Bought my wife an iPad Mini-2 last Dec. It has an intermittent problem--the battery shows 100% and then goes dead. Shows black screen with battery needing re-charging. Finally convinced tech support for product return. A week later, it was returned, saying nothing could be found. Immediately died on first use. Since then, I've spent over 6 hours on phone with different tech support levels, Reinstalled OS--twice and set up as new device. I've sent numerous crash logs, the last one this AM. Also screen photos showing charge at 100% and a few minutes later showing 14%. It's as if they don't believe that I'm having a problem since running their diagnostics didn't show anything. and that I don't know how to charge the device. I've asked for a replacement--they can't do that even though it's still under warranty. Right now, it's completely dead, but may spring to life at any moment like in the past. It's really a nice little tablet--when it works. My wife bought me a $50 Fire tablet from Amazon--not nearly as elegant, but it works flawlessly.
Any suggestions on what additional steps I might take with Apple other than throwing the iPad away and moving on? At this point, I would NEVER buy another Apple product again, although I still use a couple of their phones.
wwaag
Any suggestions on what additional steps I might take with Apple other than throwing the iPad away and moving on? At this point, I would NEVER buy another Apple product again, although I still use a couple of their phones.
wwaag