Windows XP Update, Now V8c won't boot...

newmediarules wrote on 11/10/2009, 5:49 PM
Any ideas on this one? I followed suit on the usual Windows updates message. So, I restarted my PC. Then I tried to load Vegas, and it can't load all the way...

Reinstalled V8c, same error, everytime. Fwiw, it appears to get stuck at the "externalizing monitor" part of the load. And it incapcitates EVERYTHING...expect the mouse/cursor...can't even bring up the task manager.

Every other program I use consistently is working just fine. Opera, iTunes, etc.

Any advice is greatly appreciated.

Comments

xberk wrote on 11/10/2009, 6:08 PM
Use Windows Restore point to roll back your system to prior to the Windows update.
Windows should have automatically made a restore point when it did the Windows update.

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit

newmediarules wrote on 11/10/2009, 6:50 PM
How does one accomplish that? =)
Himanshu wrote on 11/10/2009, 7:06 PM
Look for "Process Monitor" (procmon) from Microsoft's Sysinternals.com web site. Run it, ask it to include vegas.exe (or whatver the exact executable name is) and run Vegas. When it's hung, look at the output of procmon and see what it's getting hung up on and there might be enough information for you to figure it out.

Other than that, you could try System restore as suggested. If you've disabled it (like I have), then you can go to Windows Update, look at recent updates & find the ones that were installed recently. Then got to Add/Remove programs, make sure to check the box that says "Show updates" and search for the updates that were recently installed, and uninstall them - one at a time - and try Vegas after each one to see which one resolves the problem.

If you do find an update that killed Vegas, let us all know!

If you don't feel like trying all this, you can try to reinstall Vegas itself.
newmediarules wrote on 11/10/2009, 7:08 PM
but unfortunately, my windows restore monitoring was shut off. Thus, I cannot go back in time..only from this point forward.

If there are any other possibilities out there, please let me know. I can't do anything if Vegas can't load.

Thx
newmediarules wrote on 11/10/2009, 7:36 PM
Can't really use Process Monitor because my attempts to load Vegas freeze the entire system, except for the mouse/cursor, strangely enough. I have to reboot everytime. i.e., i have to turn off my PC. control/alt/delete, task mgr, etc., are all disabled at that point.

I also noticed that the exact same problem happens with DVD Architect. They both lock up when the panel reads "initializing external monitoring". So I'm currently convinced that it's a Sony thing. But what? I haven't a clue.

And I also uninstalled the last Windows Update to see what that did. No dice.

And I've reinstalled Vegas several times.

All my other programs work fine. This is too weird.

Any other help is just as greatly appreciated.
Soniclight wrote on 11/11/2009, 12:43 AM
A no-fun-at-all situation and I don't have an answer
but got some wild guesses to toss in...

I'm wondering if some Service related to Sony got turned off from Manual or Automatic to disabled. Also, maybe your error message freezes showing its related to an external monitor issue but it could be a split second before it (some background stuff goes so fast you can't catch the names going by as a prog like Vegas loads). Long ago I solved something kind of similar by checking all the Services related to Sony in any way were set right.

Last, have you looked at the contents of that Windows Update and what it was supposed to affect? Is there something in there that has to do with anything that could affect Vegas, Media Manager, your video drivers, etc.?

Again, wild guesses, but better than nothing.
Good luck.
reberclark wrote on 11/11/2009, 7:38 AM
for what it's worth I read this thread before doing my Windows XP update today and it made me nervous. I am running XP (SP3) and Vegas Pro 8c. I bit the bullet and installed the updates and everything is fine. "External Monitoring" processed without a hitch.

This just occurred to me and it's just a thought...are you using Firewire for External Monitoring? I am using a dual monitor video card with no hitches.

Best of luck and sorry I couldn't be more help.
xberk wrote on 11/11/2009, 7:54 AM
You are not the only one to have this problem. But I haven't seen a solution. If it was me, I'd get a clean harddrive, do a fresh install of my operating system, load my system drivers, video card drivers etc, then install Vegas and see if all is well. If everything works in Vegas and DVDA then you know that it is not hardware related. You could then reinstall all your other software and rebuild your system that way .. It is the quality way. You'd still have your old C drive to restore any missing data. It's worthwhile to know how to do this --- so if you DON'T know how -- my advice is to take this opportunity to LEARN how to rebuild all the software in a system with a fresh install. Your old C drive will still boot in case anyone has a brilliant idea on how to solve this with something simple. Sometimes the LONG way is the best way!

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit

reberclark wrote on 11/11/2009, 11:04 AM
Well, I thought I didn't have this problem...but...after leaving SONAR on for an hour without using it I came back to the studio to see monitor #2 out! Not only was it out the machine had frozen up.

I did a reboot and all seemed well but when I signed on to the internet all of my sign-in cookies had been wiped. So I had to re-sign in to my most freq. visited sites. Hmmm. Maybe something to do with Microsoft's "malicious software tool?" I recevied no notices.

I booted Vegas...all ok. I closed it and booted SONAR - all okay as well. The "windows update" shield came up for a second at one point - then disappeared. I checked their website and I was up to date.

Monitor 2 seems fine now.

So...the adventure continues...
Himanshu wrote on 11/11/2009, 7:00 PM
Quoting sosohot.com:
Can't really use Process Monitor because my attempts to load Vegas freeze the entire system, except for the mouse/cursor, strangely enough. I have to reboot everytime. i.e., i have to turn off my PC. control/alt/delete, task mgr, etc., are all disabled at that point.

It's still worth a try. You'll see Procmon reporting everything until the system hangs, which is what you're looking for. And, it may be possible that the application keeps running while the system isn't responsive to the mouse/keyboard. You may want to use the "/Backingfile <log file name>" option to save the log file which may be around when you restart your system.

You may also try PsKill from another computer to kill Vegas.exe once it's hung and maybe that might bring your PC back to life.

BTW, do you have an external monitor? How about removing that temporarily to see if that makes Vegas happy? Any other applications that are able to use the external monitor in the same way as Vegas?

No other suggestions except to open a support call with SCS. Good luck.
newmediarules wrote on 11/11/2009, 8:14 PM
I still have the problem, but I'm convinced that, somehow, my last Windows update created a more major problem...maybe a virus as strange as that sounds.

now, my iTunes locks up when I load it, too. So, repair shop time =)
ushere wrote on 11/11/2009, 9:18 PM
i have a couple of clients who are having hard times with xp after loading / updating itunes.

personally i wouldn't touch itunes with a 10 foot barge pole (anyone know where i can pick one up nowadays?).

leslie
pwppch wrote on 11/11/2009, 9:29 PM
They both lock up when the panel reads "initializing external monitoring".

Two things to try:

If you have any fire external monitor/camera or card installed, disable it or unplug it.

Hold Down Shift+CTRL when you start Vegas. It will prompt you to clear all prefs. You should let Vegas reset its prefs. (Yes, you will loose any settings you have made.)

Peter
TheHappyFriar wrote on 11/12/2009, 3:31 AM
the latest two updates I got were a security update & the malicious software removal tool. What were yours?
newmediarules wrote on 11/14/2009, 6:32 AM
Those were my last two updates as well.
musicvid10 wrote on 11/14/2009, 8:37 AM
Just installed Security Updates 969947, 971486, 956572, Malicious Software Tool 890830, and Explorer Update 976749, and no issues at all that I can see, certainly not with Vegas. Running XP Pro SP3, Vegas Pro 8.0c.

What version of Quicktime are you running? If you recently upgraded that too, you shouldn't have . . .
JohnnyRoy wrote on 11/15/2009, 6:36 AM
> ...but unfortunately, my windows restore monitoring was shut off.

This is an accident waiting to happen and unfortunately for you it did. Never, ever, never have Windows Automatic Update turned on for a production system and Restore Monitoring turned off with a daily backup. You should update you system on YOUR schedule not Microsoft's. Always make an incremental backup of your system before running windows update manually. Shutting off restore monitoring without having any backup is asking for trouble and now you know why.

Microsoft broke my system the day before NAB one year. I was rushing to get updates done to our Ultimate S product and after a windows update my compiler stopped working. I had no way to build the final release version. I actually had to install all of my development software on my kids PC which hadn't been turned on and updated yet that day to get a working system. After that, Windows update has been off on all my production systems.

I know this doesn't help you now, but hopefully it will help you in the future. If you don't have backup software that runs once a day (and you should... I have Acronis TrueImage make an incremental backup every morning) then at least keep windows restore monitoring on. Also turn off automatic updates and run them manually once a week after you have done a backup. Sorry to hear that Microsoft got you too... but they only got me once. Hopefully you'll be ready for them with a backup the next time.

For now, turn Show Updates in Add/Remove Programs on and uninstall the last updates. If you go to the Windows Update site there is a way to see all of your updates in chronological order.

~jr
UlfLaursen wrote on 11/15/2009, 12:28 PM
I usually update my production systems the day I build then, and then only apply servicepacks if updates to my production software demands it. Before updating to new SP's I make an image with True Image to external harddrive to be able to restore if I must.

/Ulf
Soniclight wrote on 11/16/2009, 1:00 PM
Sosohot,

Truth is System Restore is useful for some things but does not really restore everything. I agree with Ulf -- use something like Acronis True Image and do regular real system backups.

I've been using True Image (TI) for years and it's saved my butt several times and do one backup about once a week. I also alternate between 2-3 locations so I have at least 2 full drive backups available.

While there are die-hard otherwise created ISO backup fans here, TI is likewise popular at this forum and goes for about USD $40. Aren't your tons of editing work and peace of mind worth it? :)

As far as backing up media files on their own drives, I mostly do that manually or incrementally as needed. I probably should set up a TI backup for them too.
______

That said I still have System Restore running but check that it is only monitoring my system drive, nothing else. Which gets switched back to monitoring all by updates or something. I don't want my Vegas, etc. files messed with.

And I periodically clean out all System Restore points right before using TI for they can start to pile up and hog system drive space.