won't start after Build 179 update

Daniel-Thomsen wrote on 9/26/2020, 2:23 PM

Please help! Just updated and now program will not start at all. gets to Creating I/O and then crashes.

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 179)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFA181F09F0
   Fault Offset:        0x00007FFA181F09F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 179)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-09-03 (Thu Sep 03) 08:15:18

MY SYSTEM

i5-3210M CPU @ 2.50GHz

8GB Ram

Windows 10 64-bit

 

Comments

j-v wrote on 9/26/2020, 2:39 PM

If you do not use another GPU than the one from your CPU (HD 4000) than install the latest drivers for it , nr 15.33.51.5146, dated 08/18/2020

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Daniel-Thomsen wrote on 9/26/2020, 2:56 PM

trying now, hope it works

Daniel-Thomsen wrote on 9/26/2020, 3:08 PM

updated driver to 10.18.10.5146 dated 5/15/2020.

didn't fix problem.

trying again to install the 8/18/20 driver

 

Daniel-Thomsen wrote on 9/26/2020, 3:20 PM

Intel won't update an further. says it is "Up to Date"

Intel® HD Graphics 4000

Driver DetailsUp to date

ProviderIntel Corporation

Version10.18.10.5146

Date5/15/2020

===

Any other ideas? or should I uninstall and reinstall the original software that did work?

j-v wrote on 9/26/2020, 3:50 PM

Better is to do a full reset following exactly this link: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Daniel-Thomsen wrote on 9/26/2020, 4:12 PM

did it. didn't help