@nsm0220 Hi, uninstalling & reinstalling can do more harm than good, If the earlier version isn't removed completely you can end up getting duplicate files which then cause problems, all other aspects need to be looked at 1st before reinstalling,

1. What software are you asking about? Vegas Pro...?
2. What type of media are you trying to drop in ?

@nsm0220 Hi, uninstalling & reinstalling can do more harm than good, If the earlier version isn't removed completely you can end up getting duplicate files which then cause problems, all other aspects need to be looked at 1st before reinstalling,

1. What software are you asking about? Vegas Pro...?
2. What type of media are you trVegas Proying to drop in ?

Vegas Pro 14 mp4 video

You need to provide a lot of detailed information about your Vegas Pro version and build, the media being used and the computer's specs. Please refer to https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ and provide the information requested under parts B & C, including a detailed MediaInfo report as requested at C-1 (MediaInfo is a free app).

link is dead

The 'and' has somehow become part of the URL. The URL is:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

When you say "sound bar" do you mean audio track? A screenshot of the problem could be helpful (print screen or windows + shift + s)

okay i use the latest version of windows 10 i have a i9 7980xe nvidia titan v with 128 gb of ram

the pic is what the issise i been having i mean the audio is missing i cant work on editing if cant add in the audio i dont know what setting that can reset this to default or any fixes

Try moving the master track down or disabling it (press b).

well when doing a new clip it wont show up here

i dont know if i hit a key that cause audio tab to disappear or the program went rouge on me is there a way to fix it the video has sound when played on desktop media player

@nsm0220 Hi, can you share the M4ediaInfo. In the link Dexcon shared there's an App called MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo

After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍

Like this

ormat                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 191 MiB
Duration                                 : 23 min 50 s
Overall bit rate                         : 1 121 kb/s
Frame rate                               : 23.976 FPS
Writing application                      : Lavf58.20.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 23 min 50 s
Bit rate                                 : 988 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 23.976 (23976/1000) FPS
Minimum frame rate                       : 11.905 FPS
Maximum frame rate                       : 24.390 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.020
Stream size                              : 168 MiB (88%)
Writing library                          : x264 core 142 r2479 dd79a61
Encoding settings                        : cabac=1 / ref=4 / deblock=1:1:1 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=48 / lookahead_threads=8 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=62500 / vbv_bufsize=78125 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC SBR
Format/Info                              : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name                          : HE-AAC
Format settings                          : NBC
Codec ID                                 : mp4a-40-5
Duration                                 : 23 min 50 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 23.438 FPS (2048 SPF)
Compression mode                         : Lossy
Stream size                              : 21.8 MiB (11%)
Default                                  : Yes
Alternate group                          : 1

plus the thing where you can change the volume is gone on right box

The first file was just user error as the audio was there.

For the second file I've not seen this type of audio before:

Format/Info                              : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name                          : HE-AAC
Format settings                          : NBC

and it may not be supported in VEGAS. This video is going to be hard to edit in VEGAS anyway (highly compressed and variable framerate). You could try converting the file. Use ShutterEncoder and select h.264 here: https://www.shutterencoder.com/

Missing panels can easily be fixed- look for layouts in the menu. alt+d d will reset the layout.

@nsm0220 Try setting your windows layout back to "Default Layout".

@RogerS Hi, I had a look at HE AAC, there's more than i can't take in at once,

Here's 2 samples from this site, https://www2.iis.fraunhofer.de/AAC/xhe-aac.html one video & one just audio, both say HE-AAC, the video one plays in VP20 but the audio only doesn't 🤷‍♂️

HE AAC files on Google Drive

The video of ChID-BLITS-EBU imports okay onto Vegas Pro 20's timeline on both my desktop and laptop - but there's no audio track at all.

ChID-BLITS-EBU-Narration does not import at all.

The audio from both play back okay on both computers using Windows Media Player.

If the audio format is causing the OP's problem - which would seem likely - then transcoding the media's audio to another more common format via HandBrake or Shutter Encoder should solve the problem (assuming that those transcoders can accept the HE AAC format).

@Dexcon hmm weird that it works for but not you, I presume you're on VP20 like me.

okay that program dint fix it

okay that program dint fix it

@nsm0220 What program? .

When you reply to someone type an @ symbol & it will give you options of who you want to tag, this helps show who you're replying to,