0xc0000005 Error

Former user wrote on 7/22/2018, 3:47 AM

I was using FL Studio and ASIO driver settings to record audio yesterday, not sure if that's related to the problem but now I can't even open Vegas to edit the video footage; it gets stuck at Initializing GPU-accelerated video processing -

I've never had this issue before, and in fact on a side note (as I've had to move my PC) I swear I often use the top port for HDMI but only the bottom one seems to be working, again not sure if that's related

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Problem Description
Application Name: VEGAS Pro
Application Version: Version 14.0 (Build 244) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Fault Address: 0x00007FFDF3890819
Fault Offset: 0x0000000000030819

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
Process Version: Version 14.0 (Build 244) 64-bit
Process Description: VEGAS Pro
Process Image Date: 2017-03-09 (Thu Mar 09) 15:42:48

Comments

Red Prince wrote on 7/22/2018, 6:46 AM

Please, see if http://www.tomshardware.com/forum/id-3376773/windows-error-0xc0000005.html helps.

Former user wrote on 7/22/2018, 7:13 AM

Please, see if http://www.tomshardware.com/forum/id-3376773/windows-error-0xc0000005.html helps.

Thank you, checked it but it doesn't solve the issue - my error is an unmanaged exception rather than an access violation

Red Prince wrote on 7/22/2018, 7:26 AM

OK, then perhaps one of these could help?

https://www.vegascreativesoftware.info/us/forum/unmanaged-exception-0xc0000005-vp11--89826/

jetdv wrote on 7/22/2018, 12:59 PM

Based on the file name, it looks like an AMD video driver issue.

Former user wrote on 7/23/2018, 1:50 PM

I've had a look around and quoted the .dll that is mentioned in my error and it appears that people solve the problem by uninstalling and re-installing their video drivers using DDU ,any advice? i'm not a tech whizz sorry guys

john_dennis wrote on 7/23/2018, 8:03 PM

My advice is to have a good system image backup so often around here that many forum members think I’m a one-trick pony.

Since you haven’t mentioned or used that option, the AMD Cean Uninstallation Utility could be found here:

https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Former user wrote on 7/24/2018, 7:10 AM

Before uninstalling my video drivers, will I need something to re-install them ?

I'm only tentative to do this in case it means that my PC won't send any visuals to my monitor at all and I'll be stuck

john_dennis wrote on 7/24/2018, 8:29 AM

Windows has a default driver that will let you run your monitor. Visit this site to find the latest driver.

https://support.amd.com/en-us/download

Former user wrote on 7/24/2018, 8:34 AM

Windows has a default driver that will let you run your monitor. Visit this site to find the latest driver.

https://support.amd.com/en-us/download

Thank you John for clearing this up for me- I do actually have a NVidia graphics card so I assume I'll have to look on their downloads page

john_dennis wrote on 7/24/2018, 9:15 AM

Have you looked at this thread?

https://www.vegascreativesoftware.info/us/forum/vegas-startup-crash--111263/

Former user wrote on 7/24/2018, 3:01 PM

Have you looked at this thread?

https://www.vegascreativesoftware.info/us/forum/vegas-startup-crash--111263/

Hi John just checked this out, installed DDU and booted my PC in safe mode, uninstalled my drivers and re-installed from the NVIDIA website and then restarted once again, and still having the same startup issue - stuck now !:(

jetdv wrote on 7/24/2018, 8:02 PM

https://forums.geforce.com/default/topic/1040942/geforce-drivers/faulting-module-name-igdrclneo64-dll/

Former user wrote on 7/25/2018, 1:39 AM

used DDU to uninstall intel drivers and vegas now works!! Thanks all !!!