• Video

  6 answers, most recent on 10/28/2021

  RE: How to recover my key
  How do I do that I been looking but only finding this form no support phone number or email.
• Video

  12 answers, most recent on 11/25/2021

  RE: No video showing for iphone 13 videos
  Thank you for the info. The first thing to do in Vegas Pro is to go to Options/Preferences/Deprecated Features (tab) and check the 'Enable the QuickTime plugin' checkbox. This may be needed because the format profile is QuickTime. QT in Vegas Pro is
• Offtopic

  27 answers, most recent on 11/1/2021

  RE: The future of audio stereo is dying
  U know a lot of devices and even sky tv support Dolby Atmos it's has a built-in soundbar into the TV Amazon echo and homepod Mini support it as well my Samsung phone iPhone support it most of the time it automatically enables when you plug in
• Audio

  5 answers, most recent on 2/28/2022

  RE: Can't install Vegas 19 because it keeps saying download was corrupted
  I have tried three times tonight after spending the day trying to install Movie and I am really pretty upset that there is no phone line for support. The installer says that "One or more items failed to download. Please make sure you are connected
• Video

  6 answers, most recent on 9/30/2021

  VegasPro19 is crashing too often. Need a US tech person on the phone!
  USVegas Pro 19 is crashing and or locking up frequently. Is there a tech support phone number in the US? I need help going through my settings with a real person? I would happily PAY for support. The crashing issue happens when I am just editing and
• Video

  One answer, on 10/23/2021

  2 for 1 Offer
  Purchased Vegas Pro Edit in July 2021 with 2 for 1 Offer and have not received the upgrade to Vegas Pro 19 Edit Link as of October 23, 2021. Have tried to contact support on line but the web site takes me in circles. There are not phone numbers or
• Video

  6 answers, most recent on 9/30/2021

  RE: VegasPro19 is crashing too often. Need a US tech person on the phone!
  Re the OP's "phone support" question, I think this is how it is still.
• Video

  2 answers, most recent on 11/29/2021

  RE: Vegas Pro 18 not rendering
  Please provide info re your media, render settings and GPU as well as helpful info as per: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ Also, its time to update your system info in your
• Offtopic

  27 answers, most recent on 11/1/2021

  RE: The future of audio stereo is dying
  It works on window laptop and smart phones have it doby Atmos built in its the production suit It only available for mac os and it's for people who want to mix in Atmos but the software doesn't have Atmos renderer built-in or basic 5.1 DAW with a
• Offtopic

  2 answers, most recent on 9/17/2021

  Double Charge on my Debit Card
  Hi, I just purchased Vegas Pro and the system double charged my card. I sent in a support request but is there some way to speak to an actual person on the phone about it?
• Offtopic

  One answer, on 10/17/2021

  Vegas Pro 15 Will Not Open Due To Activation Problem
  I have had Vegas Pro 15.0 installed on two computers in my home, using one license, for a couple of years I have always been able to use both. Now for some reason, Vegas is unusable on one of them. I didn't make any software or hardware changes to
• Video

  10 answers, most recent on 8/26/2021

  RE: Intel 11900k iGPU with Z590 Mainboards?
  Not sure. But my experience with Asus is with 3 calls, 3 different answers. Call again and insist for an escalation to a higher tech level. Asus lower tier phone support people don't know much.
• Video

  6 answers, most recent on 8/26/2021

  RE: Vegas Pro will not register
  I opened Vegas Pro 18 today and it is asking me to register the software, but when i input the product key sent directly to me by MAGIX it fails to register. Their customer support is shite. How do I get a working product key? @Eric-Wenschlag Sorry
• Video

  13 answers, most recent on 8/24/2021

  RE: Support ticket response
  I purchased thru one of their emails. Got the 18 license immediately, but 19 hadn't come out yet. Turns out I bought the V18+19 the day before V19 was released. I have only used the trial for V18, but I've been trying to contact support to cancel
• Video

  18 answers, most recent on 9/6/2021

  RE: Vegas Pro 19 Video Preview and Trimmer lag a great deal
  . At the moment alot of our customers are filming off their smartphones and giving us the footage. Seems to be the way. If you are not using your Intel GPU for decoding it could be beneficial to you when you are receiving various formats from
• Video

  34 answers, most recent on 11/30/2021

  RE: Vegas 8k voucoder render not able to reload back into vegas ...why?
  So what does encoding my 8k version in AV1 mean? I haven't realised it was even in AV1 format 😄, do I get a choice over that anywhere? why only a small % see it smoothy, is that because of file size? How do I get it into a better format (I assume
• Video

  35 answers, most recent on 8/31/2021

  RE: I thought I get Vegas Pro 19 for free
  I have also not received my Vegas Pro Edit 19 update I purchased during the 2-for-1 offer. Visiting this url presents a series of circular links that do not resolve in being able to contact anyone (no chat, phone, or email options are
• Video

  7 answers, most recent on 10/6/2021

  RE: Using DivX codec for HEVC decoding?
  You didn't mention what resolution. do you have Intel IGPU set as decoder, and it it working? . Even with older I7 system should not be using 70+ % CPU just to play, that sounds like no decoder, although 4K HEVC I'm not so sure about. I get GPU
• Video

  18 answers, most recent on 9/6/2021

  RE: Vegas Pro 19 Video Preview and Trimmer lag a great deal
  The original files will filmed with an iPhone and was filmed in *.mov 4k 30fps - as you know vegas doesn't support mov files because they have so many codecs inputed into them that it is hard to work with those files. That isn't a correct statement.
• Video

  33 answers, most recent on 12/26/2021

  RE: Impressions: Moving from VP14/4770K to VP19/12700K
  @Hulk Interface colors (or lack of colors) has been a sore spot for me in the past: https://www.vegascreativesoftware.info/us/forum/black-and-white-icons-are-wasting-my-time--103958/?page=1 I'm happy with the current options in Vegas 19. Over the
• Video

  19 answers, most recent on 9/14/2021

  RE: Deprecated Features tab -- mine is missing??? I need it to enable MOVs
  Instructions for MediaInfo Open your file with it, and switch it to text view ("View" > "Text"): Highlight all the text in the window, copy it and paste it in your forum post. You can put it in a code block using the blue < > brackets above
• Video

  103 answers, most recent on 8/26/2021

  RE: GH5 HEVC + VP19
  . Probably because they'd end up paying double. Since then camera, computer, phone, and chip makers have all banded together into the open source av1 consortium. As you said AV1 is the highest quality on YouTube, so already there is a use to be able
• Video

  103 answers, most recent on 8/26/2021

  RE: GH5 HEVC + VP19
  I wouldn't call HEVC high performance, it takes quite a lot to decode it, and if your GPU doesn't support decoding it, then you definitely won't be editing it without proxies. Hevc is clearly very hardware demanding but the advantage is that it's
• Video

  103 answers, most recent on 8/26/2021

  RE: GH5 HEVC + VP19
  It's not one standard is the answer and it's a moving target. This isn't unique to Vegas. The system I use, Sony, keeps building non-standard applications of AVC, X-AVC, etc., and NLEs are still scrambling to support them all. Vegas seems to be