GL Transitions always crash program (Solved)

Bill-Maries wrote on 3/22/2023, 8:56 PM

Latest Vegas Edit (updated today, but was also doing it before todays update), RTX4080 12GB, 24 Core 13th Gen Intel, 64gb Ram, Windows 11 laptop

I can't even open the transition window to GL Transitions now, and I have a project with a few of them in, I used to be able to open the window with it crashing maybe 2 in every 5 times, now its all the time. I've tried with different preview windows open. I cant even edit the transitions I already have with them on without it crashing either. Ive spent hours wasted on this.

These are the best transitions and I need some advice on what to do please as I have just paid for the software for the year and need to continue my project using them, if anyone can help please?

Error Code is:

Error

 

 

Extra Information
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\fileio_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\persist.prefs
   File:                C:\Users\44736\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\44736\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\svfx_video_grovel_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\ocio_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\vst_grovel.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log
   File:                C:\Users\44736\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log
   File:                C:\Users\44736\Desktop\Z1 Final.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 20.0 (Build 370)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\windows\SYSTEM32\OPENGL32.dll
   Fault Address:       0x00007FFABDC6893E
   Fault Offset:        0x000000000002893E

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe
   Process Version:     Version 20.0 (Build 370)
   Process Description: VEGAS Pro

Comments

Bill-Maries wrote on 3/22/2023, 11:12 PM

also on render... these transitions will not always render the transitions that are selected! then other times they do... its so frustrating having to render over and over again in the hope it MIGHT work. completly unworkable. please any advice? tempted to get my money back if not.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Reyfox wrote on 3/23/2023, 5:19 AM

I don't have an Intel/Nvidia computer. My specs in my signature below. All the GL Transitions that I have tried (including some that were made by others), work in Build 370.

Maybe you can try something by disabling your GPU in Options>Preferences>Video Tab>GPU Acceleration to OFF. You didn't list what your CPU is... does it have an iGPU, etc...

Read this POST, especially B and C and supply the required information.

Wolfgang S. wrote on 3/23/2023, 6:11 AM

I also agree that it is not clear by now, if Vegas can work with an RTX 4080 at the moment. There have been some complains by users, who has tried to do so.

So I would recommend to follow Reyfoxs advice, to disable the RTX 4080 in the Preferences, and - if available - to enable an i-GPU here. At least you should do that for testing.

Another question is, which nvidia driver version you are using?

Last changed by Wolfgang S. on 3/23/2023, 6:12 AM, changed a total of 1 times.

Desktop: PC AMD 3960X, 24x3,8 Mhz * GTX 3080 Ti * Blackmagic Extreme 4K 12G * Atomos Sumo * QNAP Max8 10 Gb Lan * Blackmagic Pocket 6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED (ProArt Studiobook 16 OLED (i9 12900H with i-GPU Iris XE, 32 GB Ram. Geforce RTX 3070 TI 8GB) with internal HDR preview on the laptop monitor
HDR monitor: ProArt Monitor PA32 UCG

Bill-Maries wrote on 3/23/2023, 6:41 AM

Thankyou for your time getting back to me, here's the specs of the laptop, nvidia is latest, the studio one. I'll test it without the gpu on no problem, won't run very well I don't think and defeats the whole purpose but I'll see if it makes a difference. Well if the software isn't working with a processor that's now sold as standard in all computers, I'm happy to wait a few weeks until Magix updates things if I have too - but if the wait is going to be longer than a few months I think I'll have to get my money back and use something else. Hopefully won't be the case and there is a workaround. Many thanks and later tonight I'll get a full spec list and videos etc to show everything. Basically the laptop and windows 11 and nvidia and Vegas pro is all the latest ver but I'll list it all as requested

Last changed by Bill-Maries on 3/23/2023, 7:00 AM, changed a total of 3 times.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Reyfox wrote on 3/23/2023, 7:08 AM

Your processor is not sold as standard on all computers. There are dozens of processors sold that aren't that particular one. The same with GPU's. @Wolfgang S. is mentioning specifically the graphics card and not the CPU.

You also mention about getting your money back... for the laptop? You can forget about it for the software. You will be way out of the time to return it.

RogerS wrote on 3/23/2023, 7:40 AM

Happy to try to render out a sample project to see if it's a universal problem with Vegas.

Are the GL Transitions ones that came with Vegas or custom ones as well?

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (256GB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

jetdv wrote on 3/23/2023, 7:51 AM

You haven't said what video driver you have installed. OpenGL is a Windows component.

Reyfox wrote on 3/23/2023, 7:53 AM

@RogerS I just tried a custom and a "stock" GL transition on 4K 50P and they both rendered correctly. I used AMD VCE for rendering.

Gid wrote on 3/23/2023, 8:31 AM

@Bill-Maries Hi, just for the sake of sharing, when I directed you to this forum from the Magix one I went through most of the GL transitions to see for myself as I had just updated to build 370, I had no problems with them, I'm on Windows 10 tho whether that makes any difference,

This is what rendering an HEVC file with a few GL transitions did to my AMD CPU, the RTX 3090 wasn't doing much. the rendered file played no prob.

PS, playing new Samsung S23 Ultra phone, I didn't realise 'Super Steady' recorded in 2560x1440. that's why the project is that size, I have tried GL with UHD & AVC files with no prob,

The pic above was rendering with these settings

Last changed by Gid on 3/23/2023, 8:35 AM, changed a total of 1 times.

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

Reyfox wrote on 3/23/2023, 8:58 AM

@Gid, next time you show Task Manager CPU, right mouse click in that area and select Logical Processors. I'd be interested in seeing how many of them are working! 😉

Wolfgang S. wrote on 3/23/2023, 9:04 AM

here's the specs of the laptop, nvidia is latest, the studio one.

Sorry, but I do not know which driver the "latest" is - I think you talk about the driver?

What we know is that there are some issues with the latest nvidia drivers. So, what you could try is not only to disable the GPU, but also to use an older nvidia driver for the GPU. Up to you if you wish to try that.

I'll test it without the gpu on no problem, won't run very well I don't think and defeats the whole purpose but I'll see if it makes a difference. g

The recommendation was not to use the software without any GPU. Your processor has an i-GPU, you should be able to enable this i-GPU in both the preferences and the I/O settings.

Well if the software isn't working with a processor that's now sold as standard in all computers, I'm happy to wait a few weeks until Magix updates things if I have too - but if the wait is going to be longer than a few months I think I'll have to get my money back and use something else.

I think the software has no issue with the processor, but maybe with the GPU. Maybe you mix that up?

This is a user forum. Nobody here - even not I as moderator - are able to agree with you a refund. I would recommend you to inform yourself about the terms and conditions of your purchase, and to contact Magix about that if you wish to do so.

But frankly spoken, we are uses like you, and try to help you on a friendly base - from user to user.

Desktop: PC AMD 3960X, 24x3,8 Mhz * GTX 3080 Ti * Blackmagic Extreme 4K 12G * Atomos Sumo * QNAP Max8 10 Gb Lan * Blackmagic Pocket 6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED (ProArt Studiobook 16 OLED (i9 12900H with i-GPU Iris XE, 32 GB Ram. Geforce RTX 3070 TI 8GB) with internal HDR preview on the laptop monitor
HDR monitor: ProArt Monitor PA32 UCG

jetdv wrote on 3/23/2023, 9:07 AM

You probably DON'T want the "latest" driver. Try driver 522.3.

Gid wrote on 3/23/2023, 9:14 AM

@Reyfox This project was still up n running & nothing's changed, so I ran it again for you, It looks lke all of them are working, the GPU is showing more because I'm screen capturing it with NVidia's Geforce Overlay

PS. I'm using the latest Studio driver 531.41 & I don't believe my PC has onboard graphics, Google -

'This processor does not have integrated graphics, you will need a separate graphics card. Ryzen Threadripper PRO 3975WX, '

 

Last changed by Gid on 3/23/2023, 9:33 AM, changed a total of 3 times.

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

Reyfox wrote on 3/23/2023, 11:17 AM

@Gid I can only dream of that many cores/threads..... 😁

Bill-Maries wrote on 3/23/2023, 11:32 AM

I'll Post all specs and a video later tonight. If I can't get it working I'm happy to just not use gl transitions and buy some new ones? Any reccomendations? And a refund is a last resort of course, I don't want to leave Vegas

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

jetdv wrote on 3/23/2023, 11:36 AM

@Bill-Maries, are you going to try the OLDER video driver? Version 522.3?

Bill-Maries wrote on 3/23/2023, 11:38 AM

Magix got back to me and told me to disable my gpu so I'll try it when I get back. Also someone on Facebook told me to Copy the project into a new project. That does solve the problem as i tried it last night, i just loose my master fx, composition modes etc and it's long winded as hell but is a workaround whenever it crashes for now. Yeah it's also vague if my gpu is supported also. No idea.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Bill-Maries wrote on 3/23/2023, 11:39 AM

@Bill-Maries, are you going to try the OLDER video driver? Version 522.3?

I'm going to have some hours tonight sorting this and doing all I can . I will try everything suggested here and I apprechiate the time everyones put toward helping me here a lot.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Gid wrote on 3/23/2023, 12:05 PM

@Reyfox 🕺🤸‍♂️😁

@Bill-Maries Hi, just guessing but do these settings have an affect?

Last changed by Gid on 3/23/2023, 12:11 PM, changed a total of 1 times.

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

Bill-Maries wrote on 3/23/2023, 2:42 PM

SOLVED

Dear Bill,

Thank you for your message. Did you try disabling your GPU as was suggested in the forum post? To do this click Options > Preferences > Video tab, then turn “GPU acceleration of video processing” to off, and set “dynamic RAM preview” to 0, click apply and OK.

 

magix

my reply:

thanks for the quick reply, ok I tried that and it solved the issue! It didnt crash when I went on those transitions anymore, however playback wasn't good even on low setting. I then switched it back to my normal settings, and now... no problems! The GL transitions seem to be ok. So if that happens again, that can be a work around to switch it then switch back. Many thanks for your help on this.

For now that seems like a good work around and if I have other issues in the future ill try all the other suggestions from the rest also. 528.49 DCH is my Nvidia if anyone was interested. Vegas ver. is listed at top. Computer in the screen print. If I have any problems in future ill post out in the listed formats to save time also. Many thanks again.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Gid wrote on 3/23/2023, 3:22 PM

@Bill-Maries Hi, before you go can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, GPU & amount of RAM, also inc the Windows & Vegas version, this will then show at the bottom of your comments, have a look at mine & others👍

& there's not many RTX4000 series on here yet, I've got a 3090SUPRIM, it'd be interesting if you would run the benchmark with your setup 👍 @RogerS will point you in the right direction for that 👍

I'm so tempted to get an RTX4090 SUPRIM 😂🤸‍♂️

Last changed by Gid on 3/23/2023, 3:24 PM, changed a total of 1 times.

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

Bill-Maries wrote on 3/23/2023, 3:53 PM

cool done. ill post the video here next week. the render took 9 mins. its mad, i love it. here is my computer: https://www.pcspecialist.co.uk/notebooks/recoil-VII-17/

went with the 4080 over the 4090 to save a little bit, wasn't cheap. buy now pay later deal. I was gunna do a desktop but the laptop was the cheaper option, 4080 for desktops are silly money, still.

Last changed by Bill-Maries on 3/23/2023, 3:56 PM, changed a total of 3 times.

Vegas Pro 20 (370)

Laptop:

Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

13th Gen Intel(R) Core(TM) i9-13900HX (32 CPUs), ~2.2GHz (NVIDIA GeForce RTX 4080 Laptop GPU, 12 GB - (528.49 DCH Nvidia, Studio)

 

Gid wrote on 3/23/2023, 5:37 PM

@Bill-Maries 👍 I've only had this 3090 2yrs, cost close to £2k, in a couple more yrs there'll be a GTX5000 series , might wait a bit 😂

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S23 Ultra