error code when opening gopro videos

Paul-Galante wrote on 9/6/2021, 7:39 PM

Vegas 17, movie studio, just purchased today. I get error message " Warning: An error occurred while opening one or more files; the reason for the error could not be determined" when trying to upload gopro videos. I also have a problem with audio. Static will play over all videos. Even when leaving program. I tried to watch a video from a website, and still get the static. I was able to get rid of the static after doing a restart om my PC, but as soon as I opened Movie studio, it returns.

Comments

EricLNZ wrote on 9/6/2021, 10:42 PM

Search "audio static" on the forum and you will find several threads on the same problem.

This thread may be useful https://www.vegascreativesoftware.info/us/forum/static-on-playback-r-stays-until-computer-restart-on-all-programs--126246/#ca785859

As for your GoPro problem please provide MediaInfo on one of your files. Instructions here https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Paul-Galante wrote on 9/6/2021, 11:41 PM

Now I have no sound at all, and my PC troubleshooter says my speaker is disconnected and can not reconnect. I am not a tech type, and just wanted to edit some gopro footage . The guy at Best Buy said this was the most user friendly editor. I was using MS movie maker on my old laptop, but that machine was 8 years old, and memory was full.

j-v wrote on 9/7/2021, 4:51 AM

...... and this one is????????
State here which processor, which Graphic processor.
How you do this:"when trying to upload gopro videos" ?

Paul-Galante wrote on 9/7/2021, 9:34 AM

...... and this one is????????
State here which processor, which Graphic processor.
How you do this:"when trying to upload gopro videos" ?

intel core i3 10th gen processor

intel integrated HD graphics 250 .
I have downloaded the gopro video to my laptop, and I select “add/arrange media”

the file page opens and I select the video file and hit “open” .
I then get “Warning: an error has occurred while opening one or more files. The reason for the error could not be determined “

if I open details this is the info “fileC:\Users\kdrac\videos\911 tibute\GX020215.MP4 could not be opened

j-v wrote on 9/7/2021, 10:09 AM

if I open details this is the info “fileC:\Users\kdrac\videos\911 tibute\GX020215.MP4 could not be opened

mp4 is a wrapper, for some help we have to know what is in there following the MediaInfo.
To find how to give here that information, you have use this tutorial :https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Paul-Galante wrote on 9/7/2021, 2:23 PM

General
Complete name : C:\Users\kdrac\Videos\911 tibute\GX020215.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 3.73 GiB
Duration : 11 min 47 s
Overall bit rate : 45.2 Mb/s
Encoded date : UTC 2021-09-04 10:35:52
Tagged date : UTC 2021-09-04 10:35:52
xyz : +33.5448-117.6473/

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 11 min 47 s
Bit rate : 45.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.723
Stream size : 3.70 GiB (99%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2021-09-04 10:35:52
Tagged date : UTC 2021-09-04 10:35:52
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 11 min 47 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 16.0 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2021-09-04 10:35:52
Tagged date : UTC 2021-09-04 10:35:52

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 11 min 47 s
Bit rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Time code of first frame : 11:09:21:01
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2021-09-04 10:35:52
Tagged date : UTC 2021-09-04 10:35:52

Other #2
Type : meta
Duration : 11 min 47 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 707707

j-v wrote on 9/7/2021, 3:04 PM

1. It would be better to place the sourcefiles not on C;/, but on another drive or partition
2. Use also these settings

Paul-Galante wrote on 9/8/2021, 1:14 PM

I am going to try to upload using the usb port, directly from the camera. If I can’t that to work I’m just going to consider this wasted money and trash it. I am not a computer guy, and have no idea how to partition anything.

my bigger concern at this point is getting my laptop sound to work again. When I first installed it I got the static through my speakers on anything I watched. The speakers at work again if I rebooted but as soon as I open Vegas the static came back. Now I have no audio on my computer at all, and using a troubleshooter on my computer it says the speakers are disconnected and cannot be reconnected. This all started as soon as I install this program

Paul-Galante wrote on 9/10/2021, 9:01 AM

I uninstalled this trash, did a system restore and Windows reinstall and fixed the problem with my audio not working. I then installed Microsoft Movie Maker Pro for $15. It works instantly with no problems. So disappointed I wasted 4 days and $60 on Vegas.