Comments

Former user wrote on 4/11/2020, 11:37 PM

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/

9 and 10 should help yoou.

dennis-miller wrote on 4/13/2020, 9:30 AM

Thanks very much. I"m on v. 13, so #9 doesn't apply, but #10 would. Except I can't see my registered license at either the Sony nor the Magix site. That's the biggest issue, as I need to reinstall Windows and don't know if I am going to lose one activation.

j-v wrote on 4/13/2020, 9:46 AM

Try it first to install again with your serial and might you encounter a problem (that I don't beleive is coming) afterwards contact Magix Service Center with that issue.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 25H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 591.86 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

rraud wrote on 4/13/2020, 10:02 AM

If you have lost your serial #, and have not uninstalled VP already, that can be viewed in "Help> About" menu.

Dennyboy wrote on 4/13/2020, 11:01 AM

Try it first to install again with your serial and might you encounter a problem (that I don't beleive is coming) afterwards contact Magix Service Center with that issue.

That's a good idea, but there seems to be significant lag time in their reply and I would prefer to confirm the deactivation if possible before I do the install.

Dennyboy wrote on 4/13/2020, 11:02 AM

Thanks. I have the serial number and am trying to confirm whether or not I need to deactivate before doing a fresh install of Win 10. I can't see my license at either the Sony nor the Magix page, but I have a legit copy of R13 and have been using it for years...

j-v wrote on 4/13/2020, 11:13 AM

Try it first to install again with your serial and might you encounter a problem (that I don't beleive is coming) afterwards contact Magix Service Center with that issue.

That's a good idea, but there seems to be significant lag time in their reply and I would prefer to confirm the deactivation if possible before I do the install.

Than it stays your question, because this is a user forum

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 25H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 591.86 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

VEGASDerek wrote on 4/13/2020, 12:29 PM

If the license is not showing up on your account page, it must have been registered under a different email address. Contact sales support for help in this case.

Dennyboy wrote on 4/13/2020, 7:20 PM

Ya, I wrote both Magix and Sony over a week ago - no reply ;-) Must be insane in some of those companies, so thought I would try the forum... Nothing urgent, after all...