When I insert the video in my project, the audio is only noise.

landy wrote on 2/2/2022, 11:30 PM

My audio is only noise. You can see it in the video attached.

I add here a pdf with all the info about the video.

AMD Ryzen 5 4600H with Radeon Graphics  3.00 GH SSD 1TB AND SSD 256 GB 24 RAM. DTS

I dunno what to do..

https://detabascosoy.com/wp-content/uploads/2022/02/No-audio.pdf

The support page of vegas Pro is broken.

Ah, my vegas pro only has these options in Preferences.

 

Thank you

 

Landy A.

 

 

Comments

RogerS wrote on 2/2/2022, 11:36 PM

What's in the file? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

While you're at it, upgrade Radeon Graphics drivers: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-graphics/amd-ryzen-5-4600h

landy wrote on 2/2/2022, 11:39 PM

A pdf describing all the video file info.... Thank you

RogerS wrote on 2/2/2022, 11:54 PM

You need to paste mediainfo into the forum, I'm not going to click on potentially harmful links.

Do upgrade Radeon Graphics if you haven't already.

landy wrote on 2/3/2022, 1:02 AM

Harmful??? Seriously??? A pdf? Is a bad joke and you are insulting me. I had been a vegas pro user more of 6 years. This bad forun blocks. Any chance to upload text and pdf info. We dint have options and everybody demands for it to inow "whats happening".

 

This is NOT an exe file

this is for ehat i hate forums . I bought this to a company.

forget it, keep your traumas for your self.
the stupid progrma sucks and ill contact tue company .

 

 

 

 

i upgraded the sound is a mess. Vegas pro support service not works. A very expensive program with very awful support.

landy wrote on 2/3/2022, 1:04 AM

Keep talking alone ill not post any more in thisnuseless place with ignorants answering. If you dont know the answer say it and dont give an excuse blaming a pdt!!


bye forever

 

RogerS wrote on 2/3/2022, 1:15 AM

Please just cut and paste straight out of MediaInfo- it is easy to read in the forum. This isn't tech support anyway it's a community forum.

RogerS wrote on 2/3/2022, 1:16 AM

Here is an example of what it looks like:

General
Complete name                  : D:\My Documents\Dropbox\Videos\slog3 C0005.MP4
Format                         : XAVC
Codec ID                       : XAVC (XAVC/mp42/iso2)
File size                      : 52.0 MiB
Duration                       : 8 s 510 ms
Overall bit rate mode          : Variable
Overall bit rate               : 51.3 Mb/s
Encoded date                   : UTC 2021-07-10 05:55:03
Tagged date                    : UTC 2021-07-10 05:55:03

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L4.1
Format settings                : CABAC / 2 Ref Frames
Format settings, CABAC         : Yes
Format settings, Reference fra : 2 frames
Codec ID                       : avc1
Codec ID/Info                  : Advanced Video Coding
Duration                       : 8 s 509 ms
Bit rate mode                  : Variable
Bit rate                       : 48.3 Mb/s
Maximum bit rate               : 60.0 Mb/s
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.972
Stream size                    : 49.0 MiB (94%)
Encoded date                   : UTC 2021-07-10 05:55:03
Tagged date                    : UTC 2021-07-10 05:55:03
Color range                    : Full
Codec configuration box        : avcC

Audio
ID                             : 2
Format                         : PCM
Format settings                : Big / Signed
Codec ID                       : twos
Duration                       : 8 s 510 ms
Bit rate mode                  : Constant
Bit rate                       : 1 536 kb/s
Channel(s)                     : 2 channels
Sampling rate                  : 48.0 kHz
Bit depth                      : 16 bits
Stream size                    : 1.56 MiB (3%)
Encoded date                   : UTC 2021-07-10 05:55:03
Tagged date                    : UTC 2021-07-10 05:55:03

Other
Type                           : meta
Duration                       : 8 s 508 ms

 

EricLNZ wrote on 2/3/2022, 5:02 AM

@landy Stop being stupid and copy and paste the MediaInfo here. That's assuming you really want to be helped with your problem.

set wrote on 2/3/2022, 5:59 AM

I'm having trouble copy-pasting the data from PDF as text...

So, let me screenshot it from @landy

   

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

set wrote on 2/3/2022, 6:13 AM

I notice that your installed VP15 is build 177

please update to latest first

Last changed by set on 2/3/2022, 7:03 AM, changed a total of 1 times.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

Dexcon wrote on 2/3/2022, 6:18 AM

You can also do this by going to My Products on your MAGIX My Account and downloading the latest build of Vegas Pro 15 from there.

Last changed by Dexcon on 2/3/2022, 6:21 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

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Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz