DVDA 5.0 BR Next (Skip) Button Issue

craftech wrote on 6/6/2011, 6:25 AM

I am having the same issue another poster described here.

I rendered a Blu-ray file from Vegas 8 as I have done before, but I forgot to save the chapter markers this time. I added the chapter markers in DVDA then inserted Scene Selection Menu and the chapters were automatically named and created. I do this routinely with DVD creation and it always works.

The button properties for Next, etc are enabled same as for DVDs.

Using the Navigation tool all looks correct on the menu pages. End actions the same. In fact I loaded a regular DVD project side by side and A-B compared the settings for the menus and they matched.

Preview works flawlessly using the on-screen remote. Next (skip) and Previous work no matter how you navigate.

But when using a BR player you can click PLAY and when the movie starts you can navigate using the Next and Previous buttons, but as soon as you use the Scene Selection menu even once the Next and Previous buttons no longer function no matter what you do. You can go back to the main menu and hit PLAY again and now the Next and Previous buttons no longer work.

To summarize:

1. Hit PLAY.
2. Movie plays. Navigation buttons for Next and Previous work flawlessly.
3. Go back to Main Menu. Navigate into Scene Selection. Choose a Chapter. Start playing the Chapter. Next and Previous do not work.
4. Go back to Main Menu.
5. Hit PLAY
6. Next and Previous no longer work.

It doesn't seem from that link I provided that there was a solution. The only difference I can see is that I manually entered the chapters from DVDA for the BR disc. That has always worked for a regular DVD, but it seems to be the only thing different from what I have previously done for my Blu-rays.

Anyone run into this problem and have a solution?

John

Comments

craftech wrote on 6/13/2011, 3:09 PM

After searching for solutions I found that someone on the DVIno forum mentioned that a still background in the menu instead of a video background could cause the problem.

1. Changed the main menu to a video background instead of a still. Rendered and burned.

Same problem.

2. Got rid of the motion menu thumbnails in favor of text only on the scene selection pages. Rendered and burned.

Same problem.

3. Combined the second scene selection page with the first scene selection page. Rendered and burned.

Same problem.

Moral of the story. Must be a bug in the program so don't insert your own chapters in DVDA when authoring a Blu-ray. If you forget to insert your markers in Vegas go back and re-render the whole thing with the markers included.

John

jogga wrote on 6/14/2011, 1:17 PM

I have only created a couple of BD discs. Last time I burned one I noticed the same problem as you are describing. The markers was exported with the video file from Vegas though.

I tested the disc on a Pioneer BD 320, a Philips player and Playstation 3. The problem was only on the Pioneer and Philips players. The disc worked fine on the Playstation.

craftech wrote on 6/15/2011, 6:00 AM

I searched all over for a solution, but no dice. I want to bring this to SCS attention, but it says I have to purchase a support plan in order to contact tech support with this issue.

Do you have one and do you think you could alert them?

Thanks,

John

dbritta1 wrote on 9/27/2011, 11:05 AM

I also have the same problem. Tried "Single Movie" workaround - works if number of chapters will fit on single "Scene Selection Menu", but fails if more than one Scene Selection Menu is required.

dbritta1 wrote on 9/27/2011, 3:54 PM

Dear SONY,
There appears to be a issue with DVD Architect creating Bluray(BD) disks!
All of the following posts describe the same issue with the remote control navigation buttons not working properly.

http://www.sonycreativesoftware.com/Forums/ShowMessage.asp?Forum=4&MessageID=715393&lang=DEU
http://www.sonycreativesoftware.com/Forums/ShowMessage.asp?ForumID=4&MessageID=765606
http://www.sonytalk.com/menus-skip-forward-not-working-t15920.html
http://www.sonytalk.com/dvda-next-skip-button-issue-t137445.html
http://forums.creativecow.net/thread/208/875986
http://forums.creativecow.net/thread/55/865106

In short projects burnt to DVD work properly, but the same projects burnt to BD do not!
I have worked with Vegas and DVDA for many years, and have successfully created hundreds of projects.
I have created about a dozen test BD disks to find a solution, but have limited success.
Adding multiple media to a DVDA menu with the navigation links set properly does not work.
Adding multiple markers to a single media file using Vegas Pro, then creating a "Single Movie" disk has limited success.
If you have lots of chapter markers, then the "Scene Selection Menu(SSM)" will split into multiple menus.
If you set the first SSM as start item, then disk appears to work.
However, if you navigate to another SSM the navigation buttons fail!
You can manually move chapter buttons to the first SSM, but the thumbnails become too small to be a viable solution.

Please confirm that you can duplicate the problem, and suggest a viable workaround.
Please fix this problem in the next DVDA release!

dbritta1 wrote on 10/7/2011, 12:02 PM

I submitted this issue to SONY Support a week ago, but have not received a response!!!

Reference# 110930-000087
Subject: Blu-ray Next button navigation issue
Status: New
Date Created: 9/30/2011 6:15:33 PM

Cristian Torrent wrote on 12/4/2011, 3:21 AM

Me toooooo! Driving me mad, and yes, Sony doesn't reply! So I have made a YouTube video which shows what we are encountering, I also TWEETED this video to SOny, to give them a kickj, but still NO response from these people.

Here is the video:

Feel free to contact me if you need to clarify anything, but from what you say here, I get the same problem & I ain't upgradiing to Platinum 11 until they solve this chapter skip glitch.

Cristian

TOG62 wrote on 12/4/2011, 4:10 AM

I don't have a Blu-ray burner so can't test this properly. I have created an ISO file and played it in PowerDVD via a virtual drive and it performs correctly.

I am using DVDAS, build 156. Is that the version you are using?

Cristian Torrent wrote on 12/4/2011, 6:49 AM

I am using DVD Architect 5.2 Build 133, it came as part of the free download of the trial. But the same hapenns on 5.0 which I bought & paid for.

Here is an update to my rant!

Cristian

craftech wrote on 12/4/2011, 7:20 AM

I have posted the same issue on the Vegas Pro Video forum and the DVDA forum and there has been no response.

It has caused me not to sell Blu-ray discs with menus to anyone.

It is totally unacceptable and is NOT being addressed by Sony. In fact between that unacceptable problem and the fact that DVDA is fussier than a baby with accepting Blu-ray compliant files for authoring I don't find DVDA 5 any more useful than the version I upgraded from (DVDA 1.0). I got by with that just fine for basic authoring.

John

dbritta had sent this to Sony and got no response. He had provided the following references to the issue:

http://www.sonycreativesoftware.com/Forums/ShowMessage.asp?Forum=4&MessageID=715393&lang=DEU
http://www.sonycreativesoftware.com/Forums/ShowMessage.asp?ForumID=4&MessageID=765606
http://www.sonytalk.com/menus-skip-forward-not-working-t15920.html
http://www.sonytalk.com/dvda-next-skip-button-issue-t137445.html
http://forums.creativecow.net/thread/208/875986
http://forums.creativecow.net/thread/55/865106

Cristian Torrent wrote on 12/4/2011, 5:50 PM

It does make one wonder what is the point of these forums. Sony, do you log in and read what we say seeing you ignore our support questions?

There is £465 waiting to be spent here on the upgrade to the Premium Vegas 11, but I refuse point blank to spend it until the issue is fixed.

Why is it these big corporations say they are doing great things in their adverts yet we go spend our money in good faith, they bank it then ignore us. Having spent £6,000 on your Sony XD-Cam film camera for which I get good support, you really should look at your customer base and treat us with a little more thought.

Cristian Torrent
Producer & Sony XD Cam user.

craftech wrote on 12/5/2011, 7:07 AM

I agree with this sentiment.

I will not "upgrade" above my current version (Vegas 8 and DVDA 5) when Sony won't even address a MAJOR flaw in it's software.

The lack of a response to dbritta's support ticket request by Sony is appalling:
---
submitted this issue to SONY Support a week ago, but have not received a response!!!
---
John

Cristian Torrent wrote on 12/11/2011, 3:18 AM

I am still waiting for a fix to this. Is this fix ever going to happen? I am waiting on a fix so that I can put my BluRay on sale. The DVD version works fine with chapter skips from my second menu, so that is now on sale, but the BluRay has a known fault that I really think should be easy enough for you to resolve.

Please get back to me on this with a definitive answer. Perhaps try doing the same thing I did and you will see this happens to you also? I have the full version of 5.0 and it does this thing on that version too, I used 5.2 trial to go on to Dolby Digital, and the same thing happens when using this 5.2 version.

Come on Sony, do the decent thing and fix this annoying bug.

Cristian

dbritta1 wrote on 12/13/2011, 2:00 PM

Response Nate P. via Email 12/09/2011 05:08 PM
Hi Dennis,
Thank you for writing back.
I could not provide an exact date as to when this issue will be resolved. Please download the next update that is available and see if you still have issues skipping chapters on a Blu-ray disc.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P
Customer CSS Web 12/09/2011 07:30 AM
Nate,
Customers already have BD players, and DVDA generated disks should work on most (if not all) players.
Hopefully, the development team will fix the player specific navigation problem in the next release.
When do you anticipate a DVDA update that solves the general navigation button issue will be available?
Dennis
Response Nate P. via Email 12/07/2011 10:09 AM
Hi Dennis,
Thank you for writing back.
There appears to be inconsistencies in the playback of the disc. When playing back in a Sony BDP-S550, as well as a Samsung BDP-1200 Blu-ray player, the disc plays back without issue. I am able to start playback from the beginning of the menu, skip chapters, return to the menu, select a specific chapter and begin playback. After playback begins I can skip to any chapter without issue.
However, in testing a Panasonic DMP-BD50 player the results are different. I can start from the beginning and play the disc, skip to different chapters and return to the main menu. If I then select another chapter and start playback, I notice that the chapters do not skip successfully.
With that being said, the issue appears to be player specific. I would suggest that you continue to download any updates that come out for DVD Architect Pro. If you still see the same issue in the updated version, please submit another incident on this.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P
Customer CSS Web 12/06/2011 07:21 PM
Nate,
I just created TDK BD-R of TestNextButton.iso using DVDA.
TDK disk works exactly the same as Memorex disk.
Disk works as expected until any menu except main menu is accessed, then Next and Previous remote buttons stop working.
I also created a TDK BD-R of a large real project (21GB, 7 scene selection menus with ~22 scenes each), behavior is same as TestNextButton disk.
Please forward comments from 11/26/2011 10:36 AM to development team.
I look forward to a solution.
Dennis
Response Nate P. via Email 11/28/2011 05:16 PM
Hi Dennis,
Thank you for writing back.
Since they were not able to reproduce the issue, we will have to wait and see what happens with the TDK discs. Please update this thread when you have done your tests.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P
Customer CSS Web 11/26/2011 10:36 AM
Nate,
I just ordered Amazon has TDK Blu-ray Disc 20 Spindle - 25GB 4X BD-R - Printable at $69.00.
The disks should arrive in about a week, and I will perform tests.
I hope this works, but have doubts as the Memorex test disks work correctly except for the navigation issue.
Navigation works correctly until any menu other than the main menu is accessed.
Is seems that the other menus are treated like pop-up menus and not scene selection menus by the players firmware.
I suspect the players with the control data on the disks are acting as state machines,
and accessing other menus causes a state where the navigation buttons are not functioning as expected.
The pop-up menu button on the BD player appears to be non-functional on the DVDA created disks.
Perhaps there is an issue in DVDA in specifing menus as main, scene selection or pop-up.
I was not able to find out how to accomplish this.
What are you and the development team doing to resolve the navigation problem?
Dennis
Customer CSS Web 11/23/2011 05:41 PM
Nate,
TDK BD-R disks are not locally available.
Amazon has TDK Blu-ray Disc 20 Spindle - 25GB 4X BD-R - Printable at $69.00
I do not want to spend $69.00 for a test that may not work.
Please suggest another alternative.
Did the development team send you the disk, they claim worked?
Did you send the disk that you burnt to them?
I am willing to send the Memorex disk I burnt to you or to the development team.
I would be very interested in testing the disk the development team created on my BD players.
Dennis
Response Nate P. via Email 11/22/2011 09:20 AM
Hi Dennis,
Thank you for writing back.
The development team tested the same players that I did. Please let me know what you find with the TDK discs.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P
Customer CSS Web 11/22/2011 08:45 AM
Nate,
Thanks for your test results.
I used Memorex BD-R disks when testing.
I will purchase and test TDK disks.
The development team's inability to reproduce the problem is not a solution.
Which burners and players did the development team test?
The ISO files DVDA produces should be robust against most disks, burners and players.
Why would the BD disk brand affect the navigation behavior???
The navigation issue appears to be triggered by accessing any menu except the main menu.
Differences in player firmware, and error detection and correction of the control data would be suspect.
Please have the development team revisit this issue.
Dennis
Response Nate P. via Email 11/21/2011 05:28 PM
Hi Dennis,
Thank you for writing back.
I tested the Blu-ray project on a Panasnoic DMP-BD50, as well as a Sony BDP-S550. The first disc that I burned seemed to exhibit the behavior you described on the Panasonic player. However, the Sony player was able to play the disc correctly.
I then passed this to our development team and they were unable to reproduce the issue at all. The only difference between the tests was the type and brand of Blu-ray disc. The project that the development team burned was on a TDK BD-RE rewritable disc. The disc that I used was a Ridata BD-R disc.
The conclusion was that it is an issue with the make/model of Blu-ray disc that was used. I would suggest trying a different brand of Blu-ray disc, as the TDK brand plays back without issue.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P
Customer CSS Web 11/17/2011 07:13 PM
Nate,
Can you enumerate which players worked, and which ones failed?
Hopefully, the development team can create a player independent solution.
Any idea how long before a solution ( or workaround ) will be available?
Dennis
Response Nate P. via Email 11/17/2011 04:34 PM
Hi Dennis,
Thank you for writing back.
I have done some testing with the files you have submitted. I am seeing some mixed results. Some of the players that I have tested with, work as described. Some other players work without issue after returning to the main menu.
I will pass this along to our development team. As soon as I have any more information on this I will update this thread.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P

trojanrobmc wrote on 12/15/2011, 2:26 AM

FYI, I am having the exact same issue. Burning a DVD project works just fine. But if I take the same project, and switch the settings to BR, and then burn a bluray--the skip forward and backward functions don't work. FYI, I have a Sony bluray player S-570. I don't have any solutions to this yet...but just wanted to post my frustrations.

Cristian Torrent wrote on 12/15/2011, 5:23 AM

You won't get a satisfactory answer, all you will get is that it is YOUR player that is at fault. Thats BOLLOCKS.

Fervid wrote on 6/30/2012, 1:45 AM

Same issue here. No luck fixing it myself. I had thought it was due to them being under the menu tree, but it wasn't. Hitting info when playing the video also shows no time, title, or chapter info like in other videos.

PeterDuke wrote on 7/7/2012, 4:24 AM

For another thread on the subject, see
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=22&MessageID=798989

The problem exists with my Panasonic player and possibly with Toshiba players, but apparently not with Sony players and certainly not with my Dune HD Base 3 media player.

All other authoring software I have tried (eg Cyberlink Power Director, TMPGENC authoring works, Adobe Encore, etc.) does not have the problem. It just seems to be a compatibility problem between certain players (particularly Panasonic) and DVD Architect.

I have tried reporting the problem to Sony but just got a run around where they assume that I must be doing something wrong and they don't bother to read my emails correctly (e.g tell me to do something which I have already said that I have done). They won't do a test to see for themselves.

Edit

I just noticed that trojanrobmc has said that the problem also exists with his Sony player as well.

cinebiz wrote on 3/4/2017, 10:50 AM

I was having the same issue until I realized there is a setting for that (control menu to the right of the display window) It is even called "remote". It gives options for all remote buttons, switched it to "on" (default seems to be off), and it works just fine. All my BD-Rs, most of which are 3D now support the remote chapter skip. Duh, can't believe it took me several burnings to notice.

craftech wrote on 3/13/2017, 4:01 PM

I was having the same issue until I realized there is a setting for that (control menu to the right of the display window) It is even called "remote". It gives options for all remote buttons, switched it to "on" (default seems to be off), and it works just fine. All my BD-Rs, most of which are 3D now support the remote chapter skip. Duh, can't believe it took me several burnings to notice.

Those buttons have always been "ON" for me yet the problem remains. If that worked for you then we aren't talking about the same issue the rest of us who raised this issue are experiencing. To my knowledge, all of us have always had the remote buttons "ON" yet the problem persists. I am still resorting to putting all the scene selection items on the main menu page which looks terrible but works flawlessly.

1. Create scene selection menu the normal way.

2. For each page of the scene selection menu ctrl click on each thumbnail and text and choose text only so the thumbnails disappear leaving only the text as a link to each chapter.

3. Delete the page title and the page navigation arrows so that only the text links are present.

4. Select them all and cut and paste them onto the Top Menu page. That will eliminate the scene selection page they came from.

5. Do that for each scene selection page and arrange them the way you like.

6. The result is a Top Menu page with lists of links to the scenes (chapters). ONE PAGE (Top Menu) for everything.

Plays normally in all players including the Panasonic. I tested it with two sets of 13 links and it worked flawlessly.

John

craftech wrote on 10/20/2017, 7:19 PM

Are people still having this issue?

philippe320 wrote on 12/19/2017, 10:21 AM

Hi,

Yes, still the same issue.

Incredible that this bug, because it's a DVDA bug, is not yet solved.

It remembers me the bug about a multi-angle project,

https://www.vegascreativesoftware.info/us/forum/multi-angle-blu-ray-projects-crash-on-preparation--103686/

which is still unsolved too.

Philippe

craftech wrote on 12/20/2017, 8:32 AM

Hi,

Yes, still the same issue.

Incredible that this bug, because it's a DVDA bug, is not yet solved.

It remembers me the bug about a multi-angle project,

https://www.vegascreativesoftware.info/us/forum/multi-angle-blu-ray-projects-crash-on-preparation--103686/

which is still unsolved too.

Philippe

Pretty sad. A normal functioning Blu-ray menu is so basic, yet not a priority and never has been. I guess it is fortunate there is not much call for Blu-ray.

philippe320 wrote on 12/20/2017, 9:17 AM

thank you for your reply.

Just to be sure to talk about the same item... I'm talking about the Next Chapter button on the remote, which is well received by the player (led blinking) but with no chapter change during the play of a title.

The menus are working perfectly.

regards

Philippe