What is this....?

rik wrote on 9/27/2016, 6:43 AM

I purchased the upgrade. Installed on PC and notebook. It crashes randomly, which i never experienced with previous versions. Completely useless...

1. Where is the backup/restored files situated, cannot find it.....i cannot start editing projects from scratch and loose hours of work.

2. I create videos professionally. Therefore i need an invoice of my purchase, or i get in troubles with the mandatory taxservices in my country.

3. The supportform at "customer service" doesn't work; ...it keeps asking me to select which product i purchased, but there is none to choose from...cannot send an email.

What's going on? I keep loosing time and money. Does someone has read similar problems on the dvinfo.net forum?

Comments

NickHope wrote on 9/27/2016, 7:34 AM

1. Where is the backup/restored files situated, cannot find it.....i cannot start editing projects from scratch and loose hours of work.

Same folder as your project, with a .veg.bak extension. Rename it and remove the .bak

2. I create videos professionally. Therefore i need an invoice of my purchase, or i get in troubles with the mandatory taxservices in my country.

Presumably in your emails? Check SPAM?

3. The supportform at "customer service" doesn't work; ...it keeps asking me to select which product i purchased, but there is none to choose from...cannot send an email.

This has been working well for me so far: https://support2.magix.com/customer/en/vegas/form The down arrow gives you a menu of products.

rik wrote on 9/27/2016, 8:08 AM

Hi Nick thanx for replying.

- I need the restore files to pickup my work when vegas "crashes", but found them already at C:\Users\...\AppData\Local\VEGAS Pro\14.0

- The supportform doesn't work for me: 1-305-722-5810

- How can i receive an invoice when no form asks for my VAT-number? Where can i ask for one?

- I decided to work with my previous version, my clients are waiting, i cannot spent more time sorting mailing on and off here to sort things out here on this forum for the time being, Vegas 14 doesnt work on both my computers....no one to help me out and no way to get my money back...

grtz

rik wrote on 9/28/2016, 4:21 PM

Hi Nick thanx for replying.

- I need the restore files to pickup my work when vegas "crashes", but found them already at C:\Users\...\AppData\Local\VEGAS Pro\14.0

- The supportform doesn't work for me: 1-305-722-5810

- How can i receive an invoice when no form asks for my VAT-number? Where can i ask for one?

- I decided to work with my previous version, my clients are waiting, i cannot spent more time sorting mailing on and off here to sort things out here on this forum for the time being, Vegas 14 doesnt work on both my computers....no one to help me out and no way to get my money back...

grtz

Now it seems that someone from Magix seems to find it neccessary to change my original message. Instead of answering face to face....It gets to be sleazy over here.

I wrote the "supportform doesn't work for me" - with the non-working link....The link is now changed in a phone number by someone.....Where is this phone number? Where do i have to dial to? China, Russia, South-Africa, Ukrain, Germany, Morocco,.....?

I did call the support-phonenumber in my region +31 (0)35 - 80 80 227...a prerecorded voice says i have to mail the supportpage....back to zero thus.

You have my email Magix....Contact me...Mail me how to get Vegas working without crashing or give me my money back.

Right above the page (beneath), you can read: 30 days garanty and you can reclaim your money. Is this really true? I'm counting the days.

http://www.magix.com/be/support/

And as anyone can see: the supportpage 'beneath) is still broke...you cannot send it, because there is no product to choose from.

https://support2.magix.com/customer/nl/vegas/form

Instead of solving this pageproblem...Instead of contacting me to solve my problem...instead of mailing me an invoice....Magix dives into forummessages to alter them....pfff

NickHope wrote on 9/29/2016, 12:32 AM

Now it seems that someone from Magix seems to find it neccessary to change my original message. Instead of answering face to face....It gets to be sleazy over here.

When a forum moderator edits someone's post, it normally shows underneath in small text that they have done so (e.g. see under this comment)

And as anyone can see: the supportpage 'beneath) is still broke...you cannot send it, because there is no product to choose from.

https://support2.magix.com/customer/nl/vegas/form

You're right, that is broken. No drop-down list of products. I've messaged one of the MAGIX guys who I think might be able to fix it. Until then, maybe you can use the English version by changing the "nl" to "en" in the URL.

You're most likely to get help from support if you send them as much detailed info about the problem as possible.

This is the first release of a new version and has not been out long. Hence they will be extremely busy addressing the bugs and dealing with a large volume of support requests. I suggest you try to be patient and wait and see what the forthcoming bug-fix release(s) bring before giving up on it an claiming a refund.

NickHope wrote on 9/29/2016, 12:34 AM

Note that if your problem involves a crash that generates a "Problem Report" window, place a check in the box to "Show problem details", then hold down <CTRL> and <SHIFT> on your keyboard while clicking "Send". The details will be zipped to your hard drive with the name ErrorReport-XX.zip. Click "Show file in Explorer". When you receive an email acknowledgment of your support request from MAGIX Support, reply to it and attach the ErrorReport-XX.zip file.

Wolfgang S. wrote on 9/29/2016, 6:59 AM

Now it seems that someone from Magix seems to find it neccessary to change my original message. Instead of answering face to face....It gets to be sleazy over here.

At least moderators cannot disable that a change of a posting is not shown at the posting.

OldSmoke wrote on 9/29/2016, 7:12 AM

rik

What part is missing? As mad as I am at Magix, I doubt anyone went in and made some changes.

Edit:

Apperantly they do!

From another Thread:

BuzzDee wrote on 09/29/2016, 09:20 AM

Please stop the flaming/bashing/unmannered posting. Its not helping anyone in any way. You can always state your point in a polite/mannered way. I edited 1 post that was well beyond what we can accept here (and its quote).

If yours was altered it should have an inidcation at the bottom as "Last changed by..."