VMS 16 Constantly hanging

rdaew schrieb am 28.03.2019 um 15:44 Uhr

Any tips on how to troubleshoot the application hanging? It does frequently for a reason that I can't consistently duplicate. The only thing that seems constant is that it occurs while the preview is playing - I might be adjusting a clip or audio levels. I've left it for hours to see if it ever corrects itself and it does not.

I've changed the preview memory, upgraded drivers, disabled graphics card acceleration, and whitelisted the process in antivirus. Unfortunately, the lack of an actual crash which can give details (not that I've had good luck with Vegas support in the past...) makes me feel like I'm just flying blind. My workaround has been to save a lot and only have to go back and re-do a few minutes worth of work.

I'm running VMS 16 Build 109 on Windows 10 1809 (specifically build 17763.379).

Kommentare

j-v schrieb am 28.03.2019 um 16:46 Uhr

Can you give the MediaInfo of your (different?) source files following this faq: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

rdaew schrieb am 28.03.2019 um 19:40 Uhr

Sure thing. I have these three types of files. One from a Sony A7III and the others from Google Pixel XL and Pixel XL 2:

Format                                   : XAVC
Codec ID                                 : XAVC (XAVC/mp42/iso2)
File size                                : 136 MiB
Duration                                 : 19 s 520 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 58.4 Mb/s
Encoded date                             : UTC 2018-09-21 21:26:13
Tagged date                              : UTC 2018-09-21 21:26:13

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5.1
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 19 s 520 ms
Bit rate mode                            : Variable
Bit rate                                 : 56.1 Mb/s
Maximum bit rate                         : 60.0 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.226
Stream size                              : 129 MiB (95%)
Encoded date                             : UTC 2018-09-21 21:26:13
Tagged date                              : UTC 2018-09-21 21:26:13
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : xvYCC
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 19 s 520 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 3.57 MiB (3%)
Encoded date                             : UTC 2018-09-21 21:26:13
Tagged date                              : UTC 2018-09-21 21:26:13

Other
Type                                     : meta
Duration                                 : 19 s 520 ms

 

Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 514 MiB
Duration                                 : 1 min 29 s
Overall bit rate                         : 48.1 Mb/s
Encoded date                             : UTC 2018-09-21 11:48:58
Tagged date                              : UTC 2018-09-21 11:48:58
xyz                                      : +41.5031-087.9375/
com.android.version                      : 9

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 29 s
Source duration                          : 1 min 29 s
Bit rate                                 : 48.0 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 14.990 FPS
Maximum frame rate                       : 30.120 FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.193
Stream size                              : 513 MiB (100%)
Source stream size                       : 513 MiB (100%)
Title                                    : VideoHandle
Language                                 : English
Encoded date                             : UTC 2018-09-21 11:48:58
Tagged date                              : UTC 2018-09-21 11:48:58
Color range                              : Full
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.601
Matrix coefficients                      : BT.601
mdhd_Duration                            : 89626
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 29 s
Bit rate mode                            : Constant
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.03 MiB (0%)
Title                                    : SoundHandle
Language                                 : English
Encoded date                             : UTC 2018-09-21 11:48:58
Tagged date                              : UTC 2018-09-21 11:48:58

Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 236 MiB
Duration                                 : 1 min 29 s
Overall bit rate                         : 22.1 Mb/s
Encoded date                             : UTC 2018-09-21 11:48:55
Tagged date                              : UTC 2018-09-21 11:48:55
com.android.version                      : 9
com.android.manufacturer                 : Google
com.android.model                        : Pixel XL

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 29 s
Bit rate                                 : 22.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 20.022 FPS
Maximum frame rate                       : 40.250 FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.354
Stream size                              : 234 MiB (99%)
Title                                    : VideoHandle
Language                                 : English
Encoded date                             : UTC 2018-09-21 11:48:55
Tagged date                              : UTC 2018-09-21 11:48:55
Color range                              : Full
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.601
Matrix coefficients                      : BT.601
mdhd_Duration                            : 89265
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 29 s
Bit rate mode                            : Constant
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.02 MiB (0%)
Title                                    : SoundHandle
Language                                 : English
Encoded date                             : UTC 2018-09-21 11:48:55
Tagged date                              : UTC 2018-09-21 11:48:55

 

j-v schrieb am 28.03.2019 um 20:01 Uhr

- You use Movie Studio Platinum and like most Video editors Vegas don't like files with variable framerate, so the most troubles will give the files of the two last cams. To overcom this problem you should have very much patience, but better is to change those files trough a videoconverter into a staedy framerate. For that task I always use the free app Handbrake.
- Your 4 K files of the first two camera's are heavy files and they need the use of proxy files when your processor is not very modern and strong. That you can set in Options /Preferences/Video

And further what is the setting of your preview screen?

Zuletzt geändert von j-v am 28.03.2019, 21:49, insgesamt 2-mal geändert.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

NickHope schrieb am 29.03.2019 um 04:44 Uhr

Try disabling so4compoundplug. My Vegas Pro 15 (build 416) and 16 (build 361) have been frequently hanging when cutting Panasonic GH4 AVC footage, and this seems to have helped, although it's too early to be sure.

rdaew schrieb am 29.03.2019 um 20:59 Uhr

Thanks to both of you for the input. I'll try both approaches options and see if they help.

adimatis schrieb am 03.04.2019 um 12:34 Uhr

Nick's advise seems to have done the trick for me too, as I also had some similar problems. Well worth trying.