error-59 Vagas pro 18 will not start says no license

Archie-Anderson wrote on 2/17/2021, 5:34 PM

OK I seem to be in need of a complete uninstall and reinstall of Vegas here, at least according to the tech support article. My questions are A. Is this going to burn up a license? B. Will this wipe out my plugins? Do I need to de activate those so that I can reinstall them? C. Is this something That I will need to do often? I've had this machine up and running for maybe two weeks. D Is there a known cause for this error that I might be able to implement so that I don't have to do this again?

Machine: dell 7910
dual Xeon 2620 v3
32 gig ram
quadra k600
windows 10 20h2
os on team SSD 500 gig
dual western digital blue 1 TB ssd in a striped software raid

Comments

Dexcon wrote on 2/18/2021, 5:21 AM

Following point A in https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ do a Search on the forum using 'error 59'. There are lots of suggestions which often help and seem to depend on whether Vegas Pro is a Steam of MAGIX bought version. I'm not sure what you mean by 'tech support article' because there was no link to that specific info.

Before doing an uninstall/re-install, try going to My Products on your MAGIX account and de-activating any activations recorded there. Keep in mind that unless you have Vegas Pro 365, the activation process allows you to have Vegas Pro 18 installed and activated on 2 computers at the same time. This is just an avenue to try.

Re plugins, you haven't named the plugins to which you are referring. If they are 3rd party plugins that came with a previous version of Vegas Pro, they may not work in VP18 because many 'extra/bonus' 3rd party plugins are license-locked to the Vegas Pro version they originally came with. If the 3rd party plugins are independently bought OFX versions of BorisFX BCC (complete), NewBlueFX, HitFilm Ignite Pro (build 4.1), iZotope VSTs or the like, then they should work even after a re-install. The worst that can happen is the need to reinstall a 3rd party plugin package, but I haven't encountered that situation for a long time on any Vegas Pro update/upgrade. But of course, if you've only just installed them on your new computer and they haven't yet been activated on your new computer, then of course they will have to go through the activation process.

 

Dell Alienware Aurora 11

Windows 10 Home

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 1TB M.2 PCIe NVMe SSD

D drive: 6TB WD 7200 rpm Black HDD 3.5"

E & F drives: 2 x 2TB Barracuda HDDs 2.5"

 

Archie-Anderson wrote on 2/18/2021, 9:22 PM

Ok the article found in support was this: https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-59-16xx-and-account-already-exists--537/. I'm not certain what you mean by stream vs other versions but, I think I have the Magix bought version. Am I to understand that Vegas phones home every time it starts? I tend to keep my machines off line after I get them set up. I had a production machine get owned back around 2001 and I had a big project get quite damaged. After much work I was able to recover it but, I don't like to let work machines to go on line after that.

The product in question is the vegas pro suite. It is a clean install on this machine I installed and activated vegas and the plugins about 2 weeks ago and all the included plugins have been installed and activated. I have been using and getting my bearings with Vegas. What I am concerned with is do I need to somehow park the plugin activations? I just went through a big hub bub with IK multimedia about trying to reactivate plugins that killed themselves when I upgraded an old dying drive on my other machine. VERY BIG PAIN IN THE REAR and yes, I lost those activations. fortunately I had a couple left. They use a counter with the activations. If you have a drive fail the activation dies with it. When you are out of activations, you are out of luck. I don't think I will buy from them again.

Now I do have a number of izotope plugins but, they were not bundled with Vegas pro/ Sound forge. the licensing is handled using iLok and the iLok Dongle so that should not be an issue. I mostly do audio work with Nuendo but, with adding a new machine to the studio I thought It would be interesting to dip my toes into video as we have quite a catalog of video footage from performances. I am curious as to why the license killed itself and if this is a known problem. Are there any steps I can take to insure this doesn't happen again?

And in the support area there really aren't lot of entries. I am cautious about solutions from forums. Sometimes they make things worse rather than better but, I am certainly willing to listen. I'm not saying that is the case here. I don't know yet how active Magix staff is here and which members are the technically proficient ones. No disrespect meant to you or anyone here. My experience with forum based support has been mixed so, I am cautious.

 

 

RogerS wrote on 2/19/2021, 12:16 AM

No Vegas doesn't phone home upon start. To my understanding it only does that when it is installed or updated to the latest version.

The second is that certain features (decoding of specific types of files) need activation upon first use. This is to save licensing fees so if users never use certain features Magix (and thereby you and I) never pay for them. So if you want to take the computer offline, put all the types of files you frequently use on the timeline, give the Fx you have a try to make sure they work and you should be good to go.

You can't "burn up" a Vegas license. You can log into your account and delete them from old machines/no longer current systems so you can install on a new one. Plug-ins should also be reinstallable without issue.

No idea how your install got corrupted and it isn't a common issue. Create a system restore point and/or system image just in case?