Canon R5 footage wont drop into Vegas 19 timeline

HeavyMetal wrote on 1/18/2023, 9:19 PM

I have a copy of Vegas 15, and Vegas 18, that these clips drop into no problem, and it worked for a time on Vegas 19, and then one day (maybe after an update?) Vegas 19 just stopped accepting these clips into the timeline off my R5. Not sure why this is, or how to solve it. I didn't specifically notice immediately upon making any changes or updates because I am not always working with R5 clips. Any ideas?

The info of the clips in question is:


Format                         : MPEG-4
Format profile                 : Base Media / Version 2
Codec ID                       : mp42 (mp42/avc1/CAEP)
File size                      : 1.10 GiB
Duration                       : 20 s 103 ms
Overall bit rate mode          : Variable
Overall bit rate               : 469 Mb/s
Encoded date                   : UTC 2020-09-23 08:23:51
Tagged date                    : UTC 2020-09-23 08:23:51

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L6.1
Format settings                : 1 Ref Frames
Format settings, CABAC         : No
Format settings, Reference fra : 1 frame
Format settings, GOP           : N=1
Codec ID                       : avc1
Codec ID/Info                  : Advanced Video Coding
Duration                       : 20 s 103 ms
Bit rate mode                  : Variable
Bit rate                       : 468 Mb/s
Width                          : 3 840 pixels
Height                         : 2 160 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 2.354
Stream size                    : 1.10 GiB (100%)
Language                       : English
Encoded date                   : UTC 2020-09-23 08:23:51
Tagged date                    : UTC 2020-09-23 08:23:51
Color range                    : Full
Color primaries                : BT.709
Transfer characteristics       : BT.709
Matrix coefficients            : BT.709
Codec configuration box        : avcC

 

Comments

EricLNZ wrote on 1/18/2023, 10:37 PM

What's the file suffix and what is the audio?

HeavyMetal wrote on 1/18/2023, 10:38 PM

What's the file suffix and what is the audio?

.mp4
 

Audio
ID                             : 2
Format                         : AAC LC
Format/Info                    : Advanced Audio Codec Low Complexity
Codec ID                       : mp4a-40-2
Duration                       : 19 s 8 ms
Bit rate mode                  : Constant
Bit rate                       : 256 kb/s
Channel(s)                     : 2 channels
Channel layout                 : L R
Sampling rate                  : 48.0 kHz
Frame rate                     : 46.875 FPS (1024 SPF)
Compression mode               : Lossy
Stream size                    : 588 KiB (0%)
Language                       : English
Encoded date                   : UTC 2020-09-23 08:05:35
Tagged date                    : UTC 2020-09-23 08:05:35

Other
ID                             : 3
Type                           : Time code
Format                         : QuickTime TC
Duration                       : 19 s 19 ms
Bit rate mode                  : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Time code of first frame       : 19:18:29:01
Time code of last frame        : 19:18:48:00
Time code, stripped            : No
Language                       : English
Encoded date                   : UTC 2020-09-23 08:05:35
Tagged date                    : UTC 2020-09-23 08:05:35

HeavyMetal wrote on 1/23/2023, 2:15 PM

Anybody got anything on this? :(

fr0sty wrote on 1/23/2023, 2:27 PM

Which build of VEGAS 19 are you using? Can find under Help>About

Last changed by fr0sty on 1/23/2023, 2:27 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

HeavyMetal wrote on 1/23/2023, 2:28 PM

Which build of VEGAS 19 are you using? Can find under Help>About

Build 648

fr0sty wrote on 1/23/2023, 2:31 PM

Hmm... any chance you could share a sample clip that we can try, to see if we can reproduce the error on another machine? Via dropbox or google drive, or a similar file-share service?

Last changed by fr0sty on 1/23/2023, 2:31 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

HeavyMetal wrote on 1/23/2023, 2:58 PM

Hmm... any chance you could share a sample clip that we can try, to see if we can reproduce the error on another machine? Via dropbox or google drive, or a similar file-share service?

sure thing no problem, here is one: https://www.dropbox.com/s/mo0bc1jg6sl2k6s/810A6534.MP4?dl=0

j-v wrote on 1/23/2023, 3:10 PM

That file gives no problem at my laptop from signature, all settings default.


What is exactly your hardware and driverversions?

Last changed by j-v on 1/23/2023, 3:10 PM, changed a total of 1 times.

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HeavyMetal wrote on 1/23/2023, 3:13 PM

That file gives no problem at my laptop from sinature, all settings default.


What is exactly your hardware and driverversions?

AMD 6950XT w/ 22.11.2 firmware (Driver Version
22.20.29.10-221130a-386458C-AMD-Software-Adrenalin-Edition)
Threadripper 2950X
128GB RAM

I will say this problem persisted on a previous GPU as well, that being an AMD Vega 56.

It is especially puzzling to me that it drops into the timeline in Vegas 15 and 18 no problem still, as we speak.

fr0sty wrote on 1/23/2023, 3:33 PM

Does drag and drop not work only, or will importing it via file>import media not work as well?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

HeavyMetal wrote on 1/23/2023, 3:36 PM

Does drag and drop not work only, or will importing it via file>import media not work as well?

When importing via menu that way, I get: "Warning: An error occurred while opening one or more files. The file could not be opened. Make sure the file exists and that you have access to the file/folder."

john_dennis wrote on 1/23/2023, 4:12 PM

@HeavyMetal

I was able to open your sample file on the ancient system in my signature.

The Mediainfo of the sample file doesn't match the Mediainfo that you posted earlier.

HeavyMetal wrote on 1/23/2023, 4:15 PM

@HeavyMetal

I was able to open your sample file on the ancient system in my signature.

The Mediainfo of the sample file doesn't match the Mediainfo that you posted earlier.

I am not trying to open a single specific file, I am trying to open any file at all recorded from this R5, so didnt feel matching the exact file was particularly relevant. In any case, here is the info off that file I linked in here:

 

General
Format                         : MPEG-4
Format profile                 : Base Media / Version 2
Codec ID                       : mp42 (mp42/avc1/CAEP)
File size                      : 712 MiB
Duration                       : 13 s 555 ms
Overall bit rate mode          : Variable
Overall bit rate               : 441 Mb/s
Encoded date                   : UTC 2022-02-05 19:07:56
Tagged date                    : UTC 2022-02-05 19:07:56

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L6.1
Format settings                : 1 Ref Frames
Format settings, CABAC         : No
Format settings, Reference fra : 1 frame
Format settings, GOP           : N=1
Codec ID                       : avc1
Codec ID/Info                  : Advanced Video Coding
Duration                       : 13 s 555 ms
Bit rate mode                  : Variable
Bit rate                       : 440 Mb/s
Width                          : 4 096 pixels
Height                         : 2 160 pixels
Display aspect ratio           : 1.896
Frame rate mode                : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 2.075
Stream size                    : 711 MiB (100%)
Language                       : English
Encoded date                   : UTC 2022-02-05 19:07:56
Tagged date                    : UTC 2022-02-05 19:07:56
Color range                    : Full
Color primaries                : BT.709
Transfer characteristics       : BT.709
Matrix coefficients            : BT.709
Codec configuration box        : avcC

Audio
ID                             : 2
Format                         : AAC LC
Format/Info                    : Advanced Audio Codec Low Complexity
Codec ID                       : mp4a-40-2
Duration                       : 13 s 547 ms
Bit rate mode                  : Constant
Bit rate                       : 256 kb/s
Channel(s)                     : 2 channels
Channel layout                 : L R
Sampling rate                  : 48.0 kHz
Frame rate                     : 46.875 FPS (1024 SPF)
Compression mode               : Lossy
Stream size                    : 419 KiB (0%)
Language                       : English
Encoded date                   : UTC 2022-02-05 19:07:56
Tagged date                    : UTC 2022-02-05 19:07:56

Other
ID                             : 3
Type                           : Time code
Format                         : QuickTime TC
Duration                       : 13 s 555 ms
Bit rate mode                  : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Time code of first frame       : 10:43:30:08
Time code of last frame        : 10:43:43:20
Time code, stripped            : No
Language                       : English
Encoded date                   : UTC 2022-02-05 19:07:56
Tagged date                    : UTC 2022-02-05 19:07:56

john_dennis wrote on 1/23/2023, 4:58 PM

Please state your O/S version and show your installed updates.

 

HeavyMetal wrote on 1/23/2023, 7:12 PM

Please state your O/S version and show your installed updates.

 

Sure thing, here that is:
Also, Windows 10 64 bit

HeavyMetal wrote on 1/25/2023, 10:13 PM

Quite the mystery I suppose

set wrote on 1/26/2023, 12:52 AM

No trouble to me as well.

 

How about other MP4 ? - like from cellphone or just general MP4 ?

 

Last changed by set on 1/26/2023, 12:55 AM, changed a total of 1 times.

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Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
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RAM: 16GB
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Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

HeavyMetal wrote on 1/26/2023, 7:58 AM

No trouble to me as well.

 

How about other MP4 ? - like from cellphone or just general MP4 ?

 

No problems with typical mp4 footage, whether it be from a drone, or another camera (or frankly, just transcoded to another codec mp4 of these R5 files). bit baffling.

Former user wrote on 1/26/2023, 4:21 PM

I was reading about the latest TopazVEAI (upscaler) output files not being compatible with Vegas, I normally wait a couple of weeks before updating so don't have a sample file. That's not your problem though, the topaz file would not be able to loaded by anyone with Vegas, your problem is stranger, there seems nothing remarkable about your file.

HeavyMetal wrote on 1/26/2023, 4:22 PM

Dear Magix staff...

fr0sty wrote on 1/26/2023, 6:11 PM

"Warning: An error occurred while opening one or more files. The file could not be opened. Make sure the file exists and that you have access to the file/folder."

My guess... we all can open the file, so the issue isn't with VEGAS being generally incompatible with the file... so something with your system is preventing VEGAS from accessing the file properly... what, I couldn't even start to guess, but something is up there.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Gid wrote on 1/26/2023, 6:30 PM

@HeavyMetal Just to put my oar in, this is what i get with that clip in VP19 & 20, I've tried different options in File I/O, maybe I'm missing something else.

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

fr0sty wrote on 1/26/2023, 7:26 PM

OK, so the file imports, but playback is unstable with black frames... so we have confirmation of trouble with this file from one more user, this is a start. I see you have a 3090 GPU... I'm going to test this on my 3090 machine next. What driver version are you using?

 

Last changed by fr0sty on 1/26/2023, 7:27 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

HeavyMetal wrote on 1/26/2023, 7:27 PM

@HeavyMetal Just to put my oar in, this is what i get with that clip in VP19 & 20, I've tried different options in File I/O, maybe I'm missing something else.

My confusion has now multiplied...but I feel better perhaps that this isnt isolated to myself only, at least in some way similar, haha.