Activation of new purchase

huskereurocat wrote on 8/25/2016, 3:18 PM

I purchased MSP13 last night and cannot activate the product. I was asked for my phone number and told that someone would get back to me in 2-3 business days. Something about not having access to Sony's activation database at this time. I have the activation S/N from the confirmation email that was sent to me, but what I need to know is what do I need to do in order to get this thing activated?

I type in my S/N and click submit and I keep getting a popup box that is asking me to purchase the software. I already did.

Help!!!!

Back to post

Comments

jango-pro wrote on 2/22/2017, 3:09 PM

Magix support gave me these steps and it worked like a charm. Good luck!

Hello,

Thank you for contacting Magix Support.

To resolve this issue, please do the following:

Close the program if it is running.

WARNING: The next step will require you to make changes in the Windows Registry. The Registry is a very sensitive area to work in. If you are not comfortable with advanced configuration and system changes, ask an administrator to help you with this. (Related Topics: How to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756/en-us)

Next, open the Registry Editor. To do this on Windows, press the Windows key and R together on your keyboard. In the window that appears, type REGEDIT and press Enter. If prompted, allow the program to make changes to your computer.

In the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Sony Creative Software > Movie Studio > 13.0 > License

Right-click the License folder ONLY and select Delete. If prompted, confirm you wish to delete the folder.

Once the folder has been deleted, close the Registry Editor.

Launch the program again. You should be prompted to enter your serial number.

It worked for me too:):)

Thank's bro

simone-berti wrote on 12/22/2017, 3:14 AM

Magix support gave me these steps and it worked like a charm. Good luck!

Hello,

Thank you for contacting Magix Support.

To resolve this issue, please do the following:

Close the program if it is running.

WARNING: The next step will require you to make changes in the Windows Registry. The Registry is a very sensitive area to work in. If you are not comfortable with advanced configuration and system changes, ask an administrator to help you with this. (Related Topics: How to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756/en-us)

Next, open the Registry Editor. To do this on Windows, press the Windows key and R together on your keyboard. In the window that appears, type REGEDIT and press Enter. If prompted, allow the program to make changes to your computer.

In the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Sony Creative Software > Movie Studio > 13.0 > License

Right-click the License folder ONLY and select Delete. If prompted, confirm you wish to delete the folder.

Once the folder has been deleted, close the Registry Editor.

Launch the program again. You should be prompted to enter your serial number.

doesnt work ( vegas pro 14)

augustin-t wrote on 5/28/2020, 9:51 AM

Même après avoir supprimé la licence, mon problème est toujours présent ! help please