Continually crashes - can't edit at all!

Debra-Augur wrote on 7/7/2021, 4:35 PM

I can load an mp4 into the editor but can't do anything else. Can't play, edit, move, go forward or backward, save, ... nothing except open momentarily. Crashes whenever I click on anything. I've spent the last several hours trying everything, including installing the latest update. Tried the CTRL Shift method explained in a different thread to reset. Bought Vegas Movie Studio 17 Platinum in March 2021, worked fine until the last two updates. I have Windows 10, and my computer meets or exceeds recommended specs. Please help!

Comments

EricLNZ wrote on 7/8/2021, 4:31 AM

Can you load files other than mp4 onto your timeline?

Post the media info on one of your problem mp4 files. Instructions here https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/ Whilst written for Vegas Pro it also applies to VMS.

Former user wrote on 7/8/2021, 8:57 AM

Can you load any other formats?

Debra-Augur wrote on 7/8/2021, 4:57 PM

Thank you @EricLNZ and @DougT - Turns out I didn't try everything (LOL). Had not thought to try other videos. It was a problem with the video itself. I re-rendered it and then was able to edit it. Thank you for your help. Much appreciated!