

Have you tried it in Vegas Pro 13 or another previous version?

Yes, same problem.

NickHope wrote on 9/20/2016, 12:34 PM

It should work better if it's converted to MP4 in such a form that Vegas will play it using the compoundplug.dll codec rather than the qt7plug.dll codec. Off the top of my head I'm not sure whether that means rewrapping it to an MP4 wrapper (with the same AVC/AAC streams inside it) or actually transcoding it. There is probably a free app that will do it. Vegas will play some AVC-in-an-mov-wrapper with compoundplug.dll, so I'm not sure why it won't do so with yours. Footage from game and screen recording software causes lots of problems in Vegas.

pixelsandfrequencies wrote on 9/20/2016, 12:48 PM

It should work better if it's converted to MP4 in such a form that Vegas will play it using the compoundplug.dll codec rather than the qt7plug.dll codec. Off the top of my head I'm not sure whether that means rewrapping it to an MP4 wrapper (with the same AVC/AAC streams inside it) or actually transcoding it. There is probably a free app that will do it. Vegas will play some AVC-in-an-mov-wrapper with compoundplug.dll, so I'm not sure why it won't do so with yours. Footage from game and screen recording software causes lots of problems in Vegas.

Yeah but this is not a solution unfortunately.

Magix, please.

 

NickHope wrote on 9/20/2016, 1:34 PM

https://support2.magix.com/customer/en/vegas/form

pixelsandfrequencies wrote on 9/20/2016, 11:28 PM

No any answer.. up up..

NickHope wrote on 9/21/2016, 2:53 AM

Google "transcode mov to mp4" and "rewrap mov to mp4". Or try different recording software.

pixelsandfrequencies wrote on 9/21/2016, 5:39 PM

"Hello

Thank you for your message.

Thank you for reporting this issue.  I have passed this onto our Dev/QA teams to reproduce the issue and get it logged into our bug tracker to be resolved in a future application update.  
--
Thank you for contacting Magix Support.

Best regards,
Eric Dettman

MAGIX Software GmbH
Supportmanager"

 

yay!!😄