Can't get through projects without multiple crashes?

huskereurocat wrote on 4/10/2019, 3:23 PM

Is anyone else experiencing multiple crashes just to get through a 2-3 day project? This last project has been the worst. I have 14 versions of the project file now and 5-6 of them are due to the crashes. I'll be editing away and all of a sudden the preview pane will freeze first, then the rest of the program after I click elsewhere on the time line a couple of times and then to (not responding) and then a opaque white screen. The box never comes up to send a report to Magix so I haven't sent anything yet. I have to stop the program via task manager. There has to be another solution besides resetting the program every week or two now. I'm getting tired of having to completely reset my all my preferences and properties as well as my VASST EventTools. I use it to insert crossfades in my project that can have 100+ clips. Does anyone have any solutions or thoughts for that matter?

Comments

Eagle Six wrote on 4/10/2019, 3:31 PM

@huskereurocat you do not provide much for anyone to be able to help you. The more details you provide about your systems and project, the better members may be able to make suggestions to help you.

Computer specs, CPU, RAM, GPU/vRam/driver, what version and build of Movie Studio, project settings, source media specs. Has it been stable in the past and suddenly started to crash, or has it always been like this?

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

Eagle Six wrote on 4/10/2019, 3:34 PM

@huskereurocat are these your current system specs....."Ryzen 7 1700 / x370 motherboard / 16GB G Skill Ripjaws RAM / GTX 1060 6GB / Samsung 960 EVO M.2 250GB with multiple SSD's and HDD's"

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

huskereurocat wrote on 4/10/2019, 3:58 PM

I'm using Movie Studio Suite 16. This has been an issue since I started using MSS 16 in favor of 15 for the faster render times that the NV Encoder offers. It intensified since I re-installed W10 on my machine and started installing all my programs from scratch, just over 2 months ago.

Can I link the project file? If so, how do I do that?

Those are the correct specs of my system. I've updated all drivers from AMD(CPU), MSI(MoBo), Nvidia (GPU) and Samsung M.2 driver.

My project settings are below.

Last changed by huskereurocat on 4/10/2019, 3:59 PM, changed a total of 1 times.

Ryzen 7 5800x / x570 motherboard / 32GB G Skill Ripjaws RAM / RX 6700XT 12GB / Crucial P1 M.2 1TB OS drive/Samsung 960 EVO M.2 250GB with multiple SSD's and HDD's

j-v wrote on 4/10/2019, 4:21 PM

Those are the correct specs of my system. I've updated all drivers from AMD(CPU), MSI(MoBo), Nvidia (GPU) and Samsung M.2 driver.

Which drivers exactly do you use for your GPU's.
Further you gave only the program settings of Vegas,

- not which GPU exactly
- not your buildnr. of Vegas Pl 16,
- not the MediaInfo of the used source files,
- not your Windows buildnumber and
-not which CPU exactly (only that it is AMD).

 

Last changed by j-v on 4/10/2019, 4:45 PM, changed a total of 2 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Eagle Six wrote on 4/10/2019, 4:38 PM

@huskereurocat it would be important for you to post the specific driver you are suing for the GTX 1060. I use AMD, but have read that Nvidia GPU's get a bit cranky with Movie Studio and Vegas Pro. I'm sure members here will be able to determine if your driver needs to be changed (newer or older), as it is possible many of your problems my be caused by a fussy GPU.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

huskereurocat wrote on 4/10/2019, 5:13 PM

Thanks for the help so far.

CPU: AMD Ryzen 7 1700 16GB g. Skill RAM on an X370 Gaming Plus MoBo updated to BIOS ver 7A33v5F

GPU: GTX 1060 6GB on driver version 419.67 (current as a week ago I believe)

Movie Studio 16 Build 109

W10 ver 1809 OS build 17763.437

Five different source files used.

1. OBS recording of game footage. mp4 1920x1080x32 60fps edited

2. Still's generated in photoshop. 1280x720x32

3. Audio files: a) .wav file 48,000 Hz, 16 bit, Stereo b) .mp3 file - VBR, 44,100 Hz, Stereo, MPEG Layer-3

4. mp4 file - 1920x1080x32 60fps edited

 

What else? Coach me through this please?

Last changed by huskereurocat on 4/10/2019, 6:06 PM, changed a total of 1 times.

Ryzen 7 5800x / x570 motherboard / 32GB G Skill Ripjaws RAM / RX 6700XT 12GB / Crucial P1 M.2 1TB OS drive/Samsung 960 EVO M.2 250GB with multiple SSD's and HDD's

j-v wrote on 4/10/2019, 6:18 PM

Thanks, but OBS says nothing about the specifics of that videofile.
OBS is a good program to record screencaptures but there are settings you better can not use and others are the best for Vegas editing.
That all you can see through the free app MediaInfo you can download.
See here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
My most important settings to use in OBS with your kind of hardware are these

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

huskereurocat wrote on 4/10/2019, 7:23 PM

Here is the media info specs for my OBS game capture file. I also included the short rendered clip that I made in MSP16. I do use the same settings as you outline in the attached photos, except for Generate File Name without Space is unchecked in my settings. That shouldn't matter right? BTW, these are the settings recommended for my system as well on the OBS Discord Channel under troubleshooting. I've also seen on this video at 8:05

where Handbrake can be useful when editing big files. Doesn't creating a proxy accomplish the same thing?

General
Complete name                            : G:\@YouTube Football\@Jets\Season 1 (2018)\Week 17 at NE\Raw Clips\2019-04-03 13-45-28.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 14.6 GiB
Duration                                 : 1 h 33 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 22.4 Mb/s
Writing application                      : Lavf57.84.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 33 min
Bit rate mode                            : Variable
Bit rate                                 : 22.2 Mb/s
Maximum bit rate                         : 40.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.179
Stream size                              : 14.5 GiB (99%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.470 System B/G
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 33 min
Bit rate mode                            : Variable
Bit rate                                 : 116 kb/s
Maximum bit rate                         : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 77.7 MiB (1%)
Title                                    : simple_aac_recording
Default                                  : Yes
Alternate group                          : 1


General
Complete name                            : L:\Football\Madden 19\Jets Franchise\CBS Transition.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 6.65 MiB
Duration                                 : 1 s 700 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 32.8 Mb/s
Encoded date                             : UTC 2019-03-03 07:13:44
Tagged date                              : UTC 2019-03-03 07:13:44

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 s 700 ms
Bit rate                                 : 32.6 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.262
Stream size                              : 6.61 MiB (99%)
Language                                 : English
Encoded date                             : UTC 2019-03-03 07:13:44
Tagged date                              : UTC 2019-03-03 07:13:44
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 s 685 ms
Bit rate mode                            : Variable
Bit rate                                 : 192 kb/s
Maximum bit rate                         : 325 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 38.9 KiB (1%)
Language                                 : English
Encoded date                             : UTC 2019-03-03 07:13:44
Tagged date                              : UTC 2019-03-03 07:13:44

 

NickHope wrote on 4/10/2019, 11:24 PM

You missed part 2 from j-v's link, which requests Vegas File Properties. Anyway, assuming your footage is being decoded by so4compoundplug.dll, try disabling it.

Note To Everyone: If someone's media is AVC or XAVC-S, and they're having to use Task Manager to stop a hung VMS15+ or VP15+, disabling so4compoundplug is currently the most likely cure.

huskereurocat wrote on 4/10/2019, 11:46 PM

Sorry about that!! Looks like you assumed correctly. I take it that this applies equally to my MSP16?

Here are the MSP16 file Properties.

General
  Name: 2019-04-03 13-45-28.mp4
  Folder: G:\@YouTube Football\@Jets\Season 1 (2018)\Week 17 at NE\Raw Clips
  Type: AVC
  Size: 15.32 GB (15,691,439,485 bytes)
  Created: Wednesday, April 3, 2019, 1:45:28 PM
  Modified: Wednesday, April 3, 2019, 3:19:02 PM
  Accessed: Wednesday, April 3, 2019, 5:14:50 PM
  Attributes: Archive

Streams
  Video: 01:33:33.317, 60.000 fps progressive, 1920x1080x32, AVC
  Audio: 01:33:33.268, 48,000 Hz, Stereo, AAC

Summary
  [TCFM]: 7

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: yes
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: so4compoundplug.dll
  Folder: C:\Program Files\VEGAS\Movie Studio Platinum 16.0\FileIO Plug-Ins\so4compoundplug
  Format: AVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

EDIT: It's about 12:40am and it just happened again. Disabled so4compoundplug.dll and it didn't stop the crashes. This time I had a different project loaded that I'm working on though. Same OBS recording settings, just with different footage. It seemed to lock up when I tried to view one of the stills that I put in the timeline. Here is the media info file on the still. Maybe it will give a clue as to why this is happening. Last time it happened on an mp4 1.7 second clip and this time a still that had been panned.

General
Complete name                            : L:\Football\Madden 08\49ers Franchise\@Off-Season Slides\@PS Files\2020 Off-Season\Player Re-Signings.png
Format                                   : PNG
Format/Info                              : Portable Network Graphic
File size                                : 36.3 KiB

Image
Format                                   : PNG
Format/Info                              : Portable Network Graphic
Format_Compression                       : LZ77
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Bit depth                                : 32 bits
Compression mode                         : Lossless
Stream size                              : 36.3 KiB (100%)

 

Last changed by huskereurocat on 4/11/2019, 12:51 AM, changed a total of 1 times.

Ryzen 7 5800x / x570 motherboard / 32GB G Skill Ripjaws RAM / RX 6700XT 12GB / Crucial P1 M.2 1TB OS drive/Samsung 960 EVO M.2 250GB with multiple SSD's and HDD's

Warren-McFall wrote on 4/15/2019, 7:07 PM

I am having multiple crashes too on MS 16 Platinum. I will attach the crash profile data in hopes that someone can help me out. I am running a Lenovo mini computer with 500 GB SSD. It mostly just greys out and says non responsive, so I usually have to wait about 2 - 4 minutes for it to come back to responsiveness. Sometimes it just crashes completely. I am perplexed and disappointed iin MS 16.

Crashes with Movie Studio 16

Source Movie Studio Platinum

Summary:Stopped responding and was closed

Date: ‎4/‎9/‎2019 1:55 PM

Status: Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path:              D:\Programs\MovieStudioPlatinum160.exe

Problem signature

Problem Event Name:      AppHangB1

Application Name:           MovieStudioPlatinum160.exe

Application Version:         16.0.0.109

Application Timestamp:   5c5910c3

Hang Signature:                2064

Hang Type:        134217984

OS Version:        10.0.17763.2.0.0.256.48

Locale ID:           1033

Additional Hang Signature 1:         206436f475e6379c52b7f1641c81d6e3

Additional Hang Signature 2:         23b9

Additional Hang Signature 3:         23b9757545617d37d064816866f941cc

Additional Hang Signature 4:         2064

Additional Hang Signature 5:         206436f475e6379c52b7f1641c81d6e3

Additional Hang Signature 6:         23b9

Additional Hang Signature 7:         23b9757545617d37d064816866f941cc

 

Extra information about the problem

Bucket ID:          596ca5664344222118a6b68ac5714937 (1776307810178517303)

 

………………………………..

Summary: Stopped responding and was closed

Date: ‎4/‎14/‎2019 11:50 AM

Status: Report sent

Description: A problem caused this program to stop interacting with Windows.

Faulting Application Path:               D:\Programs\MovieStudioPlatinum160.exe

Problem signature

Problem Event Name:      AppHangB1

Application Name:           MovieStudioPlatinum160.exe

Application Version:         16.0.0.109

Application Timestamp:   5c5910c3

Hang Signature:                0000

Hang Type:        134217984

OS Version:        10.0.17763.2.0.0.256.48

Locale ID:           1033

Additional Hang Signature 1:         00000000000000000000000000000000

Additional Hang Signature 2:         0000

Additional Hang Signature 3:         00000000000000000000000000000000

Additional Hang Signature 4:         0000

Additional Hang Signature 5:         00000000000000000000000000000000

Additional Hang Signature 6:         0000

Additional Hang Signature 7:         00000000000000000000000000000000

 

Extra information about the problem

Bucket ID:          7e97176adb9b680e9b1bec05dbf2a9fa (1953414373304347130)

 

………………………………………………….

Stopped Responding                    4/12/2019

Description

The program MovieStudioPlatinum160.exe version 16.0.0.109 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 34fc

 Start Time: 01d4f0bd5142790e

 Termination Time: 4294967295

 Application Path: D:\Programs\MovieStudioPlatinum160.exe

 Report Id: 41ac4d61-3384-4016-91b5-f85525513db9

 Faulting package full name:

 Faulting package-relative application ID:

 Hang type: Cross-thread

 

…………………………………………………….