VP17 Still crashing A LOT

Jessariah67 wrote on 1/22/2020, 7:49 AM

I can't remember if it was starting with 15 or 16, but I've had significantly higher rates of crashing (including crashing when trying to open projects, and opened project crashing when closing other projects. No rhyme or reason to it. I'll double click on a veg in explorer and it will crash a couple of times, then finally open. then, I might open it a dozen more times, with or without it crashing again. It doesn't have to be anything large or complicated. And then there are times, when opened, the timeline cursor will stop blinking, then the dreaded stethoscope...

I'm wondering if there is some kind of RAM or GPU setting that might be causing it. I think I saw some sort of a checklist at one point, but can't find it now (if it did exist).

My system is fairly new. Win10, i7, 32RAM, Nvidia 1060 6G. Any help is greatly appreciated.

Comments

j-v wrote on 1/22/2020, 8:05 AM

Which explorer do you mean, Windows or Vegas.
They do different things

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Jessariah67 wrote on 1/22/2020, 8:37 AM

Windows.

Also, the "no rhyme or reason" extends to how I try to open the file - whether it be doubl clicking the veg in explorer, choosing a recent option in the taskbar pop-up, or opening a new instance and going through the File menu. I might try all three, with crashes, then go back and it opens the next time (without rebooting, etc.)

Steve_Rhoden wrote on 1/22/2020, 8:40 AM

It doesn't matter if your system is fairly new or not, Vegas is conflicting with something installed on your system, that's what causing the erratic crashes, can't say whats the culprit from where i am sitting....

Jessariah67 wrote on 1/22/2020, 9:25 AM

Can I put up screen shots of anything that might help?

fr0sty wrote on 1/22/2020, 9:31 AM

Can you open Vegas without opening a .veg file? Does it still crash when opening? Can you then go to File>open within Vegas and open the .veg file then? does it still crash?

If the answer to these is no, chances are your crashes are caused by a Windows problem, not Vegas.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Jessariah67 wrote on 1/22/2020, 1:25 PM

Does not crash when opening the program by itself. It does crash about 1/2 of the time when opening via File>Open (that's the most inconsistent way on my system - double-clicking in Win Explorer or opening via the taskbar pop-up still crashes at times, but not as often.

Also, once it crashes via File>Open, it alsmost always continues to crash using that route until I actually reboot the system.

fifonik wrote on 1/22/2020, 3:11 PM

There is FAQ that I'd try to follow.

I'd say the most important things: update W10, update GPU drivers (you need "studio drivers"), reset VP settings to defaults (RAM preview size), try to disable GPU usage, so4, GPU decoding in VP one by one to check if any of this is causing the issue.

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fr0sty wrote on 1/22/2020, 4:02 PM

Sounds like it could be an issue with windows explorer, not necessarily a Vegas related problem.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Jennifer-Henderson wrote on 1/22/2020, 9:57 PM

Mine is crashing too. I've tried different PCs I own and Vegas 17 Pro keeps crashing. I can't seem to render the video even on a brand new laptop. Very frustrating as I have a video due tomorrow for an event this weekend. I can try and push it to Friday but that is really pushing it.

Kinvermark wrote on 1/22/2020, 10:07 PM

@Jennifer-Henderson

Did you ask Magix support for help? Or maybe post a request (including ALL TECHNICAL DETAILS) on this forum?

This thread is the wrong place to post if you want help; it's the right place if you're just piling-on. :)

fr0sty wrote on 1/22/2020, 10:13 PM

@Jennifer-Henderson, this is likely a separate issue causing your problem. Please make a new thread, and in that thread, tell us what your project settings are, what type of media you are using (download mediainfo and give us a report from your media), what render template you are using when trying to render, and your system specs. Also let us know if you are using any external plugins as effects in your project. This will get us started with helping you.

First quick things you can try, update your GPU drivers to the latest version. If using Nvidia for your GPU, download their studio driver, not the game ready drivers.

If this doesn't work, go into preferences and disable timeline GPU acceleration in the video tab, then go to the file i/o tab and disable video decoding acceleration. It will probably render slower, but it may get your render out until we can figure out what is causing the issue.

If time is of the essence, and the above still fails, you can try to render to another format, like Sony AVC, and see if it gets your render out successfully. Also make sure you're using the latest release build of Vegas 17 (build 387).

Last changed by fr0sty on 1/22/2020, 10:18 PM, changed a total of 2 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)