BUG: Program Adds new Audio to Clips

christopher-s wrote on 9/12/2022, 2:09 AM

So I had this problem with Pro 19 and upgraded to 20 just to find it causing the same issue. Whenever I drag a video clip onto the timeline it adds about a quarter of a second of extra audio into the clip that isn't in the clip. The program is creating NEW audio inside of files on the timeline. After removing clips, deleting the files it creates when they are imported and dragging them back in, it does it again, but the new sound will be different. I went back and installed 17 and found there was no issue. It's as if the program is pulling audio from the clip and adding extra to the end. Why is it doing this and how do I stop it?

 

Edit: Pictures added for context. First one is how the clip is supposed to appear when imported to 17. Second is the same clip imported to 20 with the extra audio added by the program.

Comments

john_dennis wrote on 9/13/2022, 12:27 PM

@christopher-s

Upload a sample of the problem media to a cloud drive and share the link...

... on this forum for us to examine.

Last changed by john_dennis on 9/13/2022, 12:35 PM, changed a total of 1 times.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

christopher-s wrote on 9/13/2022, 12:58 PM

@christopher-s

Upload a sample of the problem media to a cloud drive and share the link...

... on this forum for us to examine.

Did you mean like a video showing the error in action?

Let me know if you need more information.

fr0sty wrote on 9/13/2022, 1:23 PM

I think he's asking for a copy of one of the files that causes the problem, uploaded to google driver or dropbox, so we can try to import it on our end and see if it does the same thing, and try to find the reason why.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

christopher-s wrote on 9/13/2022, 1:25 PM

I think he's asking for a copy of one of the files that causes the problem, uploaded to google driver or dropbox, so we can try to import it on our end and see if it does the same thing, and try to find the reason why.

Ah, the issue is that it's not a specific file that has the problem. The program itself is causing the issue. It will do it to random audio clips at random points. Like if I save a project, close the program, reopen it later, a new clip will have the issue.

rraud wrote on 9/13/2022, 1:58 PM

Does the behavior exist with PCM audio file types or just lossy file formats? (MP3 for instance)

christopher-s wrote on 9/13/2022, 2:15 PM

Does the behavior exist with PCM audio file types or just lossy file formats? (MP3 for instance)

I'm not sure as I can't track when or to what it is going to do it to, but most of what I have noticed has happened with mp4 audio.

rraud wrote on 9/14/2022, 9:52 AM

Transcode the audio to a PCM file (typically a .wav file) and see if the issue remains.
FWIW, 'MP4' is am extension (and a container) . Many MP4 files use the AAC audio codec, but it could something else (same with the picture), usually AVC video).

Gid wrote on 9/14/2022, 10:36 AM

@christopher-s Hi, there's been a few posts about people getting noise at the end of a clip, inc myself, i know yours is slightly different, your's is actual audio not noise but in those other posts there's only a few people commenting also,

There's different suggestions as to why, 'is it the audio format', 'has the clip got a partial end frame' ... there doesn't seem to be a solid reason or solution, maybe partly because as you mention it's hard to reproduce, sometimes it happens sometimes it doesn't, it happens on some files but try to repeat the problem & it doesn't happen 🤷‍♂️🤷‍♂️🙃

If i get noise at the end of a clip. reimporting it normally fixes it, but not always,

One person found a solution to their problem by moving the media to the main (C) drive from an external drive....

Magix Movie Studio Platinum 2023 - from 2004-ish - Latest version,
Vegas Pro 20
Vegas Pro/Post 19 (Latest build), HitFilm Pro,  
Boris Continuum, Sapphire, Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans

I'm 53, I've been a UK joiner for 37yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G

pierre-k wrote on 9/14/2022, 12:22 PM

This happens to me regularly with wav files. I record comments for videos. When editing, some parts suddenly fall out after a while, or the sound from another track starts to play in them in slow motion. Other times, some pieces will shift. It is somehow related if you zoom the timeline and scroll with it. The solution is to convert wav to flac and replace.

I'll upload a video sometime so you can see it.

Gid wrote on 9/14/2022, 3:31 PM

@christopher-s It just happened to me, not noise this time but a bit of audio from the rest of the clip, it's the sound of the router i was using, but you can see in the preview i'm not using it. This clip has the end trimmed off & to the right is a newly added different clip 🤷‍♂️

Funny thing is whilst switching to this screen & writing this it's gone away, 🤷‍♂️🥴

 

Magix Movie Studio Platinum 2023 - from 2004-ish - Latest version,
Vegas Pro 20
Vegas Pro/Post 19 (Latest build), HitFilm Pro,  
Boris Continuum, Sapphire, Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans

I'm 53, I've been a UK joiner for 37yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G

pierre-k wrote on 9/15/2022, 12:28 PM

apparently new topics are being created about the same thing

https://www.vegascreativesoftware.info/us/forum/vegas-20-audio-source-changes-after-applying-time-compress--137220/#ca858284

 

Today I caught a problem with my WAV editing.

Conflicts with WAV music:

Symptoms:
- occurs sporadically and usually after a long time of editing a wav file and when zooming and scrolling the Timeline.
- some sections are randomly replaced by another part of the wav, and sometimes it happens that they are replaced, for example, by background music from another track.

What you see in the video:
- if you zoom out the event with the mouse wheel, you see something different than what is actually playing.
- a temporary workaround is to exit Vegas, for example by clicking on the Windows desktop and then coming back. In 90% of cases it will be fixed and you can hear what it has correctly.
- but after a short time the problem appears elsewhere and elsewhere.
- This happens with wav files.
- I have known this problem for years in older versions.
- a radical solution is to convert Wav to Flac and replace it permanently.


Has anyone else encountered this?

christopher-s wrote on 9/15/2022, 12:30 PM

Yeah I had never encountered the issue until 19. I've been working in 17 for now because it just keeps happening no matter what audio type. I have an open ticket about the issue but I've not heard anything since they asked for my system information for some reason.

christopher-s wrote on 9/20/2022, 8:38 PM

Update: Well after requesting my system information and sending it to them, Magix support has ghosted me.

I have been using these people for 10 years and they have only become worse and more combatitive as a company. Won't be buying from them again.

jetdv wrote on 9/21/2022, 9:05 AM

@christopher-s how do you know they're not just busy and working on the issue?

christopher-s wrote on 9/21/2022, 12:58 PM

@christopher-s how do you know they're not just busy and working on the issue?

1: Because it took 5 days with zero updates. Even, "Hey, we're sorry this is taking so long but this is a very strange issue we don't fully grasp. Please bare with us another day". Pure radio silence.

2: After posting this update I received this:

Pretty interesting. No, "let us know how that goes", no, "turns out we've encountered this issue before and here is a link to a series of trouble shooting steps you can follow", nothing. "Delete this thing, hope that helps, guh by".
 Best part: There is no Magix Low Latency 2016 on my computer.

 I know because I've dealt with companies like this a million times. My first job was for one just like it. No concern for keeping the customer informed, no concern for the time they spend just waiting to hear back, no concern for the fact that I've spent money on a product that I can't use, and actively fight me on a refund.

pierre-k wrote on 9/21/2022, 4:32 PM

What exactly are you waiting for? If you write information about the error today and they will leave everything and only deal with you? Will they send you a repair tomorrow? Give them time and don't underestimate them. Some of the bugs in Vegas are definitely atypical. And for most users, unbelievable. But for some of us, those mistakes really happen, so finding the real reason is difficult.

It took 10 years to fix Vegas freezing when deleting an event on the fly.

So put your feet up, have a big coffee and take it easy.

christopher-s wrote on 9/21/2022, 4:34 PM

What exactly are you waiting for? If you write information about the error today and they will leave everything and only deal with you? Will they send you a repair tomorrow? Give them time and don't underestimate them. Some of the bugs in Vegas are definitely atypical. And for most users, unbelievable. But for some of us, those mistakes really happen, so finding the real reason is difficult.

It took 10 years to fix Vegas freezing when deleting an event on the fly.

So put your feet up, have a big coffee and take it easy.

"Sit back and take it easy while they take their sweet time figuring out a bug that is making the thing you paid them money for unusable."

 Really?
No.

pierre-k wrote on 9/21/2022, 4:53 PM

I understand your hopelessness and disappointment. So I had such feelings for 10 years before the correction came.