Constant Crashing on Vegas Pro 21

Sam-Pugh wrote on 1/2/2024, 12:15 AM

I have recently purchased vegas 21 and it seems to crash on me randomly every few mins. There is nothing apparent causing this, sometimes it happens when it is simply playing back the video. I followed a quick youtube tutorial to reduce this however it ended up making it worse and crashing on startup so I reset all the settings to default. I am more than happy to send over all details that might help solve this. I saw a similar post from 3lation so I will provide all the details they also provided :)


 

System details:

Operating System: Windows 10 Home

RAM: 16.0 GB

Graphics Card: Nvidia GeForce RTX 3070 (drivers are up to date)


Processor: AMD Ryzen 5 5600X 6-Core Processor

Vegas Version : 21.0 (build 108)

I will procide source footage that are from different projects but I have the issues on all footage I put into vegas
SOURCE 1:

 

General
Complete name                            : E:\Recordings\2023-12-23 19-32-38.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 28.2 GiB
Duration                                 : 1 h 21 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 49.4 Mb/s
Frame rate                               : 60.000 FPS
Writing application                      : Lavf58.76.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 21 min
Bit rate mode                            : Variable
Bit rate                                 : 49.1 Mb/s
Maximum bit rate                         : 40.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.395
Stream size                              : 28.0 GiB (99%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 21 min
Bit rate mode                            : Variable
Bit rate                                 : 295 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 172 MiB (1%)
Title                                    : Track1
Default                                  : Yes
Alternate group                          : 1
 

SOURCE 2:

General
Complete name                            : E:\Recordings\2023-12-13 20-13-55.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 34.7 GiB
Duration                                 : 1 h 44 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 47.7 Mb/s
Frame rate                               : 60.000 FPS
Writing application                      : Lavf58.76.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, GOP                     : M=3, N=120
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 44 min
Bit rate mode                            : Variable
Bit rate                                 : 47.4 Mb/s
Maximum bit rate                         : 40.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.381
Stream size                              : 34.5 GiB (99%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 44 min
Bit rate mode                            : Variable
Bit rate                                 : 265 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 199 MiB (1%)
Title                                    : Track1
Default                                  : Yes
Alternate group                          : 1

SOURCE 3:

General
Complete name                            : E:\Recordings\2023-12-16 22-00-23.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 7.07 GiB
Duration                                 : 13 min 45 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 73.6 Mb/s
Frame rate                               : 60.000 FPS
Writing application                      : Lavf58.76.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 13 min 45 s
Bit rate mode                            : Variable
Bit rate                                 : 73.3 Mb/s
Maximum bit rate                         : 40.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.589
Stream size                              : 7.04 GiB (100%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 13 min 45 s
Bit rate mode                            : Variable
Bit rate                                 : 300 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 29.5 MiB (0%)
Title                                    : Track1
Default                                  : Yes
Alternate group                          : 1



Thanks a bunch :)
 

Comments

relaxvideo wrote on 1/2/2024, 1:46 AM

wait until devs found the bugs

#1 Ryzen 5-1600, 16GB DDR4, Nvidia 1660 Super, M2-SSD, Acer freesync monitor

#2 i7-2600, 32GB, Nvidia 1660Ti, SSD for system, M2-SSD for work, 2x4TB hdd, LG 3D monitor +3DTV +3D projectors

Win10 x64, Vegas22 latest

j-v wrote on 1/2/2024, 5:23 AM

@Sam-Pugh
Try first to set the Dyn RAM Preview max at Options/Prefeences/Video back to the default value or to o

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

3POINT wrote on 1/2/2024, 5:32 AM

@Sam-Pugh Is there a special reason to set your project resolution to 2560x1440 when your footage is only 1920x1080?

Sam-Pugh wrote on 1/2/2024, 11:03 PM

@Sam-Pugh Is there a special reason to set your project resolution to 2560x1440 when your footage is only 1920x1080?

I am not 100% sure, my buddy who is a youtuber full time told me to set it as that I think so I can upload to youtube at 1440p. I might be wrong though

EricLNZ wrote on 1/3/2024, 12:55 AM

I am not 100% sure, my buddy who is a youtuber full time told me to set it as that I think so I can upload to youtube at 1440p. I might be wrong though

You are working with a 4K project and your system doesn't appear to have the minimum requirement of 32gb RAM for that?

Grazie wrote on 1/3/2024, 1:42 AM

@Sam-Pugh - @EricLNZ Has made a good point. Please see my signature and compare those with yours, I'm not saying this is what you should do but do reflect on my rig.

Please test with non-4k media and allow VP21 to match the Project to that media - let's get you going!

Also, you joined today. You signed up today and I believe this is your very first post on the VP Forums, yes? We do need a lot more info to start assisting you. Are you up for that? You could start by entering your System Information in your signature. Look at mine and you can see the type of information Forum Members and the Development Team can access to assist you.

@Sam-Pugh - HNY! 😉

3POINT wrote on 1/3/2024, 2:39 AM

I am not 100% sure, my buddy who is a youtuber full time told me to set it as that I think so I can upload to youtube at 1440p. I might be wrong though

You are working with a 4K project and your system doesn't appear to have the minimum requirement of 32gb RAM for that?

Since when is 1440p=4k?

EricLNZ wrote on 1/3/2024, 3:29 AM

Since when is 1440p=4k?

It's not. Apologies, my mathematics let me down. Plus it's late in my day.

3POINT wrote on 1/3/2024, 5:38 AM

Since when is 1440p=4k?

It's not. Apologies, my mathematics let me down. Plus it's late in my day.

Difference between New Zealand and Germany, late day or early morning...😁

Last changed by 3POINT on 1/3/2024, 5:39 AM, changed a total of 1 times.

3POINT, Theo Houben, Vegasuser since version 5 and co-founder and moderator of the Dutch Vegasforum https://www.vegas-videoforum.nl/index.php

Recware: DJI Osmo Pocket/Mavic Mini, GoproHero7Black, PanasonicFZ300/HCX909.

Software: Vegaspro365+Vegasaur, PowerDirector365, Davinci Resolve 20

Hardware: i910900k, 32GB, GTX2080super, 2x1920x1200 display

Playware: Samsung Qled QE65Q6FN

john_dennis wrote on 1/3/2024, 9:29 AM

@Sam-Pugh

Windows logs information about events that happen in a feature called Reliability History. Here is how to access the feature and share the information.

View Reliability History

Windows Event Viewer and application-specific logs are handy, but let's stay in the shallow water for now.

Sassylola wrote on 1/3/2024, 3:01 PM 
john_dennis, thanks for showing how to view and show a Reliability History report. 
Here is mine, I think I was training with Mocha Vegas when this crash occurred. 
Do not need help, but maybe it will help somebody else.

Source
VEGAS ProSummary
Stopped responding and was closedDate
‎1/‎2/‎2024 9:17 AMStatus
Report sentDescription
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exeProblem signature
Problem Event Name:    AppHangB1
Application Name:    vegas210.exe
Application Version:    21.0.0.208
Application Timestamp:    6567bfa5
Hang Signature:    782b
Hang Type:    134217728
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    1033
Additional Hang Signature 1:    782b988fdfd951403f7bd7cf386d4a6f
Additional Hang Signature 2:    8b94
Additional Hang Signature 3:    8b94527e987ad99bd48ac6420bc9a8dd
Additional Hang Signature 4:    782b
Additional Hang Signature 5:    782b988fdfd951403f7bd7cf386d4a6f
Additional Hang Signature 6:    8b94
Additional Hang Signature 7:    8b94527e987ad99bd48ac6420bc9a8ddExtra information about the problem
Bucket ID:    2e719eac23ea9871f4ad30377b719e5b (1489900066581880411)

 

My System Home Built

Intel 13900K Latest Intel Chipset. Latest Intel Management Engine Installed. NO OC (PL 1 Set to 253W PL 2 set to 253W)

Arctic Liquid Freezer ll 360mm AIO

Gigabyte Aero G Z790 MB Latest BIOS

ZOTAC GAMING GeForce RTX 4090 AMP Extreme AIRO Latest Nvidea Studio Drivers Installed. With GPU OC results were about the same as GPU set to default settings. I have kept GPU at default settings

64 GB G Skill DDR 5 6000mhz Ram 2X32

Corsair 1000W RMx Power Supply

SK Hynix P41 NVMe 1TB Operating Drive. ( Boot Drive )

WD 2TB SN 850X SSD 1st Render Drive NVMe

SK Hynix P 41 2 TB NVMe Storage Drive

2 TB Sk Hynix P 41 SSD 2nd Render Drive For final renders NVMe

Win 11 Pro all currant updates applied

Fractal Design R6 Case

Samsung - M7 Series 43" Smart Tizen 4K UHD Monitor

Vegas Pro Suite 22 Ver 194

1 Audigyfx Sound Card

SSK USB C External NVMe drive Enclosure with 500GB Samsung 970 EVO Plus for backups.

PROBOI 10G Hard drive Enclosure. USB C. 4 4TB Spinning Drives for Backups.

 

 

Sam-Pugh wrote on 1/6/2024, 2:15 PM

@Sam-Pugh - @EricLNZ Has made a good point. Please see my signature and compare those with yours, I'm not saying this is what you should do but do reflect on my rig.

Please test with non-4k media and allow VP21 to match the Project to that media - let's get you going!

Also, you joined today. You signed up today and I believe this is your very first post on the VP Forums, yes? We do need a lot more info to start assisting you. Are you up for that? You could start by entering your System Information in your signature. Look at mine and you can see the type of information Forum Members and the Development Team can access to assist you.

@Sam-Pugh - HNY! 😉

Thanks a bunch I am away from my computer for work for a bit but as soon as I am back I will do this!