• Video

  One answer, on 1/11/2008

  OT: Primera Offers Free Software To Bravo Owners
  I know some of you own disc publishers and I thought I would pass this along. I just got it in the inbox today. Sounds interesting but I don't have an mp3 player! Dear Friend of Primera:
• Video

  4 answers, most recent on 1/9/2008

  Customer support not responding
  If there is anybody working in customer support please answer my e mails.I have not received my activation code.This is the second day.I am freaking desperate and mad.I tried calling and the phone service at sony is closed. This is unacceptable!
• Video

  13 answers, most recent on 1/9/2008

  OT: HP Tech Support says I'm lying...
  Hey: As per the info on this forum, I went out and got an HP Photosmart C5280 All-In-One Printer/Scanner/Copier. I primarily wanted it for disk printing. I just had the most outrageous experience with HP Tech Support. Problem: Digital Photos on
• Video

  11 answers, most recent on 12/21/2007

  RE: Venting: Sony Support
  "I think we're in a day and age where they would rather us figure it out using online troubleshooting or using a forum. " Some problems cannot be figured out because they are bugs. All software companies, pragmatically, have to ship their products
• Video

  11 answers, most recent on 12/21/2007

  RE: Venting: Sony Support
  I tend to feel that to some degree, most companies rely on the forums or other online means of getting other users of their products to help out. Granted, I'm grateful for most forums and the internet has made getting answers to problems so much
• Video

  29 answers, most recent on 12/16/2007

  RE: Sony, Your customer support sucks
  Yep, I definitely have to agree. For someone who has been in the same situation as Patrick, I can fully relate. What makes the situation with Sony so bad is they give you a double whammy. First, they require activation, which I've had problems
• Video

  No answers, created on 12/5/2007

  Flash - H264 - Video over Cell phones
  Hi, I have been sort of out of the technology fray lately. I just got an email from Sorenson saying that now Flash Players support H24. What encoders are people liking for H24? How are the results? Are file sizes bigger than say a similar Flash
• Video

  No answers, created on 12/5/2007

  Flash - H264 - Video over Cell phones
  Hi, I have been sort of out of the technology fray lately. I just got an email from Sorenson saying that now Flash Players support H24. What encoders are people liking for H24? How are the results? Are file sizes bigger than say a similar Flash
• Video

  5 answers, most recent on 11/23/2007

  RE: Encoding MPEG4 in vegas 8?
  I'm not using h.264 because most phones don't use it. What I need to do is encode one file that will play back on most phones (which use the older mpeg4) as well as portable media devices (most, but not all, of which support both). This is not for
• Video

  8 answers, most recent on 12/13/2007

  RE: Burn BluRay from timeline hangs
  Somehow I didn't realize until just now that by owning V8 Pro, I got 60 days of phone tech support! How awesome is that??? And I got my answer, too. Whatever the estimated size of the rendered file will be, the temporary folder needs to have 4-5
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 11/16/2007

  RE: VIDEO WILL NOT IMPORT
  Please do not use capitals in this fashion. You obviously stumbled on a bug. You created a second thread today, which you could have included it right here, plus, this very question about the video was posted yesterday:
• Video

  48 answers, most recent on 11/8/2007

  RE: How could Sony Media screw this up?
  No. The card has it's own memory. Vista may add a little system memory to it as well, if needed to support the 3D Aero interface. The phenomena of installing a memory heavy graphics card at the expense of system memory is another matter. You have
• Video

  2 answers, most recent on 11/2/2007

  Vegas Pro 8.0a
  Why could version 7e open and process the JVC and Sony ".MOD" files and version 8 ( even with the current update ) not open them. Sony phone support says they don't support it but version 7e did. Sony makes a camcorder that uses a format and their
• Video

  5 answers, most recent on 10/14/2007

  RE: Problem with 32 bit rendering - Digital Juice
  Have had issues with Digital Juice. Sent e-mails, left phone messages. No response. Suspect they've grown too quickly and have not grown their support staff to meet the need.
• Audio

  3 answers, most recent on 10/3/2007

  RE: Beeps During Vegas Playback
  Vegas 4 ?! You paid for the phone tech support - it was 60 days, not 60 years, though the online support remains free if you are not in an urgent hurry. Maybe you are the first person that particular set of circumstances has happened to . Maybe
• Video

  12 answers, most recent on 9/30/2007

  RE: Caveat Emptor
  I just dialed 608.256.3133. Pressed 1 to speak with a person in customer service Pressed 3 for customer service and pre-sales questions about pro software. Pressed 5 to speak with someone about Vegas software. I ended up getting Eric on the phone.
• Video

  4 answers, most recent on 9/28/2007

  RE: This is why I came back to Vegas 7
  And, you get toll-free phone support for a while. as I understand it. Use it :)
• Video

  5 answers, most recent on 9/26/2007

  RE: Support response time
  Ted, > is this measured in hours, days or months. The two or three times I emailed support (not following a new release), it took exactly one week to hear back. I find this unacceptable in a professional product having a professional price. If
• Video

  6 answers, most recent on 9/22/2007

  RE: Why not DivX for HD on DVD's?
  RE: Players the whole thing is kind of interesting.... A couple of years back there was a lot of DivX/Xvid support, but it was on cheap no-name players and often not documented. The big name folks were selling products with a terribly reduced
• Vegas Movie Studio (up to ver. 17)

  21 answers, most recent on 9/22/2007

  RE: oh my gosh, I can't believe this
  The issue isn't the number of computers it's installed on. The issue is the number of installs. SONY counts installations of each license key. I have no idea if they also tag installs with anything that identifies the computer it's being installed
• DVD Architect

  4 answers, most recent on 9/14/2007

  RE: DVDA 4.5 complains: mpg plug-in not registered
  I got off the phone with technical support and, apparently, it's a known problem. In fact, they didn't start the Gold Plan (60 days support) officially because of the status of this problem. They are working on it and will send a workaround via
• Video

  44 answers, most recent on 9/11/2007

  RE: V8 Whiners... Who Are They?
  There's another issue that might escape many here if you're lucky enough to live in the continental USA. If you feel you need it you can pay for phone support. From my experiecne being able to explain in conversation what your problems is can
• Vegas Movie Studio (up to ver. 17)

  43 answers, most recent on 10/23/2008

  RE: SVMS PE v8.0b: Crash on exit (first ever crash!)
  Yes, the same for me. All I have to do is open the software, then immediately close it and I get the exit error every time. Supposedly, Sony tech support should get back to me by tomorrow, but it sounds like you are not having any luck with them
• Video

  13 answers, most recent on 9/7/2007

  RE: Computer crashes while trying to render
  > the computer shuts down completely. And it's fine when I preview the project. I had problems just like that a month ago. I didn't get a complete shutdown, but Vegas would say it crashed, and then quit when I clicked OK. It always did that at