• Vegas Movie Studio (up to ver. 17)

  One answer, on 1/27/2020

  Vegas Movie Studio 16 - 2 emails = conflicting registration
  Hello, I purchased the upgrade for Movie Studio 14 to Movie Studio 16 & I forgot I already had an account (I thought I bought it as a guest before & didn’t remember using an account) & made a new account. Now when I start Movie Studio I
• Video

  2 answers, most recent on 1/25/2020

  RE: Vegas Pro 15 Error Code -24
  The "standard" advice is here https://www.vegascreativesoftware.info/us/support/article/how-to-solve-error-code-24--2/ and the Customer Support is here https://support2.magix.com/customer/en/vegas/form
• Video

  2 answers, most recent on 1/25/2020

  Vegas Pro 15 Error Code -24
  Hello All, Recently I launched my Vegas only to find it requesting my email and its verification code, I inserted both details making sure they were correct and the error code -24 ( This serial number has already been activated on another email)
• Video

  1197 answers, most recent on 12/31/2025

  RE: Happy Otter Scripts for Vegas Pro
  Hello everybodyI have a little problem with the Deshaker.I selected a clip on my timline and edited it in the Deshaker.Everything with the default settings.But the clip that was output did not match the selected clip.The part that I previously cut
• Video

  6 answers, most recent on 12/9/2019

  RE: Cannot activate my Vegas Pro 15 on new computer
  No, you are not:) Thanks for coming back and confirming the solution. (Btw, @EricLNZ's advice in that same thread is excellent.)
• Video

  6 answers, most recent on 12/9/2019

  RE: Cannot activate my Vegas Pro 15 on new computer
  This serial number has already been registered to another email address. Please contact MAGIX supportError code: -24Even though on this account, its registered under my products  
• Video

  4 answers, most recent on 12/6/2019

  Vegas Pro 16 hangs at Splash Screen "Creating Windows"
  I need help! I'm using Vegas Pro 16, which was working fine yesterday. I'm in the middle of an important work project and this morning when I tried to start it, it hangs at the splash screen and never opens. I have the error reporting files
• Video

  9 answers, most recent on 11/27/2019

  RE: is Boris FX Sapphire offer for black friday will work in Vegas 18 ?
  Vegas 17 isn't giving me any more grief than 16 did. That said, your system definitely does not meet the minimum requirements to run it. As for the screen, have you tried OLED or full size LED/LCD TVs? Odd that you only hear those screens, I tend
• Video

  One answer, on 11/18/2019

  An error occurred while creating the media file xxxxxxxxx .mp4.
  Hello Team, After editing a 33 minute video interview on my PC using NVIDIA GPU acceleration my PC rendered the project up until min 24 and crashed after saying it finished with message: "An error occurred while creating the media file FINAL.mp4.
• Vegas Movie Studio (up to ver. 17)

  15 answers, most recent on 11/27/2019

  RE: Blank (black) video in random places when rendering
  I am running nearly the same system specs, no black frames here. 4k 60p is used almost daily for rendering tests. There is hope, so don't limit your expectations with statements like "if their rendering is going to be so unreliable." This may help,
• Video

  17 answers, most recent on 10/31/2019

  RE: Red Screen while preview - Vegas Pro 17
  A red frame is a VEGAS hint that the GPU returns an error with "internal ressources". Please add the vegas170.exe to your NVIDIA control panel. Do you mean this?
• Audio

  5 answers, most recent on 10/28/2019

  RE: VP16: Audio devices not work
  Hello rraud, the Windows error comes when I start VP with CTRL + Shift. Here is probably a VST plugin will be out of order. I'll check that yet. It remains the AUDIO device problem. After installing ASIO4All, only this AUDIO device works in Vegas.
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 10/21/2019

  RE: Error code 24 trying to register a new product
  @yukari01 this is from Support form suggested answers : "Q. How to solve error code "-24": A.: You will receive the message "Serial number already assigned" or "Error code -24" if the product has already been registered under another e-mail address
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 10/21/2019

  Error code 24 trying to register a new product
  The day after purchasing Vegas Movie Studio Platinum 16 on my fairly new Windows 10 computer that meets the recommended specifications, it will not register. I used the e-mail sent to me for the download and used the serial number provided. When I
• Video

  7 answers, most recent on 9/24/2019

  4k project and render settings - rendering errors
  Hello all and thanks in advance for the responses. I have scoured the forum for a couple days but just can't seem to pin down an answer. I have had a ticket with Magix for 5 days with no response and past due project deadline (9/17). Magix
• Video

  29 answers, most recent on 9/12/2019

  RE: Help Martin to spend his dime well!
  O.K., about those PCI-e lanes. That article specifically is testing for the limiting factor of a GPU, from using a total of 16 PCI-e lanes compared to using 8 PCI-e lanes, for the Graphics Processor only. This same sort of test was done when the
• Video

  73 answers, most recent on 9/30/2019

  Render with custom frame size
  Good evening everyone ! I am currently cleaning all my old videos because nearly all of them have resampling issues, and I though while I'm at it, why not also get rid of the black bars on the top/bottom or sides of my rendered videos. Now I don't
• Video

  6 answers, most recent on 8/13/2019

  RE: v17 install fails on windows 10 with danish locale
  Boris uninstalled, V17 uninstalled, only V17 reinstall, no error message from Boris, so now that issue is, if not solved, at least parked for now. But render anything, nah ….Trying to standard documents folder instead of my render-folder:Trying
• Video

  33 answers, most recent on 2/1/2021

  RE: "The system is low on memory" 4k render error (when it clearly is not)
  Interestingly I do not get this error. I have just tried rendering in 4K (source Sony XAVC, render template tried both the Sony XAVC and the Magix AVC with NVENC, threads 32, CPU i5 four core, GPU 1080Ti, Dynamic ram preview 0). The NVENC uses max
• Video

  1197 answers, most recent on 12/31/2025

  RE: Happy Otter Scripts for Vegas Pro
  Yes, I have tried this many ways. 1. If I select AAC or fdk-aac from "Audio Options," the WAV intermediate file is too big and it aborts immediately. 2. If I do as you suggest and select a Vegas audio AAC template, I get this: 3. Or, if I render
• Video

  255 answers, most recent on 12/9/2023

  RE: Crash after about 3 minutes of editing "nvopencl64.dll" error
  Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working
• Video

  255 answers, most recent on 12/9/2023

  Crash after about 3 minutes of editing "nvopencl64.dll" error
  Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working software
• Video

  6 answers, most recent on 8/10/2019

  DPI Scaling & screen capture error in VP17
  I did a clean format on my laptop yesterday. I reinstall VP17 and the UI still does not scaled properly. I have to enable system (enhance) DPI scaling to make everything scaled properly but then my preview windows look blurry.   My screen capture
• Video

  2 answers, most recent on 8/5/2019

  VEGAS Pro 17 DPI Scaling error
  I'm happy with the new features come along in VEGAS Pro 17, but when I first launch it for the first time, the VST plugins interface is very small. Plus its hard for me to click something in VEGAS Pro 17. After changing the DPI scaling through VP17