Getting an error on startup

Former user wrote on 5/3/2017, 1:21 PM

Hello, this is my first post to this forum, so I apologize if somethings wrong. Every time I try to launch Vegas Pro 14, It gets stuck at "Creating Windows" and then the error report shows up saying:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 201) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\d3d9.dll
   Fault Address:       0x00007FFEEBBEFD0C
   Fault Offset:        0x000000000000FD0C

This looks like a DirectX problem, I tried to re-install and update it, but no solution. Also tried to reinstall my graphics card and Vegas Pro like 3 times, but no luck. What could cause the problem?

Comments

james-ollick wrote on 5/3/2017, 1:29 PM

I would download the latest version of VP14 Pro, Update 6 (build 252), and see if it works.You can download build 252 here: http://rdir.magix.net/?page=YX5CXRX3NIYR

 

Home built PC - Corsair case, ASUS ROG Maximus XI Code motherboard, i9 9900k, 64GB Corsair Vengeance RGB DDR4 DRAM 3200MHz,  Sapphire Nitro+ Radeon RX 7900 XTX 24GB graphics card, Corsair 1000 watt power supply. Windows 11.

VP 21 BCC 2024 Boris FX Continuum Complete, Titler Pro v7. Various NewBlue effects.

Former user wrote on 5/3/2017, 2:40 PM

I would download the latest version of VP14 Pro, Update 6 (build 252), and see if it works.You can download build 252 here: http://rdir.magix.net/?page=YX5CXRX3NIYR

 

Just tried this and I still get the same error. :/

NickHope wrote on 5/3/2017, 9:47 PM

Work through this: https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Quitter wrote on 5/4/2017, 1:02 AM

Try to reset Vegas to its original settings.

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Last changed by Quitter on 5/4/2017, 3:06 AM, changed a total of 4 times.

Camcorder: Sony CX 520 VE
Hardware:   Acer NG-A717-72G-71YD, Win 11 , i7-8750 H, 16GB, GTX 1060 6GB, 250GB SSD, 1TB HDD
NLE:  Sony Vegas Pro 13.0 Build 453
            Vegas Pro 14.0 Build 270
            Vegas Pro 21.0 Build 300

 

Former user wrote on 5/4/2017, 9:31 AM

Work through this: https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Tried nearly all of that, but no luck

Try to reset Vegas to its original settings.

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Just tried that, deleted the cached data and I still get the error.

 

To everyone, thanks for your help, I've decided to reinstall Windows 10 because it must be some deep problem which might be not so easy to solve. I found out not only Vegas Pro gives this error, but also some other programs. Thanks everyone to those who tried to help.