VP15 will not open - hangs on initializing GPU acceleration

BrianP wrote on 11/5/2017, 1:27 PM

Been on VP14 for a while and decided to upgrade to VP15 Suite. Program will not open and hangs on "initializing GPU acceleration". I'm using a MSI laptop with a GTX880M card in it. Worked fine in VP14. Noticed it's not on the list of cards in the specifications for the program. Figured I could at least open the program and disable acceleration, if I could only get that far.

Any ideas on this?

Thanks!

 

Comments

BrianP wrote on 11/5/2017, 5:40 PM

No. This is happening on first opening attempt of the program. VP14 loads in just fine and doesn't hang on the same task when opening. I updated the GTX driver, un-installed/re-installed VP15 and same issue. Thanks for the cache clearing tip, though (tried that too just in case).

I also noticed that right-click on VP15 desktop shortcut permits selecting the graphic card to use. I've tried the integrated and GTX options, both with no luck.

This is very disturbing and I hope I didn't just burn $300 upgrade on something that I can't use. 😟
Thanks.

 

NickHope wrote on 11/6/2017, 2:33 AM

Work through this https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

BrianP wrote on 11/7/2017, 7:25 PM

Thanks for posting that exhaustive list of troubleshooting items. I got it working and the solution I came up with doesn't seem to be on that list (maybe it could be updated?).

I got VP15 to finally open by forcing the default graphics processor for the program to be the NVIDIA card. I found this by right-click on a VP15 desktop shortcut --> "Run with graphics processor" --> "Change default graphics processor". From here, you can select/add a program to configure. I added VP15 to run off the NVIDIA card and now it opens fine. Note that this is running on Windows 10, current version of where ever they are at with it these days. I'm not sure if this option exists in Win7/8.

I haven't actually done any editing in VP15 yet, so I can't say much for rendering success, but at least I got it up and running.

👍

 

set wrote on 11/8/2017, 12:52 AM

A special function only for NVidia card users?

No similar option on my system (Win 10 - Radeon RX470 user)

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NickHope wrote on 11/8/2017, 5:17 AM

Thanks for the update Brian. I added this tip to the post (currently #14).

(edit 6/21/2018: currently #16)

NickHope wrote on 11/8/2017, 5:58 AM
I have that option also on my new laptop as it also was on the old one with both the intell GPU from the processor and a NVidia GPU chip.

I have it not on my new desktop wih also both.
So I think it is a laptop-only option when there are more than one GPU's.

Did you go to the Desktop menu and enable the ‘Add “Run with graphics processor” to Context Menu’ option as explained in this article?