Application Giving "Not Responding"Error Immediately @Launch. 21.0B208

Devon-Huber wrote on 1/13/2024, 1:27 PM

Vegas Pro 21.0 Build 208

Windows 11 Home Version 22H2

Footage from El Gato HD60X Capture Card, but error happens before any footage is loaded or if app is opened as new project.

My System:

13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz

32.0 GB (31.8 GB usable)

NVIDIA GeForce RTX 4070

Application freezes and becomes unresponsive immediately at launch. Cannot select a project before the application stops working. Stumped and would really love some help.

Yesterday Vegas was working just fine, mid project I opened the Vegas Hub tab (Something I've done countless times before with no issue) and it gave the "Vegas is not responding" error. Since then, I can't even get beyond the welcome screen, if it gets that far. Program freezes up before I can turn off GPU performance or make any performance changes for that matter, and I also cannot get my system to take a screenshot after the program has the error either.

Steps I have taken/tried:

- Updated the Driver with the most recent Studio Driver.

- Uninstalled/Reinstalled entire 365 Package

- Launch Program disconnected from internet

- Turned on Compatibility Mode with Windows 8 and Running Program as Admin

- Cleared space on the Drive despite multiple gigs free.

- Set Highest Priority from Task Manager.

Thank you to the community who have already suggested:

- Resetting Vegas to default settings*

Genuine thank you for any help! Would be a shame to have to find an alternative program, especially when this project was literally minutes from being finished.

Comments

j-v wrote on 1/13/2024, 1:39 PM

As it worked before the first and best way to try is to reset Vegas to the situation direct after the first start.
Follow the steps from this tutorial exactly: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Devon-Huber wrote on 1/13/2024, 2:02 PM

Followed the steps, the program still freezes at the welcome menu, though.

j-v wrote on 1/13/2024, 2:19 PM

Does this mean that there is your Windows Operating systeem installed?
If so, Vegas don't like Windows not installed on C together with the Vegas Program

Devon-Huber wrote on 1/13/2024, 2:32 PM

No, the F: drive was an old SSD from a previous PC build. The OS is installed onto the C drive.

j-v wrote on 1/13/2024, 3:01 PM

OK, sorry but for now I'm out of suggestions, hopefully another user has suggestions.

Devon-Huber wrote on 1/13/2024, 4:08 PM

The responses are greatly appreciated. Thank you for the input.

RogerS wrote on 1/13/2024, 5:32 PM

Does it work if you double click to load a veg project? Does one in my signature work?

If not I'd open a support ticket before giving up.

Devon-Huber wrote on 1/13/2024, 6:42 PM

I am not familiar with "my signature", but unfortunately it does not load when double clicking a .veg project. Sometimes it will show me the timeline with some media but not often. Thank you for the input, a support claim may be the next move.