Activation code is incorrect

Sging2 wrote on 5/16/2022, 2:19 PM

I can see dozens of posts on this issue of "Activation code is incorrect" but I have not seen any updated with what the fix was. I get this not only Vegas Pro 19 but DVD Architect as well when importing any form of video into them. Both programs are showing successfully activated so this is related to codecs. I have this set up on my Windows 10 PC ok but I have just purchased a new PC with Windows 11 especially for editing 4K and this is a totally fresh install of all software.

I set up Vegas and all the plugins last week and at that point when I tested it, I was able to import Video but then Friday when I needed to import a clients footage in to start editing work I get this and it point blank refuses to import any video. I see from the forums this issues also happens with Movie Studio as well.

I have raised a call to support and waiting on a reply but heard they can be slow, my main editing day is a Sunday so I have lost two days now of editing time already.

Has anyone found a resolution to this yet. I have just noticed that the below CODEC files where installed about the time I started to get issues on Friday which are Microsoft files.

SYSTEM SPECS

Operating System
Platform: Windows 11.0 (64-bit)

Processor
Class: 12th Gen Intel(R) Core(TM) i9-12900K
Identifier: GenuineIntel
Number of processors: 24

Memory
Physical memory: 32GB

Graphics
NVIDIA Gigabyte GeForce RTX 3070

OS Drive
3XS Samsung 980 500GB PCIe Gen

Scratch Drive
3XS Ssung 980Pro 1TB M.2 PCIe4

Motherboard
ASUS PROART Z690-CREATOR WIFI

kind regards
Stephen

Comments

j-v wrote on 5/16/2022, 2:40 PM

Are you able to state here the MediaInfo of the problemfiles following this :
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Sging2 wrote on 5/16/2022, 2:55 PM

Of course thank you.

General
X1\4K\DCIM1\167RDRH1\11670001.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/avc1)
File size : 405 MiB
Duration : 35 s 520 ms
Overall bit rate mode : Variable
Overall bit rate : 95.6 Mb/s
Encoded date : UTC 2022-05-04 10:57:27
Tagged date : UTC 2022-05-04 10:57:27

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 35 s 520 ms
Bit rate mode : Variable
Bit rate : 94.0 Mb/s
Maximum bit rate : 106 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.453
Stream size : 398 MiB (98%)
Language : English
Encoded date : UTC 2022-05-04 10:57:27
Tagged date : UTC 2022-05-04 10:57:27
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Big / Signed
Codec ID : twos
Duration : 35 s 520 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 6.50 MiB (2%)
Language : English
Encoded date : UTC 2022-05-04 10:57:27
Tagged date : UTC 2022-05-04 10:57:27

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 35 s 520 ms
Bit rate mode : Constant
Frame rate : 25.000 FPS
Time code of first frame : 21:39:08:12
Time code of last frame : 21:39:43:24
Time code, striped : Yes
Language : English
Encoded date : UTC 2022-05-04 10:57:27
Tagged date : UTC 2022-05-04 10:57:27

j-v wrote on 5/16/2022, 3:08 PM

Thank you.
This sourcevideo plays on my VPro 19 without a problem.
Sometimes needs a certain videocodec permission to be used and the program must have the possiblility to connect to Magix for allowing this codec to be used.
Is that possible with you? Sometimes Windows Security or another program can block the message and/or answer.

Sging2 wrote on 5/16/2022, 3:28 PM

Thank you I will take a look at that now in the security settings, the main program activation activates ok but perhaps this a security issue being codecs. Once I or Magix get to the bottom of it I will post the fix here.

Sging2 wrote on 5/19/2022, 8:34 AM

Hi All,

As promised I said I would post an update to the resolution. In my case the cause was in the activation box e-mail address field.

I had input my email address and the activation code, it said activated successfully but the the reason I could not import any video was down to the fact there was a space at the start of the e-mail address. I deactivated it as advised by Magix and then on re-activating it I took out the space and all is now well.

This is strange as when I first set it up on my new PC it was fine and I inputted video so not sure how that blank space got in there after. All solved now though and working great.

Thanks for your time in responding to me j-v

J-Brown wrote on 7/5/2022, 6:34 AM

Hi All,

As promised I said I would post an update to the resolution. In my case the cause was in the activation box e-mail address field.

I had input my email address and the activation code, it said activated successfully but the the reason I could not import any video was down to the fact there was a space at the start of the e-mail address. I deactivated it as advised by Magix and then on re-activating it I took out the space and all is now well.

This is strange as when I first set it up on my new PC it was fine and I inputted video so not sure how that blank space got in there after. All solved now though and working great.

Thanks for your time in responding to me j-v

This worked!