Files from my camera are not working with Vegas 21. Extremely weird!

Uytkownik-Vegasa wrote on 1/30/2024, 7:26 AM

I just started the Vegas 21 trial and I'm very disappointed with its quality.
Files that Vegas 13 and Vegas 14 import and play without problems do not play properly in Vegas 21!!!

I can't do my job because the program doesn't read files from my camera.
Why is this happening? Even more so since older versions of the program correctly read files from my camera. Why Version 21 is not working with these?

I have a Canon 5D Mark IV and this is an example file:
Format : MPEG-4 at 75,4 Mb/s
Length : 244 MiB for 27s 127 ms

Video #0 : AVC at 73,8 Mb/s
Aspect : 1920 x 1080 (1.778) at 29.970 fps

Audio #0 : PCM at 1.536 kb/s
Infos : 2 channels, 48,0 kHz
Here is a video sample directly from my camera: https://we.tl/t-XqbjCgZU5l

For God's sake, I had problems reading files in versions of Sony Vegas from 10 years ago.
Why, when I come back to your software after many years, am I still unable to work properly? How your program is unable to read files from such a popular SLR camera as the Canon 5D Mark IV?

What should I do to make Vegas 21 play files from my camera correctly? After doing proxy, it still doesn't work. A red, blank screen is displayed.

Please take my message very seriously because I don't have time. I asked my boss to buy your software. And your software doesn't work... What I have to tell him? I made him choose Magix Vegas over Adobe Premiere Pro. And it turns out to be a bad decision.

Second, your program incorrectly identifies screens. And it shows the preview on half the screens. It all shows in this short video. See how Vegas 21 cuts out and displays the preview incorrectly:

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Comments

Reyfox wrote on 2/1/2024, 6:16 AM

So, the file does play back fine with Nvidia decoding on a laptop....

Former user wrote on 2/1/2024, 8:43 PM

@Uytkownik-Vegasa

For the file it worked with my laptop and NVDEC decoding (GTX 1050) selected in file io (legacy AVC off) with VP 21. The next oldest version I have here is 19.651. I tried that with Intel decoding and it also worked with no problem at full framerate. I skipped back and forth, no freeze, no black screen. I have the latest NVIDIA studio driver installed, do you?

I know it's a new installation but maybe try a reset and cache clear in case it inherited something from the old VEGAS versions?

@RogerS Can you check task manager to see if it's really using the Nvidia decoder. I recall that Vegas will override user settings for decoders with specific formats, presumably when it's known there's a problem with the chosen GPU decoder

RogerS wrote on 2/1/2024, 9:23 PM

I think you are right.

Testing back in 19 with NVDEC selected (QSV is fine) there seems to be a black screen and memory leak. Look at the ram usage driven by shared GPU memory!

QSV plays fine with normal ram usage:

Blttler-Philippe wrote on 8/4/2024, 1:26 PM

I have the same issue on VEGAS Pro 21, contacted support team, they told me, that the problem will be solved with one of the update . However, the problem is still not solved. Any news from the community?

Wolfgang S. wrote on 8/4/2024, 2:20 PM

Updates will be available for Vegas Pro 22, I think.

Former user wrote on 8/4/2024, 7:07 PM

I think you are right.

Testing back in 19 with NVDEC selected (QSV is fine) there seems to be a black screen and memory leak. Look at the ram usage driven by shared GPU memory!

QSV plays fine with normal ram usage:

@RogerS You can help fix Nvidia using all your System ram by this setting

It should stop system crashing/locking up, and as an added bonus it will use all your VRAM instead of the default action of beginning to swap to system ram before all of VRAM is filled. I think this is a better setting because, although I haven't seen it yet, Vegas should crash with an out of VRAM error and that is more diagnostically significant then computer locking up because it's out of system ram.

It actually will still use system ram but if you have enough your system will be protected (my understanding)

RogerS wrote on 8/4/2024, 8:58 PM

I think you are right.

Testing back in 19 with NVDEC selected (QSV is fine) there seems to be a black screen and memory leak. Look at the ram usage driven by shared GPU memory!

QSV plays fine with normal ram usage:

You can help fix Nvidia using all your System ram by this setting

It should stop system crashing/locking up, and as an added bonus it will use all your VRAM instead of the default action of beginning to swap to system ram before all of VRAM is filled. I think this is a better setting because, although I haven't seen it yet, Vegas should crash with an out of VRAM error and that is more diagnostically significant then computer locking up because it's out of system ram.

It actually will still use system ram but if you have enough your system will be protected (my understanding)

@Former user That is interesting, thanks. Maybe it will help someone here.

With VP 22 I am not seeing this. I do see QSV using up to 50% of system ram, which appears to be as designed but on a 32GB system hardly leaves ram for anything else. I haven't yet seen the memory leak others have reported, and by the time I find it it may be patched!