Adding event FX causes Preview window to freeze?!

RedRob-CandlelightProdctns wrote on 1/31/2023, 8:10 PM

Just tried the latest V20 build on my super-speedy Dell laptop, and having a weird issue.

Timeline is filled with clips.. All is well. Video preview window works in all settings.

Add a video FX (Brightness/Contrast, AutoLooks, others) to one of the clips on the timeline -- the preview window output freezes?! I say the "output freezes" because the frame counter keeps moving properly, and timeline cursor moves. But the output in the preview window is completely frozen regardless of where I move the timeline play head. Disabling the VFX on the clip does not restore proper behavior, but removing the VFX from the clip immediately restores normal behavior?!

I updated my video card driver in case that was relevant -- and did a reinstall of V20 (the new pop-up splash screen had been reading "Vegas Movie Studio" instead of "Vegas Pro" and prompts had weird text on them.. reinstalling fixed that issue!), but have not done extensive other troubleshooting yet.

I can send info on video card and such later if that's helpful, but thought I'd ask if this is a known problem others have encountered? Not happening on my desktop machine.

Last changed by RedRob-CandlelightProdctns

Vegas 20.214

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

Comments

Grazie wrote on 1/31/2023, 10:57 PM

@RedRob-CandlelightProdctns - This is horrid! However, I can't repro your exact issues, as I don't have your Media. To me, it would apear the B326 is having a bad time in doing the Math with your FXs combined the Media you're using. I did some research over your last issues, viz FXs and Freezing:

https://www.vegascreativesoftware.info/us/forum/bug-crash-on-vfx1-ofx-adding-basic-mediafx-with-preview-preview--138076/?page=1

Does this sound familiar?

RedRob-CandlelightProdctns wrote on 1/31/2023, 11:06 PM

@RedRob-CandlelightProdctns - This is horrid! However, I can't repro your exact issues, as I don't have your Media. To me, it would apear the B326 is having a bad time in doing the Math with your FXs combined the Media you're using. I did some research over your last issues, viz FXs and Freezing:

https://www.vegascreativesoftware.info/us/forum/bug-crash-on-vfx1-ofx-adding-basic-mediafx-with-preview-preview--138076/?page=1

Does this sound familiar?

Of course I remember that thread :-) I even added a comment to the thread noting that B326 seemed to have fixed that problem on my desktop where it had been occurring! :-)

This is different a bit -- happening on my laptop (not desktop), causing output to freeze (not go black or crash), happening on event VFX (not media), and happening even when the effect is disabled (unchecked) in the VFX event FX chain! (only removing it from the chain gets playback to occur again)

Vegas 20.214

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

RedRob-CandlelightProdctns wrote on 1/31/2023, 11:11 PM

I also noticed on that laptop that even without FX, when resizing the preview window, if the "enable preview scaling" option is enabled on the preview, it works but if one dimension extends (or shrinks) to not fit the entire aspect ratio in the window, I see it stretch/distort the image before resizing it to the proper size... this never happened in the past. Don't know if it's related. The laptop has an NVIDIA graphics card, my desktop is RX470... didn't have these issues prior to this build.

Vegas 20.214

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

RogerS wrote on 1/31/2023, 11:18 PM

Hmm, haven't seen this on my laptop or desktop (freezes or preview distortion) but that sounds terrible. For the freeze can you go into task manager, find the frozen task and I think right-click to create a dmp file to share with support? Detailed info about freezes might help them resolve it faster.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

RedRob-CandlelightProdctns wrote on 1/31/2023, 11:25 PM

Hmm, haven't seen this on my laptop or desktop (freezes or preview distortion) but that sounds terrible. For the freeze can you go into task manager, find the frozen task and I think right-click to create a dmp file to share with support? Detailed info about freezes might help them resolve it faster.

@RogerS  The app is not frozen. The picture in the preview window freezes. The frame-counter keeps going in the bottom of the preview window (stops and starts properly when playing) and Vegas keeps working -- the app does not freeze, just the picture.

Vegas 20.214

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

RogerS wrote on 1/31/2023, 11:43 PM

The picture window freezes and then the program whites out and there's still ... below the window? That's what I've seen.

If it's just playback that fails, maybe that's something with the GPU I haven't seen.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

Grazie wrote on 2/1/2023, 12:12 AM

@RedRob-CandlelightProdctns - Just to clarify, all works on the Desktop? Yes? It’s only with the laptop that you’re having Preview issues? Correct? Same Media through both Devices?

j-v wrote on 2/1/2023, 4:05 AM

Looks a bit the same as I saw here: https://www.vegascreativesoftware.info/us/forum/problems-with-nvidia-driver-526-98--138196/
Untill now my best solution is rolling back the Nvidia drivers to version 522.30.
Since than all newer drivers behave the same on laptop

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Wolfgang S. wrote on 2/1/2023, 4:28 AM

I have a very similar laptop, also with an RTX 3070Ti. Do not see your issue really. I am on the studio driver 512.15

Desktop: PC AMD 3960X, 24x3,8 Mhz * GTX 3080 Ti * Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED (ProArt Studiobook 16 OLED (i9 12900H with i-GPU Iris XE, 32 GB Ram. Geforce RTX 3070 TI 8GB) with internal HDR preview on the laptop monitor. Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG, Atomos Sumo