Howdy! I'm attempting to add a video to my project to begin editing, but I receive the message "Warning: An error occurred while opening one or more files. Error 0x8004e1c7 (message missing)" The file I'm trying to load is an MP4 video, so nothing special or odd. I don't know what's causing this error or how to fix it and the "message missing" part of the error is a bit of a concern. I have attempted to load other MP4 video files and have had no problem at all - they loaded, I was able to cut them, add transitions, overlays, etc. Everything works fine. However, some are getting this error message. The only consistent thing I've noticed is that the videos that are not loading, are videos that came from my webcam. I do YouTube videos and use a webcam to overlay in the video as I'm speaking to the viewer. The other videos - the main content does not cause this error. Any suggestions?
I'm running Windows 10 and using Movie Studio 16.0. Also, I doubt this makes a difference, but I am still using the Trial version at this point because I want to make sure I can edit all my videos before I actually purchase this software. I'm 99% happy with it and very willing to purchase, but this one recurring error is a big problem. I'd be grateful for any help, and I can provide more information if needed if it helps solve this problem. Thanks!