Another VASST addon problem.

ingeborgdot wrote on 10/10/2014, 5:05 PM

I just can't get my stillmotion and stuttermotion to install properly so I have given up. The problem is now, when I start SVP 13 a box pops up and says it can't find stillmotion etc. and won't load until I click ok on the box. How can I get SVP to ignore that extension? Thanks.

Comments

Kimberly wrote on 10/10/2014, 10:37 PM

Which VASST product are you using? I have always found the VASST people to be super responsive to any support questions or problems.

There should be a link or email address on the VASST website where you can send your problem. If you cannot find it, please reply back and I will send you an address that I know is good for Ultimate S, which will get you a response to your proper product.

Hope that helps : )

JohnnyRoy wrote on 10/10/2014, 10:51 PM

> "I just can't get my stillmotion and stuttermotion to install properly so I have given up."

Did you try my suggestions from your other thread? Creating a new thread on the same topic really isn't helpful. Decide what thread you want to get help in and we'd be happy to help you.

> "How can I get SVP to ignore that extension?"

Have you tried uninstalling it when Vegas Pro is not in running? BTW, uninstalling while Vegas Pro is still running will result in a corrupt uninstall. Of course you must uninstall it from the account that actually installed it because I understand from your other thread that you are using multiple accounts (admin and non-admin).

It sounds like you should contact us at VASST and we'd be happy to help you with your particular computer setup.

~jr

John Rofrano
Sundance Media Group / VASST
www.vasst.com
www.fasstapps.com