THE WEIRDEST THING! I've been using Vegas for well over 15 years for my side wedding videography gig and it's ALWAYS been a bit freeze-y and crash-y no matter what PC I am using (I've learned to save my project after EVERY edit or adjustment). However, I just purchased the latest and greatest Vegas 21.0 for my main work computer (I work in hospital marketing). I installed on a brand spankin' new Dell Precision 3480 laptop with 32 gigs of RAM. The program is installed on the C: the same as my video footage (I do not have dual drives). For my first very simple project, I imported about 10 interview scenes (.mp4 1080 30fps from my Nikon Z6ii) and cut them together on the timeline. As soon as I click 'Render As' the expected Render As dialogue box appears for a split second then the crash screen appears over it. Here's where it gets WEIRD... the software stays open behind the crash screen and if I click 'send' or 'do not send' on the crash screen everything disappears - crash. HOWEVER, if I drag the crash screen elsewhere (like to my second monitor), I can continue to render as normal! No problems! WTH? However, as soon as I click send' or 'do not send' on the crash screen the program crashes and disappears. Isn't this stupid? As long as I leave the crash screen open, I can edit as normal. Never in my life has this happened. I've rebooted, made some preference adjustments as per other posts, and still the same. Below is the error data and attached is a screen grab. Any thoughts, team? Thank you. Dave
Extra Information
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\gpu_video_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\fileio_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\persist.prefs
File: C:\Users\dcarro\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
File: C:\Users\dcarro\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\dx_video_grovel_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\svfx_video_grovel_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\ocio_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\dx_grovel_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\vst_grovel.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\vegas_script_x64.log
File: C:\Users\dcarro\AppData\Local\VEGAS Pro\21.0\hub.log
File: C:\Users\dcarro\Desktop\Memory Care Video Scratch Pad.veg
Problem Description
Application Name: VEGAS Pro
Application Version: Version 21.0 (Build 315)
Problem: Unmanaged Exception (0x000006a6)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x0000000076B00B82
Fault Offset: 0x0000000000140B82
Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\x86\FileIOSurrogate.exe
Process Version: Unknown
Process Description: Unknown
Process Image Date: 2024-05-16 (Thu May 16) 23:51:20